Tara R. acgi09@r.postjobfree.com 647-***-****

Chapman

Objective

To acquire a progressive position that contributes to the growth of the organization via capitalizing on

my business development support, client relations and office management skills.

Experience

Haworth Ltd, Toronto Showroom Manager – (2007, promoted to current role in 2012)

Reporting directly to the Regional Business Development Director, my responsibilities comprise of office

management and client relation functionalities that are seamlessly executed under competing deadlines.

I support a team of Business Development Managers, National Executives and several Dealerships across

Eastern Canada. I am accountable for the following:

Client Relations, Brand Ambassador

supervise client experience, establish strategies and programs to ensure client experiences are

consistent with brand objectives

create branded materials communicating event, product launches, or client visit details

provide logistical solutions for the utilization of the showroom for events varying in size, type, and

functionalities, including agenda, travel logistics, crowd control, catering, atrium set up and

general ambience

manage all product displays and seasonal accessories to create an inviting and interesting space

greet customers, conduct walk in tours

successfully trained three new Client Relations Managers and one existing Showroom Support

member on all client relations duties and responsibilities

Office Management, Sales support

train and manage support staff

maintain regional budget as well as relationships with all vendors and suppliers; procurement

of office and marketing supplies; create and maintain statistical reports to assist management

in decision making strategies

collaborate with in house technician and outside professionals to ensure product and space

are continuously, optimally functional

manage several outlook calendars, event agendas, team travel and client jet trips

interpret, distribute and respond to correspondences from various teams at corporate head office

facilitate unique events including filming opportunities, utilizing space strategically to

promote company effectively

assist with recruiting, orientation and ongoing training for all new staff

collaborate with external vendors and internal team to keep up aesthetics of space, which is

crucial for successful client visits and sales

troubleshoot operational issues directly influencing rapid solutions

implement and police office standards in accordance with corporate mandates

eneral office duties such as ordering of office supplies, maintaining stock room and office

g

equipment, scheduling and coordinating showroom cleaning, product placement and display

materials maintenance

leader/mentor in Canada for CRM system (global sales database), heavily relied upon for lead

tracking, account updates and forecasting reports

maintain marketing materials, product literature and samples to facilitate sales activities and

end user or influencer demands, liaison with corporate office to provide up to date product

and marketing information to sales team

monitor team compliance with corporate sales strategies and best practices via tracking

actual monthly performances against quota and applicable promotional benchmarks

research and distribute competitive information for competitive/target account penetration

initiatives

Absolute Real Property, Brampton Sales/Marketing Coordinator – Part time (2008 – 2013)

created and managed Real Estate and Mortgage marketing portfolios utilized to promote

business and expand customer base including print and electronic brochures and e blasts;

website design and maintenance

organizing and booking public forums including managing guest lists, organizing catering and

follow up materials

managing all social media networks

AstraZeneca Pharmaceutical, Mississauga Medical Affairs Coordinator – 1 month contract (2007)

supported a team of Medical Specialists by coordinating information traffic within the

Medical Affairs division

populated and maintained medical database (MIAMI) and oversaw the flow of communication

between internal Medical Information Specialists and external Medical Practitioners

created and implemented project coordination principles to maintain top performance and

increase information transfer efficiency

WSI Research and Management Corporation, Mississauga Corporate Recruiter/Project Manager

(2005 2006)

sourcing, interviewing and placement of “A” level candidates utilizing Top Grading principals

candidate profiling and selection

pipeline management

reference checks, new employee orientation

created and maintained close win win relationships with internal hiring managers

customized recruitment strategies to successfully satisfy all hiring projects

supported retention initiative via rewards program to keep employees productive and enthusiastic

developed profiles for all positions within the organization to better align ideal talents with

departmental objectives

continued to support two Senior Recruiters and Recruitment Department with administrative and

general office duties

Executive Administrative Assistant (2005)

supported Recruitment team with resume collection and screening; interview scheduling and

calendar management; strategizing and coordinating daily recruiting activities; profile graphing

(via DISC reports); client database maintenance; assisted with HR strategy development

provided full administrative support to executive management team including scheduling

meetings, minutes taking, preparing correspondences; report generation; filing; general

office duties

Lift Truck Rebuilders International Inc., Cambridge Sales, Business Development Coordinator

(2003 –2005)

coordinated sales activities for three Business Development Members

new business development, creating and implementing promotional strategies and materials

created and implemented a comprehensive checklist that new and existing customers could

use as a guideline to determine next service dates, and that highlights the dangers they

should be aware of as a result of changes in the environment, weather and the deterioration

of indoor working conditions

scheduling site visits and onsite or in house training including preparing learning materials,

catering and creating certification documents

walked clients through showroom space presenting new products for sale

collaborated with Founder to successfully implemented aggressive marketing strategies that

resulted in a 119% increase in clientele over 20 months

attended the Trades Mission in Cuba in 2004 in a effort to establish international business

Office Assistant – Part Time (1998 2003)

active participant in the establishment of the company while attending university full time

trained in many tasks such as client relations such as booking onsite visits/follow ups to

services rendered/answering various inquiries, general office maintenance, product placement,

training room set up, schedule maintenance, supply order entry and restocking of copy room,

ordering and shipment of products, telephone etiquettes, effective communication both

written and verbal, and problem solving

Education

Introduction to Microsoft Publisher 2007, University of Waterloo – Continuing Education, online

Waterloo

(2012)

training completed and certification received, June 2012

learned key techniques for utilizing Microsoft Publisher for creating various marketing and visually

enhanced

corporate correspondences

Professional Development Training, Haworth Toronto (2008)

Corporate culture; Respect and Diversity in the Workplace; Franklin Convey; Product Training.

Professional Development Training, WSI Mississauga (2006)

Top Grading; Temperamental (DISC) Profiling Seminars; Effective Recruitment Techniques;

Personal

Management Excellence; Job Market Analysis; Principals of Persuasion.

Wilfrid Laurier University Waterloo (1999 2003)

Business Administration studies majoring in Business & Economics, including Business

Administration, Business Management, Market Analysis (Supply and Demand), Accounting,

Marketing, Corporate Communications and Corporate Law.

Technical Skills

MS Office2007(advanced, trainer), Internet Explorer, Concur, CRM ONDemand(trainer), Webex,

Yahoo Website Builder, Adobe Reader, Snagit8, Paint, Abode Illustrator(intermediate),

Photoshop(beginner), GPS system, SuccessFactors system, EMPAC

Personal Interests

Henna artists (2012)

Board of Directors member, Harvest Community Garden Project: coordinate organic garden

project to support local soup kitchens, active gardener – Brampton (2010)

Toronto Vegetarian Association member and volunteer: work to promote events and increase

membership

Toronto (2010 2011)

Miss Canada Diwali pageant winner – Mississauga (2003/2004)

creatively collaborated with elite community leaders to raise funds and awareness of social and

religious issues within numerous events in the Greater Toronto Area – (1998 present)

entertained along side many accomplished musicians to promote culture and the Arts – (1998

present)

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