Property Management/ Administrative
Resume:
Joyce A. Meinerding
Cincinnati, OH 45238
(H) 513-***-****
(C) 513-***-****
****@****.***
Administrative Manager ( Property Manager
Results-oriented professional with extensive experience in property and
private trust management. Superb attention to detail enhanced by commitment
to delivering superior customer satisfaction. Excellent active listening
and follow-through skills. Strong organizational ability; effective in
multi-tasking, performing well under pressure and meeting tight deadlines.
Creative, resourceful supervisor with solid communication skills. Lead by
example to motivate employees to exceptional performance levels.
Proficient with Microsoft Office (Word, Excel), CCN System, Keri System,
and MRI (billing, work orders, and preventive maintenance) and ARM (price
quotes, contracts); quick to learn/apply new computer skills. Experienced
in soliciting bids, selecting, purchasing and negotiating with vendors.
Key Competencies:
Tenant Space Planning Tenant Relations & Retention Resource Allocation
Office Renovations Negotiating Leases & Policy & Procedure
Defining Specifications Contracts Development
Needs Analysis Quality Assurance Staff Supervision
Cost Analysis, Financial Bid Review & Contractor Interviewing, Hiring &
Analysis Selection Training
Budget Control, Expense Project Scheduling & Staffing Payroll
Control Performance Reviews
Project Feasibility Assessment Scope-of-Work Documents Trustee Asset
Sourcing, Purchasing & Vendor Management
Relations
Professional Experience
ALL OCCASIONS EVENT RENTAL, Cincinnati, OH - Manager of Customer Service
2013 - 2014
Directed the activities of 5 event consultants and 1 receptionist.
Delegated assignments, planned schedules and coordinated all showroom and
front-of-house operations. Showcased product availability and features by
creating attractive showroom displays. Developed price quotes and
contracts. Proactively managed client communications.
Investigated/resolved issues; took steps to prevent problems from
recurring.
. Developed excellent customer relationships. Positioned the company as a
trusted client resource by providing superior product knowledge and value-
added service that consistently surpassed expectations.
. Trained consultants in marketing and sales strategies to build new
business and strengthen customer loyalty in an increasingly competitive
market.
. Demonstrated flexibility by serving an event consultant when needed.
Assessed client needs, recommended solutions. Partnered with multiple
internal and external resources to plan and execute events ranging from
corporate meetings to lavish holiday parties for several local
celebrities.
. Built significant referral volume by networking with other industry
professionals. Represented the company at trade shows.
AMERICAN CANCER SOCIETY (ACS), Cincinnati, OH - Call Center Associate
Seasonal, 2013 & 2014
Team member on a 6-month temporary assignment operating a newly opened call
canter on behalf of Making Strides Against Breast Cancer (MSABC). Made
outbound marketing and follow-up calls, assembled and mailed out marketing
kits. Guided volunteer team leaders methods for recruiting participants,
creative fundraising ideas for businesses, and more. Following the
fundraising events, made thank-you calls and offered educational
information from ACS; instrumental in building the mailing list for future
fundraisers
. Managed the call center in absence of supervisors. Opened/closed the
office, delegated tasks and oversaw the work of up to 54 employees.
Answered questions and ensured all scheduled work was completed.
. Key member of team that helped the region raise ~$5M for breast cancer
research in 2013.
. Recruited to return to this position for the 2014 campaign (July-November
15, 2014).
Page 1 of 2
Joyce A. Meinerding ****@****.*** Page 2 of 2
MCA Center (formerly Mercantile Center & Library), Cincinnati, OH -
Property Manager 07/10 - 11/12
Mercantile Center & Library/Riverside Corporation, Cincinnati, OH -
Property Manager/Trust Agent 10/85 - 07/10
Oversaw daily operation of 260,000 sq. ft. commercial property spanning 2
buildings. Was retained by new owners to continue managing the property
after it was sold by the Fleicshmann family in 2010.
Performance Cut energy bills 7%; saved $32K annually.
Improvement & Saved over $18K annually on building supplies, HVAC, elevator, and
cell phone contracts.
Cost Introduced MRI work order and preventive maintenance (PM) system.
Reduction Results: Slashed turnaround time on maintenance work from 7 days to
about 24 hours. Saved ~90 days of downtime and increased staff
productivity by keeping equipment up and running properly at all
times.
Implemented new billing and lease system; trained new owners of MCA
Center. Reduced time required for billing by nearly 50%.
Property Maintained 90% tenant retention rate for 15+ years. Consistently held
Management with 138 tenants, (15% higher occupancy than the downtown Cincinnati
average).
Supervised renovations and mechanical upgrades for 4 new tenants in
2012. All were completed on time and on budget.
Negotiated new leases and ensured tenant satisfaction. Served as
liaison between tenants, vendors architects, contractors, managers,
and other staff. Maintained excellent relationships.
Developed Mercantile Center's Emergency Evacuation Handbook for
tenants, detailing safest, quickest, and most efficient routes out of
building.
Oversaw renovations and mechanicals during conversion of old CAC
space into an event center. Coordinated event center activities for
~6 months until a Center Manager could be hired/trained.
Achieved target results on modernization project of 7 elevators;
completed within budget and on time. Increased tenant satisfaction
while improving energy-efficiency and overall building aesthetics.
Increased building security; incorporated new card reader technology.
Oversaw installation of 42 security cameras and supervised security
guards in making rounds.
Implemented CCN System bringing HVAC to full automation. Converted
boiler systems to a more efficient, online operation mode.
Utilized Elevator Management System to alert main office to problems,
generate maintenance reports.
Consistently complimented by tenants and management regarding
cleanliness and overall appearance of property and grounds.
Leadership Supervised 10-20 security and maintenance personnel.
Accountabilities included interviewing, hiring, training, evaluating
performance, discipline and terminating.
Wrote company's first Employee Handbook to foster a common vision
among staff.
Eliminated countless work-related accidents; enforced a uniform
policy that included personal protective equipment (PPE), such as
steel-toed safety shoes, gloves, goggles, etc.
Budget Provided private trust management assistance while employed by
Control & Mercantile Center. Reported directly to family's personal financial
Trust adviser, in charge of $900M in assets.
Management Calculated monthly and annual trust distributions for multiple trust
accounts. Generated ad-hoc personal reports on demand and
distributed to family members as requested.
Managed family's personal household budget: paid bills, bought art,
preserved art collection, and maintained out-of-town properties.
Controlled $2.5 M in operating expenses and $25M in rental income.
Professional Affiliation
Building Owners Management Association (BOMA)
Community Involvement
AMERICAN CANCER SOCIETY ANNUAL GOLF OUTING 2013 - Present
Sonny Memorial Annual Charity Golf Outing 2000 - Present
. Charter volunteer member of this organization which has generated over
$100K in scholarship monies since inception.
. Developed and implemented ideas to assist with logistics, gift
solicitation and more. Solicit donations; work golf outing days.
Formerly active in the Marvin Lewis Foundation (2005-2013), Star Shine-
Similar to Hospice for Children (1996 -2013), Adventures For Wish Kids -
Similar to Make A Wish Foundation (1995-2013), and Hospice of Cincinnati
(1991-2013)[pic]
"Mrs. Meinerding is a flexible wizard at handling leases, complaints and
emergencies - in brief, everything it takes to run a micro world, which is
what an office building is. Firm and persuasive, but fair, with a
sympathetic presence and resolve to fix what needed fixing, no matter what
it was, great or small. No worries for the owners!"
~Charles Fleischmann, (former owner, Mercantile Center)
Created order out of chaos by communicating a common vision, establishing a
culture of accountability, and motivating everyone to work to as a team
achieve business objectives.
Contact this candidate