Data Entry Manager

F L O R A P E L AYO

PROFESSIONAL EXPER I ENCE

CAPITAL ONE BANK – Houston, TX

P r incipal Ops P rod Coordinator, 2003 to 2012

Process payments through Lockbox received by mail as well as providing clients

w ith t ransactional for updating accounts information. Ensure proper posting of

deposits for various clients while meeting or exceeding service quality standards

( i.e. posting to accounts on time and accurately). These deposits include those from

medical clients (per H IPPA Policy). Responding to all customer requests th rough

i ncoming faxes on-line for National Direct Banking (wire request and close

accounts). Transmit daily totals and meeting deadlines. Ensure that required

system maintenance/programming for setting up new accounts is conducted on

t imely and reviewed accuracy. Mailing out documents per email request (death

certificate, t rust documents) through overnight mail back to client.

O ther duties include: monthly manual billing, creation of monthly work schedules

and task assignment, Monitoring system, t rain new employee, back-up for Manager.

U pdating logs for new account setup, Prepping work for incoming mail for

p rocessing as well as verifying deposit totals, mailing completed remit tance package

for all customers, check encoding and verification to detect check errors prior to

posting, reconciliation of report, data entry, ordering supplies, vacation schedules.

Supervised and monitor employee hours. Ensure that all client files and records in

accordance with company policies.

COASTAL BANC – Houston, TX

I tem P rocessing Supervisor, 2000 to 2003

Processing daily Proof Deposit received from branches by sorting GL i tems, Repair

reject th ru input of information to online terminal and balancing out-of-balance

deposits, data Ent ry, printing statement, resolve any problems that may occur,

Downloading statements files for processing and reformatting, Transmitting end of

day files, Monitoring system to meet deadlines.

PROFESSIONAL EXPER I ENCE (CONT I N U ED)

BEL I N & ASSOCIATES [ Land Developer] – Houston, TX

Account Payable/Receivable and F ront Desk, 1998 to 1999

Responsible for printing checks and making payment of invoices, answering and

d irecting phone calls, ordering supplies, mailing out important documents, filing,

t yping and making copies.

E D UCAT IO N

ASHWORT COLLEGE – Norcross, GA

Correspondence course for the following subject: Accounting, 2004 -2005

W HARTON JUN IOR COLLEGE- Houston, TX

Basic College Courses, 1994 -1995

K EMPNER H IGH SCHOOL-Houston, TX

Graduated 1994

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