Customer Service Sales

JERRY W. THOMPSON

**** ******** ***** ****

Lockport, New York 14094

Residence: 716-***-****

Cellular: 716-***-****

E-Mail: *********@*****.***

SUMMARY OF QUALIFICATIONS

Business professional with a record of success in wholesale and retail sales of home improvement services. Highly organized general manager experienced in all aspects of business and residential construction project management. Core competencies include:

* Sales and New Business Development

* Project Estimation and Proposals

* Construction Project Management

* Customer and Supplier Relations

* Subcontractor Hiring and Supervision

* Billing, Collections, and Customer Service

PROFESSIONAL EXPERIENCE

Enterprise Commercial Truck - Williamsville, NY Oct. 2012 - July 2 2013

Vehicle Service Advisor

* Inspects, cleans and services all trucks. Deliver trucks to customers as needed.

M. H. WHITE SIDING AND ROOFING - Wilson, NY 1989 - 2011

One of the largest home improvement contractors in Niagara County and western New York.

Sales Manager/General Manager

Prospect and sell home improvement services to residential customers throughout western New York. Responsible for estimating jobs, developing proposals, and securing contracts. Schedule construction projects, hire and supervise subcontractors, order materials, prepare invoices and make collections, and inspect completed projects. Interact daily with customers to address special needs, work order changes, and other customer service issues. Communicate regularly with wholesale suppliers to ensure product quality and availability.

* Consistently brought in and managed between $500,000 and $1 million in annual sales over the last three years.

* Developed and maintained long-term relationships with customers and wholesalers, leading to significant repeat and referral business.

* Exhibited annually at the Keenan Center Expo and the Niagara County Fair, and represented company at national and regional construction and home improvement trade shows.

* Re-organized the company's warehouse, significantly improving materials management and inventory procurement.

* Implemented improved customer service, follow-up, billing, and collection procedures.

ABC SUPPLY - Buffalo, NY 1988 - 1989

A leading supplier of roofing, siding, windows, and related builder's supplies to professional contractors, with more than 250 branches across the U.S.

Sales Representative

Contacted established accounts in the residential building and construction trade. Called on contractors and lumberyards to establish new business relationships and grow existing accounts.

WSI, Dayton - NJ 1987 - 1988

Sales Representative

Sold imported bicycles from Japan and Taiwan to established and new accounts. Conducted needs analysis, qualified accounts for credit approval, and provided continuous follow up and service to customers. Re-established business relationships with previous customers of WSI.

THOMPSON-MILLER HOME IMPROVEMENT, Clarence, NY 1984 - 1987

Owner/President

JUREK LUMBER - Amherst, NY 1982 - 1983

Driver and Inside Sales

D. L. WILCOTT - Buffalo, NY 1978 - 1981

Roofing and Siding Crew Leader

NORD ALP, INC. - Buffalo, NY 1975 - 1978

Manager - Retail Sporting Goods Sales

EDUCATION AND TRAINING

MESA COLLEGE, Grand Junction, CO

Studied Basic Electronics

TONAWANDA SENIOR HIGH SCHOOL, Tonawanda, NY

High School Diploma

Regularly attend construction and home improvement trade shows and participate in numerous professional updating seminars on construction products and services.

REFERENCES

Professional and personal references are available upon request.

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