Customer Service Data Entry

Dee Hiatt

Home: 719-***-**** ● E-mail: ********@*****.***

*** *. ***** ***, ******** Springs, CO 80909

WORK EXPERIENCE

Developmental Behavior Health - Practicum Student, 2013 to Present

• Provide one-on-one behavior therapy in clinical and home settings for children and adults with various development

and intellectual disabilities under supervision of BCBA and BCBA-D.

• Collect and record data on maladaptive behaviors and skill acquisition.

• Teach skills for activities for daily living including toilet training, laundry, and safety issues

• Ensure safety for all parties while serving clients with issues of physical aggression

• Assist BCBA with functional behavior assessments and behavior plans

• Assist BCBA with delivery of parent training on behavior plans

Socle, Supervisor, 2012 to present

• Supervise and manage a team fifteen (15) Federal Student Aid Processors

• Provide data and statistical analysis support for operations department

• Coach and mentor team to increase efficiency and accuracy

• Conduct audits to ensure compliance with company policy and Federal Regulations

• Review and analyze data to ensure efficiency, timeliness and regulation adherence

• Develop, implement and manage strategies to maximize processing accuracy and efficiency

• Address human resource issues

Everest University Online, Continuing Student Advisor, 2010 to 2012

• Coach, mentor and educate college students in study, problem solving and life skills

• Ensure students are adequately prepared academic success focusing on special needs of students retuning to the

classroom after several years

• Develop, implement and manage strategies to maximize cohort retention rates and graduation rates

• Assist students with academic and personal issues that may interfere with their academic programs

Westwood College, Student Advisor Supervisor, 2007 to 2010

• Supervise and provide leadership to a team of 18 academic and financial aid advisors

• Develop strategies to maximize class or student cohort retention rates

• Augment staff development through individualize monitoring and coaching with a focus on student success and

internal and external customer service.

• Specialize in providing leadership, support and encouragement to a team of advisors working in a fast paced and

demanding work environment while maintain focus on individual, team, and student success.

• Ensure students are adequately prepared academic success focusing on special needs of students retuning to the

classroom after several years

Gill Foundation, Program Officer, 2003 to 2007

• Evaluate grant proposals including evaluation of potential organizational, financial and outcome successes of

applicant nonprofits

• Award grants: $3.8 Million awarded, 1000+ proposals considered

• Specialize in Arts & Culture, Public Broadcasting and Children, Youth & Family funding

• Specialize in relationship building and negotiations with reluctant organizations while maximizing foundation’s

benefit and outcome

• Direct all nonprofit capacity building efforts including evaluating sector needs and providing access to necessary

education for nonprofit professionals.

• Develop grant applications, applicant resources, and reporting criteria.

• Develop internal review criteria for grant evaluation

• Adept in developing professional relationships with key community leaders

• Represent the foundation at community and social events

• Supervise Community Outreach Associate and public recognition program

• Perform public relations evaluation for foundation and for applicant organizations

State of Nebraska, Community Health Educator, 1995 to 2003

• Write government and foundation grants winning over $3 million annually

• Evaluate grant proposals for potential financial and outcome success.

• Award grants in excess of $1 million annually to community health organizations.

• Develop all marketing and public relations plans and strategies, secure funding, and develop multi-media

campaigns for the Office of Women’s Health.

• Evaluate behavior change interventions, develop behavior change strategies and associated trainings and

distribution materials

• Developed curriculum and conduct health educator training workshops

• Developed individualized program and marketing plans for special populations (i.e. racial minorities, refugees,

individuals with disabilities)

• Supervised data management and data entry staff and oversaw government and foundation reporting.

EDUCATION

Nova Southeastern University

Masters of Science

Counseling, Applied Behavior Analysis

2013

Regis University, School of Professional Studies

Masters Nonprofit Management

2002

University of Denver

Bachelors of Art

English & Philosophy

1993

COMMUNITY INVOLVEMENT & VOLUNTEER WORK

• Board Member and facilitator Food For Thought – Colorado Springs Diversity Forum

• Tutor – Reading, GED prep and English as a Second Language – Pikes Peak Library District

• Chair Common Grant Application Evaluation and Revision Committee

• Ongoing service on several event planning and nonprofit advisory committees

• Ongoing speaker at various conferences, nonprofit gatherings and board mtgs

• Volunteer Marketing Consultant, ArtWorx!, 2005

• Board Member, Executive Committee, American Red Cross, 2004 to 2007

• Leadership Pikes Peak, 2004-2005

• Volunteer, God’s Child Project, Guatemala, 2002

• Executive Committee, State of Nebraska Diversity Advisory Board 1998-2003

• Day of Race Committee, Susan G. Komen Foundation 1996-2002

ACADEMIC PRESENTATIONS

Hiatt, D. (2000, June), Financial Planning for Breast and Cervical Screening Programs Approaching

Capacity. Presentation Centers for Disease Control Data Managers Conference, San Diego, CA.

Hiatt (1998, May) Breast Cancer Rescreening Strategies and Evaluation). Presentation at CDC Data

Manager Conference, Atlanta, GA

Contact this candidate