Customer Service Manager

Location:

Lanham, MD

Posted:

October 29, 2014

Contact this candidate

Resume:

Priscilla M. Joseph

**** *** *** ***** #***

District Heights, Maryland

240-***-****

acgjim@r.postjobfree.com

Objective: A Customer Service or Cashier, and/or Management. A Management position where I

can utilize all my skills and experiences for the benefit of the company.

Qualifications:

Qualified in training new hired staff at all areas,

Result oriented,

Dependable professional experience in customer service and sales,

Excel in fast paced environment as well as in supervising and motivating staff,

Increase productivity and company profitability,

Solid interpersonal, written and verbal communication,

Strong leadership qualities, skilled as a complex problem solver, display keen foresight and abstract

thinker.

Education:

1975-1977 Eastern Senior High School, Washington, DC.

1979-1980 Brookwein Business Institute, Washington, D.C.

1980-1981 Georgetown School of Science and Arts LTD., Washington, D.C.

1986-1987 PTC Career Institute, Washington, D.C.

2010-2014 –Graduate of University of Phoenix, Raleigh NC. /Washington, DC campus-(Bachelors

of Science in Business/ Administration Management)

Certifications:

1999-2004 Certification in completion of Management course McDonald Restaurants.

2004- Presented Certification of Food Handlers License in Maryland, 2012-2015 Certification of

Food Handlers License and Tips Certification in Durham NC

Certification for HN Stuart Inc. (McDonald’s)

Employment:

HN Swann Creek Inc. (McDonald’s) June 2014 to Present, Fort Washington Md. Hired to work

as a manager for a franchised McDonald’s. Meeting customer request in timely and accurate

manner, experienced in accounts payable/receivable, invoicing, preparing deposits, and

reconciliations, consistently exceeding customer expectation of quality, service, and cleanliness

HN Stuart Inc. (McDonald’s) July 2013 to present, Clinton Md Hired to work as a manager for a

franchised McDonald’s. Meeting customer request in timely and accurate manner, experienced in

accounts payable/receivable, invoicing, preparing deposits, and reconciliations, consistently

exceeding customer expectation of quality, service, and cleanliness

Courtyard Marriott: January 2012 to June 2013, Durham NC Hired to work in the Bistro. I am

a line cook for the am Breakfast shift. Work evenings only when needed. Also I help with inventory

and ordering of the supplies needed for this company. I am Assistant to the Bistro Manager and

have learned almost everything that is needed to know to run Bistro

Wimbush and Jones Consulting and Staffing: August 2011 to 2012 Durham NC……Temp to hire

after Two Hawk Temp Agency closed. They took over the clients to make sure that we still had temp

work to do for the company. I usually work at The Friday Center in Chapel Hill, NC as a server

working the Banquets, Receptions and Luncheons.

Two Hawk Temp Agency: January 2011 to August 2011, Durham NC……Temp to hire whenever

needed to work for The Friday Center in Chapel Hill and wherever else needed as a server

Chick fil A: August 2007 to February 2010, Durham, NC……Started as a trainee, learning different

procedures of the company. Customer service, waiting on customers in timely manner, running

cleaning.

Crescent Green Assistant Living: February 2008 to August 2008, Carrboro, NC…….Started as

Mid- Shift Nursing Assistant. Dealing with different patients from Dementia, Alzheimer to just

senior citizens needing help with everyday chores.

Target Corp.: October 2005 to August 2007, Raleigh NC….. Started as overnight stocker and

helping unload trucks. Head Flow team member for soft lines area. Promoted to Jewelry Specialist,

now I was in charge of setting signs, doing plan grams for my department taking research for items

not in stock, setting sales planners for next sales ads, helping at fitting room, and pricing team.

McDonalds’ Corp.: February 1988 to December 2004…. Shift Manager/ Assistant Manager for

Corporation, and Franchise Restaurants in Maryland. Increased sales by 30% by meeting customer

request in timely and accurate manner, increased productivity and improved margin due to

improved inventory control. Experienced in accounts payable/receivable, invoicing, preparing

deposits, and reconciliations. Awarded Top Dog Winner Award for consistently exceeding customer

expectation of quality, service, and cleanliness, and scheduling staff. Hiring and firing of staff and

training.

Old Country Buffet: 10-1994 to 1998, Waldorf MD Cashier, Hostess, Line Server, Pantry,

Baker, Dining Room Assistant, Waldorf Maryland. Meeting customers’ expectations, making

bakery items, preparing Pantry items (salads etc.),running register, helping guest be seated and also

making sure dining room was running a flow for good customer service.

Upjohn Healthcare Services: 12-1987 to 1988 Certified Nursing Assistant, Washington DC area.

Waiting and caring for elderly customers in their homes. Cleaning, fixing meals, caring for patient

if just released from hospital, etc

American Security Bank: 11-1982 to 01-1984 Proof Operator, Washington DC...working in the

proof operator night shift, processing checks that had came into the bank on that day or any other

day.

References:

Phyllis Johnson

Waldorf, Maryland- 240-***-****

Morine Morris

Bryans Road, Maryland- 301-***-****

Natasha Thorne

Washington, DC- 202-***-****

Rico Dukes

Durham, NC- 919-***-****

Cynthia Dukes

Durham, NC- 919-***-****

Contact this candidate