Information Officer IV
Resume:
Catherine S. Beltran
Objective A challenging entry position within the industry
with the opportunity for growth and advancement
within the organization.
Education
MA Public Administration (Currently enrolled)
University of the Philippines
National College of Public Administration and
Governance
Diliman, Quezon City
2000 - October 2003 University of the Philippines
Baguio City
B.A. Mass Communication (Major in Journalism,
Minor in Broadcasting)
Special Studies General Weighted Average: 1.76
1996 - 2000 Bayambang National
Eligibility Exam High School Pangasinan
High School Graduate
Journalism Distance Learning NewsU www.newsu.org,
sponsored by the Poynter Institute & the Knight
Foundation] - December 2004 - Present
- currently undergoing on-line journalism skills
training
Civil Service Professional Examination: Rating -
84.32 (January 8, 2004)
Work Experience
Information Officer IV (SG 20), Pag-IBIG Fund
Member Relations Department (Public Relations and
Information Services Group) -September 23, 2013 -
present
Tasks:
Assists the Division Chief III in the effective
implementation of the Call Center Division's tasks
and Responsibilities
Prepares external and internal correspondences of
the Department
Supervises and monitors coordination with the
Support Services and Operating Units on the
requirements of the Division
Reviews the monthly report of the Call Center
Division
Reviews documentations regarding the requirements
of the Department concerning Support Services
Information Officer III (SG 18), Pag-IBIG Fund
Member Relations Department (Public Relations and
Information Services Group) - February 19, 2010 -
September 22, 2013
Tasks:
Administers the efficient and effective delivery
of task in the Correspondence and Social Media Unit
Supervises and monitors coordination with the
Support Services and Operating Units on the
requirements of the Unit
Prepares external and internal correspondences of
the Department
Prepares documentations regarding the requirements
of the Department concerning Support Services
Takes charge of the follow-ups relative to the
delivery of service by the Department
Prepares and updates the Department's monthly
Accomplishment Report to CORPLAN and the
Consolidated
Report to the OCEO
Reviews the reply-letters to member-clients'
concerns that are endorsed by HUDCC, sent via snail
mail to MRD, and endorsed text messages by radio
stations.
Reviews the monthly report of the Correspondence
and Social Media Unit (i.e. e-mails, HUDCC Letters,
Letters Directly Received by the Department, Text
Messages Endorsed by Radio Stations)
Public Relations Officer II, DBP Service
Corporation deployed at Pag-IBIG Fund (Public
Affairs and Information Office) - January 9, 2006 -
February 18, 2010
Tasks:
Handles calls received at the Pag-IBIG Call Center
and/or PRISG
Entertains walk-in member-clients at the Pag-IBIG
Member Relations Desk
Assists in responding to e-mails received thru the
corporate e-mail address
Prepares monthly Pag-IBIG Call Center and Member
Relations Desk Report
Assists in the required research work related to
customer service
Assists in the administrative functions of the
Member Relations Department
Coordinates setting-up of booth for specific
Pag-IBIG sponsored/participated events
Assists in manning the various Pag-IBIG
booths/information counters outside the office that
Volunteer Works may be put-up as the need arises
Endorses HUDCC letters to concerned Pag-IBIG
Offices
Develops required and necessary network within the
Fund to ensure fast and efficient customer service
Marketing Assistant, DBP Service Corporation
deployed at Pag-IBIG International Operations Group
- March 8, 2004 - January 6, 2006
Tasks:
On-Job Trainings Generates Pag-IBIG Overseas Program (POP) members'
and HDMF-DBPSC contractual employees' I.D.
Serves as a Front liner (attends to clients'
inquiries regarding membership, housing loan
application, Multi-Purpose Loan (MPL) and
withdrawal of contribution)
Conducts briefing for POP membership
Prepares the Monthly Fund Briefing Report
Accepts payments for members' contribution after
the scheduled housing loan counseling on Saturday
Updates the Peso-Dollar exchange rate in the POP
website
Answers POP members' queries sent through the POP
e-mail address
Constructs news articles for press releases posted
in the POP website (e.g. HDMF-POEA accord inked)
Conceptualizes/writes POP advertisement for housing
loan fairs (e.g. London Housing Fair and PIOG has
landed in Australia)
Encodes members' information in the POP System's
Member's Data Form
Volunteer, I Can Serve Foundation - 2008 to present
Production Assistant, DZEC 1062 Gabay ng OFW - May
7,
2005-July 2005
Tutor, UP Baguio Learning Resource Center -
June-October
2002
Task: Teaches Comm I, Comm II and Comm 10 to some
students in UP Baguio taking up the said subjects
On-Job-Trainee, ABS-CBN Baguio - June-September
2003
On-Job-Trainee, Sunstar Baguio - April-May 2003
Skills &
Capabilities Computer Literate (Microsoft Office, Adobe
PageMaker,
Adobe Videomaker, Adobe Photoshop)
Ability to deal/interact on
inter-and-intrapersonal, group and
mass communication
Doing Field Research/Case Study
Have Knowledge on Advertising/Marketing/Product
Placement/Promotion
Scriptwriting, Newswriting/Editing for Print and
Broadcast Media
Conceptualizing Flyers/Newsletters
Magazine Production/Lay-outing
Investigative/Interpretive Writing
Awards Received
College Level
Dean's Lister - 2000-2001, First Semester
Dean's Lister - 2000-2001, Second Semester
Dean's Lister - 2003-2004, First Semester
College Scholar - 2001-2002, Second Semester
College Scholar - 2002-2003, First Semester
College Scholar - 2002-2003, Second Semester
Secondary Level
First Honorable Mention
Editor of the Year
Campus Writer of the Year
Chief Girl Scout Awardee
Best in Extra-Curricular Activities
Best Citation in Social Studies
Primary Level
Seventh Honorable Mention
National Elementary Assessment Test (NEAT) Top
Notcher
Best Essay Writer
1. Thesis - SARS on SARS (Setting Agenda or Reality
Researches/ Surveillance on Severe Acute Respiratory Syndrome):
Publications An Analysis of the Coverage of Philippine Star on
SARS-related Issues
2. News Articles
HDMF-POEA accord inked - www.pagibigoverseas.com
Soc Sci students top UP Baguio graduates - Sunstar
Baguio, April 26, 2003
SM Pines screens Baguio residents for various jobs
- Sunstar Baguio, May 1, 2003
Hunger strike vs Bt corn enters 4th day at Malcolm
- Sunstar Baguio, May 12, 2003
Dope grows too along Session Rd - Sunstar Baguio,
May 15, 2003
Youth essential in building strong republic, says
Lina - Sunstar Baguio, May 21, 2003
3. News Feature - Nanay Nora: A story of a mother
and her can - Sunstar Baguio, May 11, 2003
4. Productions
Film Production - Kwentong Bra 'Yan (An
Experimental Film About the Western Perception
Towards Women) - UP Baguio Multi-Purpose Hall,
October 10, 2003
Children's Play - ESWES (An Oral Interpretation of
Children's Literature) - UP Baguio Iskolar ng Bayan
Building, September, 2003
5. Advertisements
PIOG landed in Australia - www.pagibigoverseas.com
Character POP housing fair in London-
References www.pagibigoverseas.com
Kung Ikaw ay Isang OFW, Magpamyembro Na! - Seaway
Digest
*a portfolio of the abovementioned published
materials is available upon request
1. Margie A. Jorillo
- Officer V - Office of the President and General
Manager
Government Service and Insurance System
2. Dr. Jerrilynn L. Pilar
- Department Manager III - Member Relations
Department
Pag-IBIG Fund, Public Relations and Information
Services Group
3. Maria Joyce N. Mercado-Rojas
- Department Manager III - Public and Media Affairs
Department
Pag-IBIG Fund, Public Relations and Information
Services Group
I hereby affirm that the information provided is true and complete to the
best of my knowledge and agree that falsified information or significant
omissions may disqualify me from further consideration for employment and
may be considered justification for dismissal if discovered at a later
date.
CATHERINE S. BELTRAN
Applicant
D14 Bldg. 29 GSIS Metrohomes
Anonas Street, Sta. Mesa, Manila
Contact No.: 090*-*******
E-mail Address: acgiul@r.postjobfree.com
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