Lannie Gay Fajardo Sarmiento
****-* ******* **. ***. Rosario, Angeles City, Pampanga Philippines 2315 .
+639********* . acghg1@r.postjobfree.com
Objectivess
To utilize my skills and experience in able to render the best
service and be a part of the finest and competitive employees
and able to contribute in achieving the vision and mission of
the company.
Work Experience
05/2011 - Convergys, Clarkfield, Pampanga
Present Customer Service Professional Level 2
. Enforcing the AOL's terms of Service by removal of content
(text, images, video and audio) that violates TOS and to
manage the users (AOL, AIM and Open ID) that violate TOS
. Moderating chat rooms, message boards, and other social
media networks.
. Managing forum content and watch over the messages that
members post, and warn users when they cross the line with
offensive or otherwise prohibited remarks.
01/2007 - Sutherland Global Services, Clarkfield, Pampanga
10/2010 Customer Service/Technical Support Representative
. Answer and respond to customer requests through phone, chat,
and email.
. Provides information by answering billing questions and
requests. Maintain billing records .These records include,
but are not limited to, changes of name, address, phone
number, and user name; changes in status of accounts; credit
card information; and corrections to accounts.
. Responsible for providing technical support such as Home
Networking issues, internet issues, software issues, email
issues, log-in issues and passwords.
. Responsible for trouble shooting, testing, researching and
analyzing issues.
. Observes customer contacts to make sure that the high
quality solutions are provided in a timely manner.
02/2006 - Betis Craft Inc., Concepcion, Tarlac
09/2006 HR Assistant/Payroll Master
. Compiles payroll data, such as hours worked, sales or
piecework, taxes, and employee identification number, from
time sheets and other records.
. Records changes affecting net wages, such as exemptions, and
loan payments for each employee to update master payroll
records.
. May prorate expenses to be debited or credited to each
department for cost accounting records and performs other
human resource functions when needed.
02/2005 - Kimphil International Inc, Dau, Mabalacat
02/2006 Secretary
. Answers telephones, opens and logs mail, meets and greets
visitors, and assists in other clerical functions; may
arrange meetings and coordinate office
. Sorts documents; codes, logs, reviews for accuracy; matches
supporting invoices to procurement documents; and verifies
invoices for payment
. Participate in audits and inventories of retail facilities.
Performs miscellaneous job-related duties as assigned.
06/2003 - MAKRO Pilipinas, Dau, Mabalacat
06/2004 Customer Relations Assistant/Telemarketer
. Handling and resolving customer complaints, obtaining and
evaluating all relevant data to handle complaints and
inquiries.
. Responsible for the accurate and efficient handling of
receipts as well as other miscellaneous transactions.
Education
1999 - 2003 Holy Angel University, Angeles City, Pampanga Philippines
Bachelor of Science in Business Administration in Business
Management
Skills
. Knowledge of basic accounting and billing concepts and basic
computer skills.
. Skill in courteous and professional phone communication.
. Skill in professional written and oral communication.