Customer Service Sales Representative

Location:

Posted:

October 28, 2014

Audrey Cunningham

Ruskin FL. 33570

acgi80@r.postjobfree.com

Objective

• To further my career where I can utilize my knowledge and leadership skills in a challenging

environment to exceed the company's goals.

Experience:

Convergys Team Support Specialist - June 2014 – Present

• Direct supervision to agents

• Resolved customers escalated inquiries

• Provided constructive feedback to agents

Convergys- Customer Service and Sales Representative - Feb 2012 – June -2014

• Provided Exceptional service, resolved customer issues

• Used persuasive communication to sell customers new products and services

• Research required information using available resources

Walmart Wireless Sales, Tampa, FL -- January 2011- September 2011

• Provided high quality customer service

• Set up two year Service agreements for T-Mobile, Sprint, and AT&T Via computer

• Performed troubleshooting via telephone for T-Mobile, Sprint, AT&T

Education:

• Adult Learning Center, Virginia Beach, Virginia – GED-2010

Skills:

• Problem analysis and problem solving

• Organizational skills and customer service orientation

• Adaptability and ability to work under pressure

• Strengths in persuasive communication skills

• De-escalation skills