Manager Management

Jesse Grigsby

**** ***** **. ****: 937-***-****

Huber Heights, OH 45424 ********@********.***

Strategic IT Leader experienced in Global IT Operations, Security and

Infrastructure, successfully lead and evolved IT Operations across multiple

isolated teams into a cohesive global unit while refocusing service

delivery to implement critical business projects and products spanning

infrastructure and applications.

IT Delivery Management over 15+ years implementing, managing, and

maintaining enterprise business systems and IT projects with a successful

track record of milestone achievement while working across diverse skills

and capabilities. Strong focus on fostering a culture of continual

improvement in both technology and process.

IT and Business Solution designs across major platforms, architectures, and

system integration projects to establish standardized business platforms

and enable continuity. Experienced in management, recovery, and resolution

of disaster situations.

Areas of Expertise

. Strategic IT Management

. Team Building

. Leadership

. Resource Utilization Efficiency

. IT Project Management

. Security & Risk Assessment

. IT Auditing

. System hardening

. Vulnerability & Penetration Testing

. Communications & Collaboration

. ITSM

. Globalization

. ITIL Standards and Implementation

. Knowledge Management

. Follow-The-Sun Global Service Delivery

. Project Analysis / Business Case Design

. Network Infrastructure and Security

. Enterprise Systems Management

. Support System Integration / Migration

. Open-Source platform customization

. Problem Management

. Strong People Skills and Communication

. Business Intelligence Systems

. Acquisition Systems Integration

. Linux Administration

. Windows Administration

. Web Services Implementation

. Mentoring and Leadership

. Time and Deadline Management

. Continual Process Improvement

. Cloud Migration / Integration Strategy

. Storage, Backup, Disaster Recovery

Professional Experience

Sogeti USA, LLC March 2012 - Present

Infrastructure Practice Manager

Subject matter expert in infrastructure and security space for Sogeti

Northeast region. Develop solutions around all areas of infrastructure

including systems management, IT Operations improvement globally and

security assessments. Mentor consultants to help foster their growth

professionally, performance and promotion review and aide in facilitating

education opportunities.

Network / Security Program Manager - (Legal Research Client - Miamisburg,

OH)

May 2014 - Present

Responsible for coordination and completion of multiple programs and

projects focused on network improvements, security audits and security

improvement initiatives. Lead strategic initiatives and process

improvements for project teams.

Accomplishments

. Developed security audit reporting methodologies.

. Built and maintained CMDB prototype system to improve hardware

inventory tracking and gap remediation.

. Deploy MPLS WAN connectivity as part of global Lync 2013 rollout.

. Drive development of security audit standards for various Linux,

Windows, & database platforms

. Manage securing of service accounts for organization of over 20,000

employees

. Manage logging initiatives for both systems and network equipment and

log correlation initiatives.

. Manage projects to deploy next generation firewalls and traffic

management equipment globally.

. Coordinate multiple teams from telecom, servers, networking,

facilities management etc.

. Provided technical and managerial guidance to strategic program

initiatives.

. Collaborated across project teams to improve efficiency, reduce

redundancy, and increase communications and visibility. Implement

tracking and reporting of project timelines and milestones.

. Served as Subject Matter Expert for Infrastructure project work

providing quality assurance to mitigate risk for project schedule

slippage.

ITIL/IT Operations Specialist - (Food Service Mfg. Client - Eaton, OH)

January - May 2014

August - September 2013

Assessment and analysis of current-state procedures, planning and

development of ITIL standards implementation using Microsoft System Center

tools to improve their IT staff's operational efficiency and effectiveness.

Accomplishments

. Aligned current, new, and adapted processes to System Center Service

Manager tool for Incident, Problem, Request and Change Management

. Led configuration of Service Manager pilot project

. Performed assessment of infrastructure vulnerabilities and guide team

on implementing high availability measures

. Conducted enterprise infrastructure assessment and develop

recommendations for risk and gap remediation.

. Led CIO initiatives to evaluate service delivery strengths and

weaknesses, create new IT Operations policies, and establish

Operations strategy.

Disaster Recovery Architect - (Food Service Mfg. Client - Troy, OH)

September - December 2013

Assess capabilities and develop Disaster Recovery plans for enterprise

business and IT continuity. Lead data collection of all business and IT

systems and service offerings, decomposition and categorization of services

and capabilities compared to desired state, and development of DR plans and

recommendations.

Global Infrastructure Manager - (Global Technology Client - Dayton, OH)

March 2012 - June 2013

Infrastructure Manager responsible for design and delivery of strategic IT

initiatives and stabilization of infrastructure services.

Accomplishments

. Developed plan and implemented Exchange 2003 upgrade, resolving multi-

year challenge.

. Successfully globalized Tier 2 and 3 support models for Infrastructure

group, resulting in improved efficiency and productivity for

Operations team.

. Established an offshore support model with remote services, resulting

in reduced response times, reduced ticket escalation, increase in

capacity for project work.

. Oversaw licensing agreement analysis with focus on strategic planning,

consolidations and efficiency improvements.

. Led facility and IT integration initiatives as part of business growth

through acquisition. Directly involved in discovery and assessment

for many business acquisitions.

. Evaluated and implemented systems monitoring and management tools to

improve visibility across systems, reducing reactive responses to

alerting.

. Developed standardized incident response model across global helpdesk

services, including escalation paths across teams.

. Implemented ITIL best practices to standardize support process and

improve results for incident management and change management

. Evaluated and implemented ServiceNOW as a global Service Management

platform for incident management, problem management, asset

management, process automation, configuration and change management.

. Developed and led virtualization initiatives company-wide to reduce

infrastructure operating costs, and improve utilization, reliability

and availability of core systems.

. Developed reporting dashboards and metrics for ticket management

improving visibility and insight into problem areas, resulting

improvements in resource allocation and staff training.

. Deployed and managed cloud based tools such as Google Apps and

Box.net.

. Implemented SAML (Web Single-Sign-On) tools.

Ohio Community Media - Tipp City, OH March 2002 to March 2012

IS Project Manager / Systems Analyst - September 2006 to March 2012

Systems Engineer - March 2002 to September 2006

Over a 5 year term, responsibility increased from entry-level Field Support

Technician to a Lead Systems Engineer primarily involved in managing

systems implementations.

Served as technical consultant and leader leveraging knowledge of business

technologies and a successful track record developing solutions as liaison

between business and IT.

Accomplishments

. In charge of support for production systems to ensure timely delivery

of products as well as involvement with development teams to guide

product digital transformation.

. Performed systems analysis to understand cross-division requirements,

then developed and implemented appropriate solutions, creating new

capabilities in line with business needs.

. Coordinated corporate server virtualization and consolidation project.

. Developed and implemented enterprise backup and recovery solution with

off-site replication and low cost on-site redundancy for file servers

and business systems.

. Implemented remote management and open-source tools reducing systems

support response times, reduced server costs and improved performance.

. Coordinated facility relocation, minimizing downtime and impact to

productivity.

. Managed on-site support technicians and engineers in various business

locations.

. In charge of evaluating, repairing and redesigning technology setups

at newly acquired properties and integrating new business systems into

central production and core business systems.

. Managed IT support operations for sites spread across the US and

across Ohio.

Professional Associations

. Member of the Project Management Institute (PMI)

. Member of PMI - Dayton/Miami Valley Chapter

Awards and Certifications

. Sogeti ACE award Q1 2013

. ITIL V3 Foundation

. ITIL Intermediate - Service Operation

. ITIL Intermediate - Service Strategy

. ITIL Intermediate - Service Design

. ITIL Intermediate - Service Transition

. Microsoft Certified Professional

Education and Training

UNIVERSITY OF DAYTON - Dayton, OH May 2012

MBA - Business Intelligence and Data Management

. Studies focused in business intelligence, decision making systems, data

warehousing and data quality management.

. Coursework focused on business management and business intelligence

systems to complement information systems background

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WRIGHT STATE UNIVERSITY - Fairborn, OH November

2009

Bachelors - Management Information Systems

. Studies in Business Management and Management of Information Systems

. Establishing technology leadership and information management

. Business Intelligence and ERP systems

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EDISON STATE COMMUNITY COLLEGE - Piqua, OH June 2001

Associates of Applied Business - Network Systems Engineering

. Technical training in enterprise network technologies, infrastructures,

and systems management.

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