Jasmin A. Martinez

* ********* ***** ************, ** 20877 301-***-**** [acgi0n@r.postjobfree.com]

Objective

To obtain an employment in an establishment that will ensure growth and offers the potential to further my career.

Summary of qualifications: Computer skills within a PC environment. Approximately type 50 wpm. Microsoft word, PowerPoint, and Excel. Fluent in Spanish and English. Able to perform gracefully under pressure.Posses sound judgment with ability to function with limited supervision. Polished communication skills both written, and verbal. Posses a high degree of professionalism and excellent Customer Service. Goal oriented, team player, efficient, self- starter, and competent.

Education

* [Seneca Valley High School, Germantown, MD]

* [High School Diploma] June 2009]

Experience

[06/2014- 08/2014 ] Medical Records Clerk/ Floater]

[Cardiac Associates] [Rockville, MD]

* Received dictations from transcriptionist assorted each dictation for appropriate doctor to get signed and put back in patient chart.

* Corrected any dictations with holes to send back to transcriptionist to have the doctor sign.

* Attached correct labs and correspondence to patient chart and given to the nurses accordingly.

* Prepped charts for next day appointments.

* Pulled charts for upcoming week appointments.

* Faxed any testing or Patient Packet to referring doctor offices.

* Operated a high volume of telephone calls and transferred to the correct extension.

* Filed back charts as well as shift and organize on free time.

* Mailed any reports requested by patients to the appropriate party.

* Called patients to confirm upcoming appointments.

[01/2014- Current part-time ] (Every other weekend)

[Ingleside at KingFarm Retirement Home] [Rockville, MD]

* Serve residents during Dinner Service and Sunday Brunch.

* Participate in events for residing residents.

* Attend Monthly, and Yearly Meetings to provide more information for safety regulations

* Make sure all food is fresh and appropriate for each resident.

* In-charge of a section of 5-6 Tables.

* Clean and maintain sections clean and organized.

* Report and maintence or complaint to the appropriate manager on duty.

* Make sure Customer Service is always number one to ensure the happiness of the residents.

[03/2013-12/2013] [Clerk]

[UPS Store] [Montgomery Village, MD]

* Delivered exceptional customer service through customer interaction and quality product delivery.

* Received sorted and placed mail in mailbox modules accurately.

* Recorded all sales transactions on POS and accurately processed cash, check, money orders, and credit card transactions. Printed daily reports of all processed transactions.

* Packed contents for shipping using established procedures and products.

* Received and processed packages for courier shipping, including lifting and weighting packages on sale, accessing Manifesting software, and generated labels.

* Assisted in merchandising the center including: stocking shelves with products, ensuring a clean and orderly appearance of product, informing appropriate personnel of inventory levels for re-ordering supplies.

* Operated copiers, fax machines, binding equipment and all other office in a safe, efficient and productive manner, as well as, helping customers with their copies and faxes.

* Opened and closed the store in an accurate manner and worked under limited supervision.

[09/2010-01/2013] [Front Desk Receptionist]

[Marriott Fairfield Inn & Suites] [Germantown, MD]

* Administered all reservations, cancellations, and no-shows.

* Kept up to date with current promotions and hotel pricing, to provide information to guests on request, while maximizing bedroom sales opportunities.

* Fulfilled all reasonable request from guests, to ensure their comfort, satisfaction, and safety.

* Conducted regular security checks throughout the day and reported any issue to the line manager.

* Report any maintence, housekeeping issue to the appropriate department.

* Provided reports as required, to housekeepers and management.

* Carried out instructions given by the management team and head office.

* Maintained personal knowledge by completing in-house trainings, and meetings.

* Received report from head housekeeper of rooms ready to sell.

* Adjusted housekeeping complaints regarding service with housekeepers.

[03/2010-08/2010]

[Front Desk Receptionist] [Gold's Gym] [Gaithersburg, MD]

* Handled Incoming Calls.

* First contact to customers.

* Checked in members and verified memberships.

* Registered guest and collect fees if applied.

* Registered prospect and channeled them to the membership department.

* Sold and kept supplies stocked of all snacks and drinks.

* Handled membership payments, cancellations, and freezes.

* Handled rentals of locks, and game equipment.

* Kept desk and lobby neat and organized at all times.

References are available upon request.

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