Customer Service Sales

SUMMARY OF QUALIFICATIONS

Excellent communication skills with the ability to effectively interact

with people from diverse backgrounds; work well independently, as a team

member or manager.

Highly organized, able to successfully complete multiple projects

concurrently with attention to detail and according to specified deadlines.

Challenged by new situations with demonstrated ability to solve problems

and produce positive results. Amazing cold-calling and client-

administration skills.

PROFESSIONAL EXPERIENCE

* Executed tasks such as prospecting, cold-calling and networking for

lead generation.

* Effectively convey intricate marketing and sales presentations for

Medicare and Medicaid beneficiary.

* Successful interaction with numerous decision makers at all levels of

business operation.

* Assisted customers by probing and asking questions in order to

identify the customer's needs and to provide information about the

benefits of our services.

* Meet and exceed sales goals as established by market. Member of the

Above & Beyond Club for achieving 150% of sales goals. Through

knowledge of telemarketing practices. Mentored and coached new hires

with acclamation to sales floor.

* Customize insurance programs to suit individual customers, often

covering a variety of risks.

* Investigate customer's problems and find solutions. Isolate and

identify areas of improvement.

* Train agents on how to adequately address problems over the phone or

how to write correspondence.

* Ensure that policy requirements are fulfilled, including any necessary

medical examinations and the completion of appropriate forms.

Calculate premiums and establish payment method.

Comcast Cable Company, Alpharetta, GA

Tele Sales Rep I 2012 - Present

Flemister Insurance Agency, Decatur, GA

Independent Contractor 2009 - Present

Western & Southern Financial Group, Norcross, GA

Insurance Sales Agent 2007 - 2009

American General Life & Accident Company, Riverdale, GA

Worksite Sales Professional 2005 - 2007

Flo-Pac Southeast, East Point, GA

Customer Service Supervisor

1999 - 2005

EDUCATION

B.A. in Business Administration, Georgia State University

SOFTWARE SKILLS

MS Word . MS Excel . MS Powerpoint . Email/Internet

LICENSURE

Licensed Life and Health Agent in the State of Georgia

References available upon Request

Contact this candidate