Verdere C. Philpot

acgjtf@r.postjobfree.com

**** **** ***

Palo Alto, CA 94306

(657) 549 - 2632 / 610-***-****

1

Experienced IT professional with proven success in delivering Enterprise

solutions in the areas of CRM, Order Mgmt (SD), Procurement (MM) and

Finance (FI) A unique combination of highly regarded business credentials

and technical expertise in Mobility, System Integration (BAPIs/Web

Services), and EDI has produced a successful track record of implementing

cutting edge technologies and pilot software modules. Acknowledged as a

results oriented leader with the communication skills needed to get the buy

in and consensus to effectively manage today's diverse and highly talented

teams.

EXPERIENCE

Independent Consulting

Juniper Networks (via Tata Consulting Services) Sunnyvale, CA

SAP CRM Service Mgmt Co-Solution Architect Lead June 2013 to Sept

2013

On Site lead architect for implementation for the CRM Service

Contract Mgmt and Install Base module. Specific accomplishments:

. Worked with offshore team to successfully complete first round of

conversion and business scenario testing. Effort involved travel to

offshore facility(Bangalore).

. Architected SAP enhancements to meet functional gaps in contract

renewals and install base update scenarios.

. Identified blueprint and configuration gaps that were not addressed by

original implementation team.

Kony Solutions Palo Alto, CA

SAP Mobile Solution Architect/Project Mgmt Feb 2010 to April 2013

Main responsibilities are to assist in architecting SAP mobile

solutions during sales cycles and management of professional services

during solution delivery for the customer. Primary duties include:

. Scope a client's business process and/or technology requirements as

part of project blueprint phases

. Use scoping materials to deliver the detailed customer solution in the

form of a blueprint document to close sales cycle(s)

. Manage solution scope, resources, issues, and risks for assigned

projects.

. Work with the sales team to respond to tenders, in the form of RFPs

and demos.

. Provide presentations and demonstrations of Kony products and / or

application solution sets to customers

. Improve project processes and increase the quality of the delivered

work.

. Mentor and coach less experienced consultants with a view to growing

and developing a strong delivery capability in US.

Specific accomplishments:

. Lead effort to develop standard solution for SAP's CRM Service

offering. The effort involved developing Pre-Sales scripts as well as

accelerators for solution delivery

. Successfully delivered CRM Field Service, Time Sheet Mgmt (CATS), and

Laboratory Mgmt applications for the Manufacturing, Chemical and

Professional Services industries

Bramasol Inc Palo Alto, CA

SAP Solutions / Services Specialist Nov 2006 to Feb 2010

Main responsibilities include assisting Bramasol Sales Executives in

Sales Cycles and fulfilling management/lead roles for Bramasol consulting

projects. Specific tasks/accomplishments:

. Lead effort to develop and qualify Bramasol's solution for the

Industrial & Machinery Components industry. The solution addresses

the complex manufacturing and operational concerns for companies with

highly technical industrial components.

. Project Mgr/Order Mgmt-Procurement lead role for the implementation at

Material In Motion, which included the Production Planning and

Business Intelligence modules.

. Project Mgr/Finance lead role for the implementation at the San Jose

Sharks, Bramasol's initial implementation for the Sports & Stadium

Management practice.

- Authored Business Blueprint for Sales/Distribution & CRM

requirements. Helped configure Contracts and CRM Opportunity &

Activity Mgmt.

. Customer Service (SM), Order Mgmt (SD) & Procurement (MM) in house

expert for Bramasol. Provided second level support for customer

support tickets in these areas. Helped client(s) improve business

performance via projects such as:

- Vendor managed Consignment

- MRP driven Procurement with Value and Quantity Contracts

- Warranty Management (ERP)

. Product lead for the initial version of Bramasol's Sports & Stadium

Management Solution. Responsibilities included

- Architected solution using SAP's All-In-One platform and Baseline

Best Practices configuration.

- Configured Order Mgmt(SD) & Procurement modules (MM)

- Led successful completion of SAP Solution qualification process using

approximately 80% of the recommended resources in 75% of the expected

time.

Independent Consulting

Andrew Corp Orland Park, IL

SAP CRM Blueprinting & Feasibility Study May 2006 to July 2006

Developed a strategy and feasibility document that addressed the

following issues:

. Impact of porting Order Management and Customer Service to CRM from

R3.

. Implementation of various CTI architectures and scenarios for the CIC

and Web IC solution

. Impact of upgrading to SAP's CRM 50 solution

Sharp Microelectronics Camas, WA

SAP CRM Application Consulting May 2005 to Apr 2006

Part of team implementing opportunity management via the Enterprise

Portal and Mobile Sales interfaces. Specific tasks included:

. Took lead role in identifying and correcting gaps for BW Reporting and

Territory Management. This included translating business requirements

into Abap code, development/administration of project plan, and

advancing new techniques to meet tight deadlines and complete required

analysis. Also completed feasibility paper for global rollout of

reporting structure.

. Responsible for on site support of project which included initial roll

out of application, training of support staff, and first level

troubleshooting of issues. Traveled to SAP Labs India to meet with

development to discuss mobile sales off line forecasting and planning

problems.

Sanofi-Pasteur Bartonsville, PA

SAP CRM Middleware / Mobile Sales Consulting Jan 2005 to May

2005

Provided production support for CRM Middleware issues. Specific

tasks included:

. Conducted Middleware assessment and developed operational procedures

for 500+ client implementation.

. Configuration of CCMS Monitoring of Middleware.

. Troubleshooting of Mobile Marketing processes involving customer

segmentation and territory management.

. Feasibility studies of using web based CIC and MSA client to support

internal customer service processes.

Rohm & Haas Phila, Pa

SAP CRM Middleware / Mobile Sales Consulting Feb 2004 to Dec

2004

Provided production support for CRM Middleware issues. Specific

tasks included:

. Developed best practices and enhancements to improve performance for a

world wide 600+ client implementation.

. Configuration/development of best practices for Middleware error

notification/resolution process.

. Configuration of Middleware tools to correct data synchronization

errors including service related processes.

. Troubleshooting of CIC enhancements and worked on resolution of

performance issues.

Skyworks International Irvine, CA

SAP CRM Application/Middleware Consulting Oct 2003 to Dec 2003

Lead the implementation of SAP Opportunity Management with the

People-Centric UI in a two month time frame. Tasks included:

. Helped client analyze business processes, scope functionality needed,

and develop project plan.

. Configuration of Opportunity Management and Middleware

. Helped debug and solve People Centric UI problems

Pioneer Electronics Long Beach, CA

SAP CRM Middleware Consulting Aug 2003 to Sept 2003

Part of team that implemented SAP Complaints, Survey, and Activities

Management in a rapid two month project which represented a nearly 50%

reduction in time when compared to previous implementations. Specific

tasks included:

. Configuration of Middleware for the download of materials and

customers.

. Configuration of ALE Human Resources scenario to download employees.

. Configuration of BW integration for executive reporting.

SAP Labs Palo Alto, CA

Business Development - Mobile Business Regional Specialist Sept

2001 to July 2003

Mobile Business Group focuses on the rollout and implementation of

SAP's mobile solutions. Primarily responsible for serving as a liaison

between development, sales, consulting and partner organizations. In this

role, we disseminate information concerning SAP's mobile (focus on PDA)

solutions and report market requirements back to product management.

Specific tasks included:

. Presentations to customers, consultants, and analysts on our mobile

solutions

. Development of proposals for new products & features based on market

research and customer feedback

. Development of technical expertise in Java, SOAP and JSP technologies

used in SAP's CRM handheld solution.

. Led effort to develop methodology, whitepapers, and tools for

implementing SAP's mobile products

. Participated in early implementation projects which involved a large

beverage company in Europe. Effort focused on installing and

troubleshooting the Mobile Asset Management solution which included

IBASE support.

SAP America Philadelphia., PA

Technical Consulting July 1995 to Sept 2000

Systems integration specialist with a focus on Electronic Commerce and

Interface development using SAP's Business Framework. Expertise includes a

high level understanding of the functionality & configuration of the

Material Management, Sales/Distribution, and Finance modules. Kept abreast

of current business issues by actively seeking customer facing

opportunities such as teaching (EDI & ALE courses), participating in Pre-

Sales activities, and speaking at Sapphire and SAP's Technical Conference.

Promoted and in 2000 to the top technical position of Platinum Consultant.

Consultant Projects & Relevant Engagements

CRM Middleware / Mobile Sale Consulting

. Part of the CRM team at Carl Zeiss that implemented SAP's On-line and

Mobile Sales Solution for Carl Zeiss. Responsible for development of

middleware functionality which extended integration to allow quotes to

be uploaded to R/3 and ported 3.0 search functionality to 2.0C.

. Part of CRM team at Conoco implemented SAP's Mobile Sales Solution for

Conoco's Carbon Fiber's group.

. Worked with team at Phillip Morris & Symbol Technologies on Mobile

Sales rollout

. Worked with team at Canada Post to address Internet Pricing

Configurator (IPC) issues.

VMI and SCM Consulting - Motts

As part of the SAP team involved in one of the first SCM projects I

provided direction and technical expertise in the development of the VMI

(Vendor Managed Inventory) portion of the project. Specific tasks

completed have included:

. Helped develop VMI requirements by working with Motts personnel to

analyze the legacy application (IBM/ISSC VMI Service) and the business

processes it supported.

. Modification and enhancement of the SAP functionality function module

that posts the EDI information to the SCM inventory application and

the associated info cubes.

Systems Architect (ALE)

. Worked with Dupont Corporation develop systems integration strategy

and infrastructure design concerns using SAP's Business Framework.

Helped develop a plan to allow Dupont to migrate to a single global

system.

o Worked with functional team members to identify relevant

application (ALE) scenarios.

o Identified issues (i.e. Multiple languages, currencies, BPR) to be

taken into consideration for a global implementation.

o Involved in identifying the next steps in migrating to such an

environment.

. Advised Kimberly Clarke on effective use of SAP's ALE technology in

designing their global implementation.

Interface Development

. I assisted in the development and implementation of Random House's

interface strategy of using SAP Business Framework to support legacy

applications while transitioning to the SAP environment. The project

involved twenty-five interfaces that also included EDI, warehouse, and

custom workflow development. Other noteworthy accomplishments for the

team were our ability to move over 800,000 transactions into the

system in one hour and to process approximately 196,000 inbound sales

order line items in an hour, resulting in one of the largest

benchmarks of interface processing ever recorded. As the project

proceeded I was asked to supervise to work of three other consultants.

. Advised Pitney Bowes on how to make effective use of SAP's ALE and

BAPI technology in their integration strategy

Electronic Commerce and Technical Consulting

Part of the SAP swat team at Hershey Foods involved Specific tasks

included:

o Helped resolve charge back fines due to Advance Shipping Notice

{856} having wrong product data.

o Helped improve warehouse processing by incorporating functionality

that allowed changes in customer shipments to be incorporated in

Warehouse notifications {940}.

Other Relevant Info

. Responsible for configuring and demoing Mobile Service solution.

. Developed course on techniques for enhancing the Customer Interaction

Center (CIC).

. Developed a SCM Integration course on the configuration and

operational aspects of interfacing to SCM via the Core Interface

module (CIF) and the SCM specific BAPIs

. Speaker at ASUG on the technical and operations aspects of the CRM

Middleware.

EDUCATION

The Wharton School, University of Pennsylvania University of Pittsburgh

Master of Business Administration: Graduated 1995 B.S. Mechanical

Engineering: Graduated 1990

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