Mortgage Servicing Specialist /Customer Service Specialist

Gidget Taylor

Houston, TX *****

832-***-****

*************@*****.***

EDUCATION

Apollo College

. Administrative Certification

SKILLS

. Microsoft Office: Word, Excel, and Outlook

. Empower

. CPS

. Hogan

. FHA Connect

. Equator

. Closer

. SRM

. Urban

. Iportal

. Lotus Notes

. SharePoint

. HomeSaver

. As400

. LIS

. LPS

. EDMS

. Lakewood

EXPERIENCE

Bank of America Contractor 12/13 - 6/14

Mortgage Servicing Specialist

. Researched accounts for trial payments and placement of modification

. Reviewed documents for execution of both borrower/banks signatures

. Researched documents ensuring that the data captured mirrored the

applied modification

. Reviewed and researched 80-150 files each day and tracked data on a

Excel spreadsheet

Stewart Lending Contractor

5/13 - 11/13

Short Sale Processor

. Tailored and issued FHA Welcome Packages to borrowers based on

individual credit criteria

. Analyzed documents for completeness ensuring compliance of FHA short

sale guidelines

. Generated Caivrs /Neighborhood Watch reports and reviewed for stop

codes

. Ordered credit reports and reviewed for judgments, liens and

bankruptcies

. Maintained communication of loan status with both the borrower and

agent

. Reviewed financials for deposits and transfers and requested LOE's for

questionable items

. Inputted current income and expenses into LMF to determine eligibility

to participate

. Submitted files to QA SharePoint for review and approval

. Electronically issued HUDS Approvals to Participate via Equator

. Prioritized pipeline and deadlines with the use of Task Manager and

Excel

Freedom 8/11 - 4/13

Compliance Specialist

. Prepared initial disclosures for FHA, FNMA, VA loans

. Issued accurate disclosures within three days of the application

. Prepared re-disclosures upon receiving a change of circumstance

impacting pricing

. Focused on GFE RESPA compliance regulations ensuring GFE accuracy to

prevent potential violations

. Analyzed 1003 data provided by LO

. Acquired VOE data and documented findings

. Modified as necessary ensuring accuracy which affects disclosures

. Kept loan officers appropriately informed on GFE errors or issues that

affected disclosures

. Maintained an excellent attitude conducive to fostering teamwork

. Met internal timing standards and regulatory deadlines

. Identified and resolved TILA violations due to early fee collection

defilements of ordered appraisals

Bank of America Contractor 6/10 - 7/11

Post-Modification Funds Processor

. Assured all valid documentation were in place and accounted for

. Accounted for all post-modification funds submitted by borrower

. Requested processing of payments upon validation of documents

. Ensured proper alignment of terms between document processing

following modification transaction

. Posted funds per modification documents and payments per homeowner

intent

. Validated all transactions before returning account to normal

servicing

Gap: Continuing education

Discover Financial Services 5/07 - 12/08

Collector

. Negotiated immediate payments and/or promises with specified dates and

amounts

. Secured 20-30 collection payments daily

. Strategically tailored financial solutions based on account holders

needs and ability to repay debt

. Performed exceptionally in a fast paced environment servicing heavy

call volumes

. Maintained composure in difficult situations while servicing valued

customers

Gap: Domestic Engineer

Equifirst Corporation 12/03 - 9/05

Mortgage Closing Specialist

. Prepared and produced 25-30 closing packages daily

. Ensured all closing documents were issued timely and accurately

. Reconciled 15-20 final HUD settlement statements each day

. Reviewed/resolved all prior to funding stipulations

. Funded 15-20 loan packages daily

. Prioritized current loan pipelines with the use of task manager

Wells Fargo 1/02 - 11/03

Final HUD Reviewer

. Reviewed and resolved prior to funding issues

. Successfully produced quality funding packages in a fast paced inbound

and outbound environment

. Reconciled and funded 20-25 loan packages daily

. Developed and maintained a positive relationship with brokers, closing

agents and all internal departments

Contact this candidate