Customer Service High School
Resume:
K elly Manczunski
574-***-**** cell
Email: **********@*****.***
I am a friendly, loyal and dedicated individual who has an ambition to succeed in any given environment. I have
extensive experience in the Transportation/CSR industry. I love to learn, and am always up to a challenge. I get
a long well with others, while also working efficiently on my own. I am seeking a position where I can develop and
excel while giving my best to an employer.
During my employment at Americold Logistics, as well as Clark Foodservice, I assumed multiple roles which in
t urn saved the companies money as they did not have to hire a new employee.
Education
1983-1987
Penn High School
Mishawaka, IN
High School Diploma
General, business courses
1988-1989
Ivy Tech
South Bend, IN
Associate Degree-Pending
Business management, Accounting
Work Experience
May2011-June 2013
Utilimaster
65288 SR 19
Wakarusa, Indiana 46573
Primary responsibilities: Record production inventory, work orders, receipts, as well as documentation of
additional parts required for units or shortages for t rucks produced., cycle counting and reporting. Additional
duties as requested.
September 2010-May 2011
Inventory Control for Utilimaster
Spherion Staffing Services
3310 Hickory Road
Mishawaka, IN
P rimary responsibilities: Record all production inventory work orders, receipts as well as documentation of any
additional parts or shorted parts for t rucks produced. Enter documentation as requested.
October 2006-April 2008
National Account Manger
Clark Foodservice
1901 Bendix Drive
South Bend, IN 46628
Primary responsibilities: Customer service, maintaining good relationships with customers and sales reps.
Purchasing assistant: Assisting buyers and communicating with the suppliers. National account manager:
M aintain and communicate with management and customers on high profile accounts through spreadsheets and
emails.
October 2003 - June 2006
Transportation CSR
Americold Logistics
10 Glenlake Parkway
Atlanta GA
Primary Responsibility: Maintains relationships and favorable contacts with customers. Respond to phone
i nquiries from customers, warehouse staff and carriers. Monitors team productivity levels and provides support to
team members. Provides problem-resolution regarding shipping, orders and deliveries. Essential Functions:
P rovide high-volume problem-resolution for customers, warehouses and carriers. Monitor carrier service levels
and advise dispatch when service falls below expectations. Work with transportation customer service
representatives on exceptions, rush orders and order changes. Monitoring personal as well as team productivity
levels, ensuring that all service levels are being met. Provide support to team as necessary by answering
questions, and resolving open issues. Serve as a liaison between Managers and Account Representatives Maintain
updated status of orders. Resolve refused product, over, short and damaged (OS&D) orders. Attend individual and
team meetings as requested. Identify and escalate possible process improvement ideas. Order entry,
communication between customer, transportation and warehouse were daily job requirements. Additional duties
as performed as necessary.
J une 2003 - October 2003
Office/Warehouse Temporary employee
Profession Personnel
Lithia Springs, GA
Primary Responsibility: General office employee and warehouse/industrial work.
February 1996 - August 1999
Warehouse/Production
Forscheia
Mishawaka, IN
Primary Responsibility: General warehouse and production of Ford mufflers. Duties included, robot welding, pipe
bending, packing, quality control.
January 1989 - June 1996
Bakery Manager
Kroger
Mishawaka, IN
Primary Responsibility: Supervision of 15 employees, scheduling, ordering, inventory, customer service, compiling
and analyzing daily/weekly production reports.
Additional Skills
• Organizational
• Written and Oral Communication.
• Microsoft Word
• Microsoft Excel
• Lotus
• AS400
• References available upon request
Contact this candidate