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Customer Service Manager

Location:
Canton, MI
Posted:
October 25, 2014

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Resume:

Billy Williams

**** ****** **** **. ***# ***

Canton, MI 48187

Cell 313-***-****

acghvt@r.postjobfree.com

Qualifications: Twenty years ( 20) Managing Material Receiving, Shipping, Storage, Retrieval, Replenishment and process Optimization. Excellent skills in Lean Manufacturing communication, people, customer relations and computer. . . with the unique ability to get the job done within budget and on time.

Professional Experience

Detroit Manufacturing Systems

Southfield MI 48223

April 2013 to Sep 2014

PC&L Manager: 2013 Launch of 2 new assembly lines to support Ford Plants. Providing PC&L support sequencing IP’s to 5 assemby plants into Ford Motor Company (DTP, MAP, CAP, KTP, FRAP) Developed, Monitor, and implement SWI, Training, KPI’s and set goals for the entire PC&L team. Support material activity direct to the production lines associated with a Direct Buy process and assist in resolving contract management issues impacting material availability. Manage accurate inventory records for all parts within DMS ERP system, Kanban, and Faurecia ERP systems.

* Implemented TIP to reduced total inventory ($22M to $13M) by the end of 2013.

* Reduce over manpower in PC&L by 17%

* Manage the day to day operation of $13M of inventory levels.

* Managed inbound and outbound freight scheduled performance

AEL Span LLC

Belleville, MI 48111

Sept 2009 to March 2013

Strategic Program Manager: 2009 Launch of Ford Customer Service Division business from previous supplier (Syncreon), ensure proper ASN’s are successfully transmitted to customers (Mazda/Nissan). Supporting over 475 customers in 85+ countries for service parts export. Maintain a daily balanced inventory transactions in Ford system for all export customers.

* CIP - Increased ASN data to Mazda/Nissan from 50% at launch to 100%.

* Managed and corrected inventory variance (-$2.2M to $0 within 8 months

* Manage the day to day operation of $2.5M of inventory levels.

* Maintain onsite infrastructure.

* Update process flows, and work instructions

* Troubleshoot IT system – Data transmission

Syncreon US/Automotive

Riverview, MI 48192

Oct 2004 to Sept 2009

Facilities Manager: Continuous communication with Ford Customer Service Division to ensure timeliness of material shipped to all customers. Maintain Just-In-Time production to support Wayne Assembly with Glass sub-assembly. Assist Business Development with acquiring new business. Manage Plant to obtain goals for annual budget, monthly P&L. Support MP&L functions for controlling inventory to customer standards specific details to tolerance and discrepancies.

* Manage Budget/P&L - $9M annual sales with a 21% EBITDA

* Acquired (2) new sub-assembly programs with new customer (Vitroflex).

* Increased EBITDA year over year by +4%.

* Improved efficiency Gross Margin year over year by 2%.

* Maintain onsite infrastructure

TDS/US Automotive Norfolk, VA 23324

Nov. 2003 to Dec. 2004

Shift Manager Material Sequencing & Delivery: Ensure all Ford Norfolk Assembly Plant

Inbound materials are sub assembly, sequenced and shipped to plant with the at the required

Delivery cadence and quality while ensuring internal efficiency and safety standards are met.

Returnable container are prepared, sequences and shipped to mitigate and eliminate

Container shortages and the cost of excess containers. Provide JIT production material to

Primarily through the supervision of Building Managers and Direct Reports. Provide

Assistance in procedural and program development. Communicate with customer on quality,

Delivery and cost performance. Assume Building Managers duties as required. Drive

Continuous Improvement in all areas of the Plant.

* Reduced manpower by 10%

* Reduced labor hours by 50%

TDS/US Automotive

Taylor, MI 48192

Jan. 2003 to Nov. 2003

Production Manage/MP&L Manager To ensure plant quality (Company/Client), efficiencies,

Safety & standards are met primarily through the Manufacturing Supervisor.

Direct and monitor the delivery of the 6 major functional areas of

Manufacturing, shipping, and inbound material requirements. Full responsibility of ordering and managing all MP&L for customer (Visteon/ACH).

* Reduced hourly staff by 30%

* Increased productivity by 10%

* Improved quality performance annual PPM 29, #2 performance in the Glass Division.

* 100% delivery Performance

* Ordering all material to support sub-assembly for 6 different platforms (Wayne Assembly, Michigan Truck, Oakville Assembly, Kansas City Assembly, Ford Thunderbird Assembly, and Aftermarket Sales (Carlite).

* Maintaining Inventory levels to support JIT material to the assembly plants controlling tolerances and discrepancies.

* Monthly Inventory meeting with customer to review performance, and complete physical inventory with customer at 6 month intervals.

Education

2006-2008

Belford University

Associate’s Degree – Business Management

1981 to 1984

Cooley High

Detroit, Michigan 48219

Diploma College Prep

Skills/Abilities

BPI – Yellow belt training

Onsite OSC

MS Office

Ford CMMS – systems

*Super G, IMS2, IMS7,

WMS (AGILE, PdMain, GICS, Insequence, SAP)

Cosmic (Chrysler Outerdrive System Material Inventory Control)

Haz Mat Certified

Train the Trainer (Fork Lift)

Ford Systems (IMS2, IMS7, GDS)

Switcher Operator

ISO9002- Corporate Auditor

TS16949 - Auditor

Lean Manufacturing

Salary requirement: Negotiable

References:

Rosemary Brewer – Director of HR – Detroit Manufacturing Systems, LLC

586-***-****

Tim Kasper – Ford Export Manager

734-***-****

George Minovski – Finance Export Manager

(519) 944 – 8739

Greg Katcher – President CHAT of Michigan

(313) 407 – 9551



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