Customer Service Sales

HASNINE Mohammad Nehal

Tokyo ***-**** Higashimurayama-shi, Hagiyama-cho 4-2-21#102 Japan

Cell: +818********* Email: ************@*****.*** Skype & MSN: nehalhasnine

LinkedIn: https://www.linkedin.com/pub/nehal-hasnine/62/8b5/11b

Profile

Japanese government scholar pursuing Master of Information Engineering at Tokyo University of

Agriculture and Technology, Japan. Professionally experienced in Web Development, Network Applications,

Product Purchase & Negotiation, Accounting Operations and Project Management. Fluent in verbal and

written English, Japanese, and Bengali. Fluent in verbal Hindi, Urdu and Arabic languages.

Education

M.Sc, Information Engineering, Tokyo University of Agriculture and Technology, (March 2015 expected)

Research Keywords: Web Engine Optimization, Image Extraction Algorithms, Interactive

Learning, Learning Materials Creation, Image Processing

Achievement: Japanese Government Scholarship

B.Sc, Computer Science and Information, Stamford University Bangladesh, December 2009

Research Keywords: Project Management, System Analysis and Development, Computer

Networking, Network Simulations

Achievement: Batch-topper, vice-chancellor scholarship winner

Professional Experience

ASSISTANT WEB DEVELOPER, TOKYO UNIVERSITY OF AGRICULTURE & TECHNOLOGY; JAPAN

JUNE 2013-PRESENT (PART-TIME EMPLOYMENT)

Design, develop, test and deploy websites based on client’s requirements. Maintain website contents on daily

basis by creating and updating new contents. Fix bugs, troubleshoot, and resolve problems by coordinating

with other peer-developers. Site link: http://tuat.ac.jp/~icenter/en/index.html

TELLER, AL-ANSARI EXCHANGE; DUBAI-UNITED ARAB EMIRATES

JUNE 2011 - AUGUST 2012

Processed all the cash transaction on a daily basis, maintained accurate details of transactions, input entries

into the accounting system terminal. Customer service by answering questions and provides information to

the customer about fees, procedures, policies or related issues. Handled branch’s Anti-Money Laundering

and reported to AML department. Supervised Internal IT including security camera's, servers and network

devices; and reported to IT Manager.

IT EXECUTIVE, SPECTRUM ENGINEERING CONSORTIUM; DHAKA-BANGLADESH

JANUARY 2010 FEBRUARY 2012

Programmed enterprise softwares, upgraded application migration and re-engineering services under IT

department. Co-ordinated with global clients by IT consulting and infrastructure services under Sales

department. Volunteered with business development team by servicing current clients and acquiring new

business, developing and implementing sales plan/strategies, meeting the business objectives set by the

management, negotiate rates with clients.

Internship Experience

PROBATIONARY OFFICER, DUTCH-BANGLA BANK LIMITED; SATKHIRA-BANGLADESH

OCTOBER 2009 - DECEMBER 2009

Work under account opening and remittance section; Reporting to branch manager. Worked as front desk

officer and counsel customers, help clients with their financial questions and needs (savings, loans, taxes,

investments, and securities and other banking products).

Major School Projects

RESEARCH PROJECT(IN PROGRESS), TOKYO-JAPAN

OCTOBER 2012 - CONTINUING

Research title: A Vocabulary Learning System by On-demand Creation of Multi-linguistic Materials based on

Appropriate Images. Project supported by development of a collaborative learning support system based on

conversation among learners, Grant-in-Aid for Young Scientists (B) of the Japan Society for the Promotion

of Science (JSPS) under Grant No. 25870207

BACHELOR PROJECT, DHAKA - BANGLADESH

2007 - 2008

Project title: BSK Management system. Analysed systems by using SDLC Waterfall model. Process

Modelling (DFD), Data Modelling(ERD), Data Dictionary Creation, Designed Application Architecture,

User Interface Designing, Software Testing and Maintaining.

Technical Skills

PROGRAMMING LANGUAGES

HTML(5yr), PHP(5yr), Ruby on Rails(1yr), JavaScript(2yr), C(3yr), C++(3yr), Java(1.5yr)

DATABASES

MySql (3yr), PostGre(2yr), Oracle(1yr)

APPLICATIONS

Desktop Applications, Linux(user), Content Management Systems, Web Applications

TECHNOLOGIES

Cisco, QualNet, SDLC Waterfall Techniques, APIs, IT services, Network technologies(LAN, WAN,

WLAN, VLAN etc.), Network securities.

Non-technical Skills

Product Purchase & Negotiation, Sales strategies, Marketing, Accounting functions, Payroll, Project

management, e-Commerce services, Social network analysis

Award & Achievement

CONFERENCE PRESENTATION

A Vocabulary Learning System by On-demand Creation of Multi-linguistic Materials based on

Appropriate Images. e-CASE & e-Tech 2014 Fall Session

AWARDS

MONBUKAGAKUSHO (Japanese Government) Scholarship, October 2012 – March 2015

JASSO (Japan Student Service Organization) scholarship, October 2008 – September 2009

Awarded as batch topper (batch 27B), Stamford University Bangladesh

Stamford University Scholarship, Fall 2007, Fall 2008

University nominated ICM programmer in 2007 and 2008

Junior Scholarship (1998-2000) and Young talent scholarship (1995-1998)

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