Manager Project
Resume:
RANDY K BURNS
*****@***********.***
SUMMARY –
I am looking for a position that will leverage my 20+ years working in the Information Technology field. My experience includes both hands-on and as a Manager/ Director for multi-site corporations. In addition, as a PM (project manager), I have perfected the skills necessary to scope, plan and execute any strategic initiative.
EDUCATION -
MBA, Southern Methodist University
Bachelor of Science in Information Technology, University of Phoenix
CERTIFICATIONS -
CISSP (Computer Information Systems Security Professional)
PMP (Project Management Professional)
MCSE (Microsoft Certified Systems Engineer)
MCDBA (Microsoft Certified Database Administrator)
CRP (Certified ROI Practitioner)
ITV3F (ITIL V3 Foundation)
CORE TECHNICAL COMPETENCIES -
Project Management - I have the education, certifications, and hands-on experience to manage every technology project of any size.
Strategic planning – Forecast business needs and select best technologies to meet goals, increase productivity and maximize return on capital expenditures
Security – Develop strong policies and procedures; physical security; access security; monitor network access; BCP / DRP; anti-virus; hardware and software firewalls
Hands-on – Novell, Microsoft NT and Microsoft Server 2000 / 2003 / 2008 (load balancing, clustering and fail over); WAN design and troubleshooting; LAN topography and maintenance; all MS server versions; Exchange; SharePoint
ACCOMPLISHMENTS and EXPERIENCE
GM Financial – Arlington, TX 03/16 - current
Information Security Project Manager
Projects include:
Enterprise video management system
Privileged identify management
OWA email security
Vulnerability management
Texas Instruments, Inc. – Plano, TX 03/15 to 11/15
Information Security Project Manager – contract
On time and on budget projects including:
Security Policy Development for TI worldwide
DR Exercise 2015 - testing offsite for US and India
Splunk analysis and recommendations for log retention
Archer – software development and roll-out
Penetration (Pen) testing
Carbon Black roll-out world wide
ID auditing and access control policies
Confidential information standards and training
All Star Facilities, LLC – Frisco, TX 8/13 – 3/15
IT Project Manager – contract
Hired by startup to get their corporation running quickly. Projects completed on time and on budget.
Projects include:
Recruiting IT staff
Datacenter build
oServers, ISP, routers and firewalls
Email (web based and Exchange)
Custom software / databases
oSQL database to track customers and all jobs preformed
Hardware purchases
oAll servers, desktop equipment and phone system
Strategic planning with C-Level for long term growth
Modis, Inc. – Ft Worth, TX 4/13 – 7/13
IT Project Manager – contract
Brought in to help rollout BYOD (Bring Your Own Device) corporate wide for AIG, Inc.
Project included:
Developed project plan with a very aggressive schedule to meet assigned deadline
Vendor selection and vetting
Successfully navigated Legal, IT Steering Committees, Finance and Security boards
Worked with all Business Units CTO’s to set policy/ usage terms for their priority countries
YCG – FT Worth, TX 6/12 – 3/13
IT Project Manager – contract
Hired for start-up to get their corporation running quickly. Projects completed with SDLC methodology and all were on time and on budget.
Projects include:
Designed web site and working with SEO experts
Gathering data for best location to service
Custom tools and data bases via off-shore developers
Coordinated initial planning between customers and YCG
MetLife Home Loans - Irving, TX 6/2011 – 6/2012
IT Project Manager - contract
Hired as a contractor to help IT Project Management team. I was responsible for the headquarters and remote offices. Owned all aspects of the IT portion of Home Loans and worked as contributor for all other lines of business.
Open, close and restack local and remote offices – data and voice
Managed multiple (up to 60) technology projects simultaneously
Coordinated and achieved consensus across multiple vendors and various lines of business
Used both written and verbal communication to control projects and update the (internal) customer
Made recommendations/ decisions regarding technology needs
Required to read, understand and analyze complex documents
Solved complex problems that would have inhibited the success of the project
Worked directly with end user setting expectations and realistic time frames
Used MS Project and Remedy to track requests and follow-up details
TCG, Inc. - Ft. Worth, TX 5/2010 – 6/2011
IT Manager
Worked directly with the customer to assess needs, requirements, budgets, and timelines. Responsible for all network project planning. Upgrade/ install networks. Plan office acquisitions, moves, and shutdowns.
Projects included:
Windows Servers (2000 to 2008)
AD; upgrades; consolidations; moves to data centers
Exchange (2003, 2010) – install projects; upgrades; outsourcing
Desktops – XP to W7; wireless access and security
VMware (3.5 and 4.0 (vSphere)) – determined best resource allocations; upgrade projects
Cisco routers and switches – upgrade projects;
VPN projects with remote offices/ countries
WAN and LAN
Optimal Solutions Integration, Inc. – Irving, TX 2/2009 – 5/2010
Manager – IT
Responsible for all IT functions. Optimal is consistently in the top 10 fastest growing companies in Dallas. Offices in six cities in the US, Canada and in India.
Staffing - all personal issues, including succession planning.
Purchasing - all purchasing and budgets. Saved 35% the first year.
Security - no hackers or virus issues.
Hardware and software - all decisions and support.
Datacenters - Unplanned outages have gone to zero.
WAN connectivity - multiple offices and to India.
Projects include:
Upgrade all infrastructure: ISP, routers and switches
Design and implementing proactive monitoring to achieve zero downtime.
New security policies executed to bring in line with best practices.
City of Dallas – Dallas, TX 3/2007 – 8/2008
Communications and Information Services, Operations
Manager over the largest department in Communications and Information Services. The Operations department supports over 10,000 users in 212 locations.
The Operations department has twelve teams with a total of 87 team members, plus contractors. Budget of $23m, directly reporting to CIO. Senior Managers report to me. Responsible for implementation and strategic planning.
Operations Teams:
- Network team – wired, wireless, VoIP, call centers and outsourced contracts.
- 911/Public Services - ISP’s, software, hardware, multisite [100+] for police and fire communications.
- Radio team - towers and handhelds.
- Security – access control, IDS, and all policies.
- Public Works - red light communication and cameras.
- Help desk - internal and outsourced contract.
- NOC team – monitors the datacenter 24*7 and responds to Public Service outages as emergencies.
- Server team – data center’s hardware and software with Dell, IBM and Sun for over 500-servers.
- Police team - security and dependability is paramount.
- Desktop support team - functions and duties not requiring an engineer.
- Disaster Recovery - testing and preparedness – cold and warm facilities.
Projects include (over 200 open projects at one time):
- SAP for water billing and collections (Phase I).
- Lawson brought in-house after being outsourced for years.
- Electronic Document Management (EDM) – interviewed vendors and wrote specs.
- Infrastructure upgrade - $11m Cisco/ infrastructure upgrade.
- Library automation system for all sites plus new content filtering for web.
Zix Corp., Inc. – Dallas, TX 1/2006 – 3/2007
Offices in five cities (one in Ottawa).
Senior Manager, IT Services
As the most senior IT manager, responsible for building a network with excellent customer support from a staff of twelve that originally had a grave reputation with universally unhappy users – while reducing staff and costs. Promoted to direct three teams including end-user support, the corporate data center, infrastructure and software development/ maintenance.
Software Development and Maintenance
Maintain, troubleshoot, and upgrade Microsoft Dynamics.
Maintain software that keeps corporate datacenter monitored and running under SLA’s.
Customize off-the-shelf software to meet business needs.
Datacenter / Infrastructure
Cisco switches, routers, PIX and VoIP.
200+ servers and all licensing, maintenance and uptime.
All ISP, T1, T3 and DS3 connections between five cities.
Spotless record for keeping viruses and hackers out of network.
Reduced headcount by four and operating costs by an additional $500,000.
Full accountability for SOX and SysTrust audits.
End-user Support / Help Desk
User satisfaction increased to a 9.5 out of 10 rating in less than 90-days.
Blackberry/ Windows Mobile support for over 150 users with zero down time.
All tickets (Remedy) closed in less than 24 hours.
Budgeting, purchasing and maintaining servers, laptops, desktops and software.
TCG, Inc., Ft. Worth, TX 6/1993 - 12/2006
IT Manager
Profitable technical consulting company serving businesses with five to 250 users. Projects included performing upgrades, maintaining and growing IT capability, and building IT infrastructure. Developed budgets and cost / benefit analyses for clients. Created strategic business plans. Designed disaster-proof mission critical systems.
Proven ability to set up successful disaster recovery systems. Designed and installed an inventory control system for a $350M electronics company – saving $100,000 per year in improper ordering.
Worked with a wide array of proprietary and industry specific software. Industries included: medical, dental, retail, architects, manufacturing, real estate, direct sales, telemarketing, and others.
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