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Customer Service Sales

Location:
Escanaba, MI
Posted:
October 28, 2014

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Resume:

Ardis Elizabeth McElhaney

**** * *** **. ******, AZ 85345 602-***-****

acgi9r@r.postjobfree.com

EDUCATION: Grand Canyon University-Phoenix, Arizona

Addiction Counseling (Masters of Science), March 2012

Northern Illinois University – DeKalb, Illinois

History/Political Science (Bachelor of Science), May 2010

Southwestern Illinois College – Belleville, Illinois

History (Associates of Arts), July 2008

PERSONAL PROFILE:

• Licensed Associate Substance Abuse Counselor by Arizona Board of Behavioral Health

• Proficient in MS Office Applications (Word, Excel, Outlook and Power Point), Internet

proficient

• CPR and First Aid qualified

• Excellent oral and written communication skills

• Dedicated to ensuring a high level of work ethic at all times

• Competent with multitasking while remaining professional and courteous in fast-paced

dynamic environments

EXPERIENCE:

Accenture Federal Services, Phoenix, AZ February 2014-Present

Program and Project Management Specialist

• Primarily responsible for establishing the overall direction and vision for the AZ ARNG

Substance Abuse Program

• Manage Drug Testing Coordinator and Prevention Coordinator

• Oversee approximately two hundred Unit Prevention Leaders (UPLs)

• Conduct background checks on eligible UPLs

• Responsible for policy writing and implementation

• Provide prevention policy education to over 5100 AZ ARNG Soldiers

• Coordinates with Unit Commanders, JAG and Service Member to ensure adherence to

Army Regulation 600-85 in disciplinary actions and grievances

• Develop partnerships with internal and external community resources

• Screening of new candidates and orientation training

• Facilitate communication within Arizona’s State leadership

• Implement program goals, objectives, and internal operating policies and procedures

• Coordinate with military point of contact and update The Adjutant General (TAG) on

Substance Abuse initiatives, long-range goals, program successes and areas needing

improvement

• Subject Matter Expert pertaining to Substance Abuse Program practices and procedures

• Evaluate and promote the AZ ARNG

• Conduct on-site visits to units to encourage participation and evaluate program

• Support TAG’s Alcohol and Drug Intervention Council (ADIC) and the suicide

prevention council

• Refer AZ ARNG Soldiers to substance abuse treatment and track their progress

• Proficient in Drug and Alcohol Management Information System (DAMIS)

Center for Behavioral Health, Phoenix, AZ September 2012-July 2013

Substance Abuse Counselor

• Polite friendly, respectful and efficient customer service

• Conduct intake assessments to determine program eligibility

• Perform substance abuse assessment on clients

• Provide counseling services to clients

• Track clients progress through case notes and maintain approximately 80 client’s records

• Assist Clinical Director in maintaining CARF Accreditation

• Create and maintain relationships with community resources

• Provide case management for clients

• Perform coordination of care with medical providers

• Screening of new candidates and orientation training

• Proficient in Methasoft Software

Southwest Behavioral Health, Phoenix, AZ April 2012 –September 2012

Co-occurring Therapist

• Provided friendly and efficient customer service

• Conduct intake assessments to determine program eligibility

• Provide counseling services to clients

• Track clients progress through case notes and maintain approximately 20 client’s records

• Create and maintain relationships with community resources

• Provide case management for clients

• Perform coordination of care with medical providers and psychiatrist

• Contributed to a team environment and worked cooperatively with peers

Center for Behavioral Health, Phoenix, AZ March 2011-April 2012

Substance Abuse Counselor

• Polite friendly, respectful and efficient customer service

• Conduct intake assessments to determine program eligibility

• Screening of new candidates and orientation training

• Perform substance abuse assessment on clients

• Provide counseling services to clients

• Track clients progress through case notes and maintain approximately 80 client’s records

• Assist Clinical Director in maintaining CARF Accreditation

• Create and maintain relationships with community resources

• Provide case management for clients

• Perform coordination of care with medical providers

• Proficient in Methasoft Software

Safe Passage, Dekalb, IL August 2009- October 2010

Transitional Coordinator of Domestic Violence Agency

• Primarily responsible for establishing the overall direction and vision for the shelter and

transitional housing programs

• Managed five case managers

• Conducted policy writing and reconstructed transitional and shelter housing program

• Screening of new candidates and orientation training

• Responsible for grant writing to secure funding for program

• Contributed to a team environment and worked cooperatively with peers

• Conducted intake assessments to determine program eligibility

• Built partnerships with community resources

• Planned holiday events for housing residents

• Tracked progress and maintained files for housing residents

• Provided case management for residents

Vacala Construction, Lake Zurich, IL August 2008-December 2009

Construction Bid Estimator Assistant

• Assisted Bid Estimator in preparation of commercial bids

• Proficient in ICE Software

• Contributed to a team environment and worked cooperatively with peers

• Provided excellent customer service

New York and Company, Fairview Heights, IL March 2007-August 2008

Sales Associate

• Contributed to a team environment and worked cooperatively with peers

• Provided excellent customer service

• Conducted point of sale transactions

• Liable for cash sales and all relatable reports

• Maintain knowledge of material in stock

• Responsible for maintaining order and focus in a fast passed high-pressure environment

United States Navy, Oak Harbor, WA January 2004-September 2006

E-4 Avionics Electronic Technician

• Contributed to a team environment and worked cooperatively with peers

• Conducted repairs on electrical systems on the EA-6B Aircraft

• Liable for parts and tools

• Maintain knowledge of electrical systems on the EA-6B Aircraft

• Responsible for maintaining order and focus in a fast passed high-pressure environment



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