Customer Service Representative

Kelli Bradley

*** ***** ***** *****

La Vergne, TN 37086

H: 615-***-**** ***************@*****.***

Summary

Technical support with 10+ years in technical and customer support roles. Effectively identifies problems using advanced troubleshooting skills.

Personable Warehouse Manager focused on promoting employee engagement, loyalty and morale through effective leadership and communication. Technical Support Representative skilled at resolving complex customer service issues in a timely manner. Technical Support Representative who performs superior work under the pressure of rigid deadlines.Customer-focused Representative with a proven capacity to troubleshoot issues to ensure customer satisfaction. Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. Customer Service Manager with track record of developing a quality call center workforce.Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.

Highlights

Troubleshooting proficiency

Exceptional telephone etiquette

Patient and diligent

Vast technical knowledge

Windows XP/Vista

Accomplished with mobile devices

Exceptional customer service

MS Office proficient

Risk management evaluation background

Reliable

Excellent communication skills

Friendly

Energetic

Approachable

Flexible

Team player

Organized

Strong work ethic

Experience

child care provider Mar 2014 to Current

Learn Laugh Play - La Vergne, Tn

Organized activities that developed children's physical, emotional and social growth. Redirected children to encourage safe, positive behaviors. Helped facilitate indoor and outdoor play, parent-teacher conferences and keeping the classroom clean. Created daily lesson plans for activities. Physically and verbally interacted with children throughout the day. Made nutritious snacks and meals for multiple children. Monitored children's play activities to verify safety and wellness. Established and maintained a safe play environment for the children. Taught children personal care behaviors, including toilet training and feeding.

Phone tech Nov 2013 to May 2014

Asurion - La Vergne, Tn

Resolved customer complaints and concerns with strong verbal and negotiation skills. Displayed courtesy and strong interpersonal skills with all customer interactions. Built and maintained successful relationships with service providers, dealers and consumers. Maintained composure and patience in face of difficult customer situations. Support customers with online billing and account issues. Trained new employees and explained protocols clearly and efficiently. Researched issues on various computer systems and databases to resolve complaints and answer inquiries. Referred difficult issues to upper management while maintaining positive rapport with customer.Informed customers about issue resolution progress. Supported customers having data connectivity issues. Provided thorough support and problem resolution for customers.

picker package handler Jan 2010 to Current

UPS/SCS - La Vergne, Tn

Maintained accurate stock records and schedules.Selected products for specific routes according to pick sheets. Evaluated operational records and made scheduling adjustments to maximize efficiency. Oversaw special orders and after-hours, urgent shipping jobs.Unloaded, picked, staged and loaded products for shipping. Resolved service issues in a timely manner, including coordinating and processing returns. Oversaw warehousing and storage practices and housekeeping. Worked at a rapid pace to meet tight deadlines.

BELMONT REHABILITATION CENTER

Maintained and updated charts on clients. Bathed, dressed, fed, and took care of 10 patients per pod.

Took clients on outings and did activities with them throughout the day. Got clients ready for bed and montiored them through the night.

Education

2002 Bellaire High - Bellaire, Oh, us

not graduated, nursing 2006 Belmont Tech - Flushing, Oh, us

References available upon request.

Contact this candidate