Service Active Directory
Resume:
Ruslan Shalai
Calgary, Alberta, T3A 3Y5
******.*@*****.***
OBJECTIVE: To acquire a challenging position in IT industry as Technical
Support Analyst
WORK EXPERIENCE:
Calgary, Alberta, Canada
IT Operations Support Analyst, GOA Service Desk From March 2014
to present
Provide maintenance of the computer desktop environment by analysing
requirements, resolving problems, installing hardware and software
solutions, and supporting the internal IT Helpdesk that includes over 20
000 users all over Alberta. Responsible for administration and internal
support of the Company's PCs, printers, servers, and related equipment.
Tasks include end user support, license tracking, and performing PC
maintenance, upgrades and configurations.
Essential Job Duties:
. Provide technical assistance and support for incoming queries and
issues related to computer systems, software, and hardware, Clean up
computers
. Respond to queries either in person or over the phone.
. Walk customer through problem-solving process.
. Install, modify, and repair computer hardware and software.
. Maintain timely and accurate help desk request records using ticketing
system
. Resolve technical problems with Local Area Networks (LAN), Wide Area
Networks (WAN), and other systems, Run diagnostic programs to resolve
problems.
. Follow up with customers to ensure issue has been resolved.
. Run reports to determine malfunctions that continue to occur, Reports
to a Dept. Manager
Montreal, Quebec, Canada
Lady Davis Research Institute (for over 4 years)
2009/10 - 2013/12
Multiple roles as System Administrator, Service Desk Support Analyst and IT
purchasing agent for over 4 years. Provided technical help service to the
cancer research centre, including installation, manipulation and
configuration of hardware and software, technical support for over 900
internal and external users on a daily basis.
Duties as System Administrator:
. Create, change and maintain users\contacts in Active directory and in
Microsoft Exchange Server (2003, 2008, 2013), as well as groups per
request. Creating and configuring security attributes for network
share and FTP access.
. Maintain data centre environment. Upgrade or extend existing servers:
hardware configuration, peripherals, services, settings, directories,
storage, etc. in accordance with standards operational requirements.
. Perform daily system monitoring, verifying the integrity, security and
availability of server resources, systems and key processes, reviewing
system and application logs, and verifying completion of scheduled
jobs such as backups. Perform regular file archival and purge as
necessary.
Duties as Service Desk Support Analyst:
. Provide technical assistance and support for incoming queries and issues
related to computer systems, software, and hardware; Replacing parts as
required
. Respond to queries either in person or over the phone, tickets creation,
monitoring and resolving.
. Installing and configuring computer hardware operating systems and
applications; Train computer users.
. Maintain daily performance of computer systems.
. Respond to email messages for customers seeking help.
. Ask questions to determine nature of problem.
. Walk customer through problem-solving process; Write training manuals
(SOP).
. Install, modify, and repair computer hardware mobile devices and
software.
. Clean up computers; Run diagnostic programs to resolve problems.
. Resolve technical problems with Local Area Networks (LAN), Wide Area
Networks (WAN), and other systems.
. Install computer peripherals for users.
. Follow up with customers to ensure issue has been resolved.
. Gain feedback from customers about computer usage.
. Run reports to determine malfunctions that continue to occur.
Education
Herzing College, Montreal, Quebec
2008/10 - 2009/10
A.E.C Microcomputer and Networking System
Skills and abilities
Hardware:
Knowledge of Mac hardware (iMac, MacBook Air, MacBook Pro) PC
desktops: Lenovo, Dell, WYSE, HP, Acer, IBM, Asus, laptops, CISCO
switches, and wireless routers; HP, Epson, Lexmark, Canon and Brother
Printers, tablets and mobile devices.
Software:
Windows /98/NT/2000/XP/Vista/ Windows 7/ Windows 8 ? Windows 2000
Server ? Windows 2003 Server ? Windows 2008 Server ? Windows 2012
Server, including installation, Active Directory managing and Cluster
configuring ? Virtual Disk Creation ? Active Directory migration ?
Microsoft Exchange ? Citrix Presentation Server 4/4.5 ? XenApp
5/6.5/7.5 ? Active Directory Administrative tools ? Hyper V
Configuration ? DHCP service ? WINS service ? DNS service ? NAT
service ? Web service ? FTP service ? Proxy service ? Apache service ?
Firewall Hardware installation and configuration ? VPN connectivity ?
Telnet ? Microsoft Office 2003/2004/2008/2010/2011/2013 ? Image
Creation ? Lotus notes ? Drupal ? VM configuration and setup ?
SCCM2007/2012 ? APV 4/5
Ubuntu 9.10; 10 ? Feodora 10 ? Red Hat Linux 9 ? /including managing
and configuring ? Active Directory ? DHCP service ? Mail service ? DNS
service ? Samba service ? Http service ? Ftp service ? Squid service
and firewall settings ? Telnet; Knowledge of CISCO routers and
switches, network setups and installations.
Profile:
I am honest, polite, organized, determined, accomplished, reliable,
committed to service, able easily adapt to a new environments. I have
a positive attitude; I am able to work in a team or with minimal
supervision.
Languages:
English;
references available upon request
Contact this candidate