Customer Service High School

Venisha Wilborn

*** ***** **

Phone: 305-***-****

E-mail: *******.*******@****.***

OBJECTIVES:

To obtain a creative position within a growing company in which I may utilize my customer service and detail oriented skills, while being proactive and empathetic to customer needs.

EDUCATION

Business Admin/Accounting Devry University 2011-2012

High School Diploma Metro Tech High School 2001-2005

EXPERIENCE

JULY 2014-PRESENT Big Pine,FL

*Stay at home mom. volunteer PTO member

November 2012-June2014 IHOP Phoenix,az

*Graveyard Cook,Prep Cook,Dishwasher

Aug 2006- December 2010 Southwest Gas Corporation Phoenix, AZ

§ Manage and schedule appropriate delivery time of products with both business and residential customers (approximately 50+ calls per day).

§ Maintain local inbound bills of ladings to ensure accuracy of account information.

§ Adjust account information for billing purposes, including weight description, item detail, customer account name and address information. Mainly DATA ENTRY

2005-2006 Lex Solutions Phoenix, AZ

§ Review of customer and staff requests submitted via email, phone, and mail

§ Investigation of provider and client contract language.

§ Provide claims dispute outcome to involved parties including follow up of account information if additional payment is required.

§ Document results in company database.

August 2003- May2004 Chicano’s Por La Casa Phoenix, AZ

§ Maintained multi-line phone system and directed calls to corresponding staff members

§ Manage and schedule client appointments for internal representatives

§ Assisted office staff with administrative needs such as faxes, mail, putting packets together and other administrative duties

§ Communicate with various departments within the company in order to ensure quality and customer satisfaction

§ Utilize time management in order to effectively produce overall results for the company and individual departments

§ Document actions and results to inquires within company database

SKILLS

Microsoft Office,

Excel

Internet Research

Microsoft Outlook

PaperVision

Mozilla

Citrix

Mult-tasker

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