Customer Service Human Resources

DEBBIE JONES

205-***-**** - **************@*****.***

• A human resources professional who maintains confidentiality and professionalism; highly efficient in

new hire orientation, well established in an administration environment that is fast-paced and

challenging. I demonstrate a sense of urgency, discipline, accountability, judgment, initiative, and

critical thinking skills that is necessary to generate contributions to my employers. A solid performer and

contributor so I know the value of good employees and solid processes that deliver sustainable value.

My experience involves all aspects of human resources which include: training, safety, coaching,

recruitment, on-boarding, investigations, grievances, budget and cost management. College recruiting,

performance appraisals, discipline, applicant tracking, verifications, scheduling interviews,

unemployment claims, employee & labor relations, compliance, inventory control, etc. My abilities also

go beyond the traditional role of human resources, which includes: Purchasing and Stores, Accounting,

Board Customer Service, Fiber Supply, Environmental, Maintenance / E&I, and Finished Goods

Coordinator.

• •

Record Retention & Maintenance Emre, Sap, Kronos, WMS, Indus, Vurv,

INOW, Infinium, LMS, HRMS, EMA

• HR Policies and Procedures

• Labor Relations

• Microsoft Office Suite

• Compliance Training

• Human Resources Audits

• Background Checks

• New hire paperwork

• FMLA, STD, LTD, LOA, EAP, A&S

• Initiative

• Benefits Administration

• SharePoint

• Strong Interpersonal and Organizational

• Temporary Placement Skills.

• Employee Recognition

EDUCATION

BS - Business Administration (08/03 - 11/05)

Almeda University

• Mastery of Business Fundamentals

•

• Performing Payroll in QuickBooks 2013

Administrative Assistant

•

• Introduction to Business Analysis

Understanding the Human Resources Function

•

• Fundamentals of Supervision and Management II

Mastering the Essentials of Human Resources

•

• Workers’ Compensation

Employment Law Fundamentals

Human Resources Management Certification

(Expert Level) ExpertRating Certified

Professional, License 2854377

PROFESSIONAL EXPERIENCE

SUMTER CENTRAL HIGH SCHOOL, York, AL 12/2011 – Present

Administrative Staff/Receptionist

• Provide exceptional customer service by proactively engaging with and working to make school

stakeholders satisfied in every interaction.

• Responsible for maintaining an organized appearance of reception area; answering and routing calls,

determining purpose of calls and forwarding calls to appropriate personnel. This includes taking and

delivering messages.

• Additional responsibilities include data entry, mail distribution, faxes, copies, and any other duties as

assigned.

• Purchased and installed the Ident-A-Kid System to track tardiness and early check-outs for students,

track visitors, and use as employee’s time clock. Trained staff on how to use it.

• Coded employee’s dates off, prepared adjustment sheets for time off per employee, tracked substitutes,

and prepared payroll.

• Helped counselors print transcripts and assisted with any other projected needed.

GEO, Meridian, MS

HR Clerk 08/2010-04/2011

Prepared new hire packages, conducted new hire and benefits orientations, and verified employee I-9

documentation; performed and submitted background checks in a timely and thorough manner.

• Maintained employee records and conducted audits on employee files.

• Prepared information required for Worker's Compensation Insurance; updated HR systems with

employee change requests and processed paperwork.

• Assisted with recruitment and interview process.

• Distributed human resources communications, and performed all other responsibilities/duties as

assigned.

• Performed customer service functions including answering the telephone, and taking employee requests

and questions, made photocopies, faxed documents, typed regret letters and perform other clerical

functions.

GEORGIA PACIFIC, Pennington, AL 06/2003 – 02/2010

HR Executive Assistant/Training Coordinator

A professional demeanor, acted as a liaison with other departments, outside agencies and customers. Worked

closely with HR Manager and other admin to ensure priorities and projects were completed with high

standards and were accomplished in a timely manner. Provided telephone coverage and support for other

staff members as needed. Provided administrative support to the SVP, Managers and employees as needed.

Managed sensitive, confidential, and proprietary information, ensured information was efficient, accurate,

and timely - understanding that the information received and presented was controlled, understandable, and

accurate on a consistent basis. Demonstrated the ability to work independently with minimal supervision,

and functioned as a resource person to managers, employees, and other staff when appropriate. I am

extremely reliable and consistent, on time daily.

• Administered 80 drug screens per month and actively maintained employee personnel files and training

records

• Processed new hire orientation, transfers, terminations, leaves of absence, and assisted with FMLA and

A&S inquires and keying.

• Made new hire position requests, terminated gate access, keyed status change forms in SAP, and updated

discipline log in Emre.

• Administered HR policies and procedures that ensured mill compliance and integrity all while

contributing to a positive work environment.

• Served as site record coordinator with 12 functional record coordinators (FRC) reporting to me.

• Launched the rollout of RIMS (Records and Information Management), and promoted RIMS awareness

throughout the year, while over-seeing the records location, annual records reviews, and disposition.

• Served as The Computer System Operator (CSO) for the Learning Management System (LMS).

• Worked closely with corporate to get all compliance training on LMS.

• Coordinated the first staff recognition dinner at the country club. Created and coordinated service award

luncheon for the employees.

• Co-chaired safety fair and was a member of the safety team.

• Go to person for any issues with the Krono clocks and badges. Created new badges and keyed all status

changes.

• Coordinated MBM Training for both hourly and salaried employees. Tracked all training and kept-up

with the records. Created a building for records retention.

ADDITIONAL INFORMATION / LEADERSHIP

• SHRM – 08/2006

• Head Start - Policy Council Secretary – 08/11 - Present

• Band Booster - Financial Secretary – 07/11 – Present

• Chamber of Commerce Member, Livingston, AL – 02/2003 - Present

• PTSA Sumter Central High School - Audit Committee Chairperson – 08/11 – 05/13

• Girl Scout Troop Leader - Troop 40195 – 08/11 - Present

• Citizenship Award – 05/2013

• Parent/Volunteer Award – 05/2013

• Volunteer of the Year – 05/13

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