MARK STEPUSZEK, MBA

acgj2q@r.postjobfree.com

312-***-****

PROFESSIONAL SUMMARY

Results-driven financial professional with demonstrated leadership abilities and competencies in

Order to Cash processing, customer service, project management and client relationship building.

Experience managing a dedicated staff in a fast paced, multi-tiered business environment that

produces exceptional customer service for both internal and external customers. Effectively

providing critical decision making for strategic planning, systems enhancements, accounts

receivable management, and SOX compliance.

Aptitude for analyzing and streamlining processes, reducing costs, implementing effective

controls and optimizing services & staff.

CORE COMPETENCES

• • •

Customer Service Shared Services Mgt. Continues Improvement

• • •

Organizational Leadership Relationship Mgt. Internal Controls

• • •

Project Management Team Building Service Center Optimization

• • •

Order to Cash Vendor Management Strategic Planning

PROFESSIONAL EXPERIENCE

TRIBUNE COMPANY – Chicago, Illinois 2010 – 2013

Director of Customer Accounting

Managed financial shared services in Chicago & governed BPO services in India and Costa Rica

which handled the Customer Accounting functions that included the billing, credit, collections,

contracts, customer service and accounts receivable for Tribune Publishing group with revenues

in excess of $1.1B.

Lead the transition team for Tribune Publishing Customer Accounting group to its new shared

service center (Blue Lynx Media) in Dallas, Texas. Provided key training and support for the

management team and staff.

Project manager for the transition of several business units into shared services, while optimizing

work load across centers to improve efficiencies and reduce transactional costs.

Business/Change management lead for the roll out of new ERP system.

Key Achievements:

Business lead for the implementation of Microsoft Dynamics AX account receivable

system for 8 business units in support of the customer accounting financial transactions.

Lead the on boarding and implantation of business unit functions into Tribune service

centers to ensure successful integration. Prepared & trained both sales & financial staff.

Automated credit adjustment processing which improved accuracy, timing, and

redundancies, while eliminating workload.

Senior Manager, Credit & Collections (Finance Service Center) 2008 – 2010

Managed a dedicated staff that supported credit and collection for all key accounts as well as

BPO operations for over 18K accounts. Responsible for the risk management & collections for

Tribune Publishing and Digital advertising in excess of $1.3B. Strategic leadership

responsibilities included evaluating and approving commercial account applications, managing

existing credit exposure, and collections management for 15 business units. Accountable for all

receivable performance including the reduction and stabilization of Days Sales Outstanding

(DSO), management of bad debt reserves, leading IT projects to automate processes, and provide

risk analysis/legal support for Tribune Company.

Key Achievements:

Reduced credit card fees by $1M+ annually by implementing software changes to

provide Level III processing data and direct connect application.

Developed policies and procedures documentation and performance metrics,

which included SOW (Statement of Work), SOP (Standard Operating Procedures) and

Service Level Metrics (KPI) Key Performance Indicators.

Manager, Credit & Collections (Finance Service Center) 1995 – 2008

Responsible for the management of advertising accounts receivable in excess of $1.2 billion and

annual budget of $3 million. Maintain credit & collection operations for the FSC group, which

includes the Chicago Tribune, Sun Sentinel, Orlando Sentinel, Daily Press and Tribune

Interactive with a staff of 36. Managed the integration of the FSC advertising properties into a

production environment, while reducing costs and increasing efficiencies. Provided timely

communication with advertisers and business units throughout Tribune Company.

Key Achievements:

Spearheaded several key projects including Electronic tearsheets & invoices and

automated processing of credit cards.

Produced and maintained Top Tier DSO aged receivables for 10+ years, while providing

world class customer service.

Chicago Tribune – Chicago, Illinois 1986 – 1995

Supervisor, Commercial Collections

Managed a group of 15 Commercial Collection representatives for the Chicago Tribune

newspaper. Produced weekly & monthly aging reports and set monthly goals for staff. Trained

and developed a high performance staff.

EDUCATION

Masters of Business Administration, Economics – St. Xavier University 2000

Bachelor of Science Business Administration, Major in Finance – Creighton University

MEMBERSHIPS

NACM, AMCEA (Past President)

Contact this candidate