Customer Service Sales
Resume:
Employment
Senior Analyst - Data Center Operation HCL America 2010 2014
Night-to-night Data Center operations
Technical Phone Support
Keeping a specific schedule on track nightly
Very good problem solving and decision making
Sincere commitment to providing quality customer
service
Work well under pressure and always strive to
surpass customers' needs
Shopko Stores Operating 2005 2010
System Operation Support Specialist Co LLC
Excellent communication skills
Sincere commitment to providing quality customer
service
Strongly believe in continuous improvement and
development
Very good problem solving and decision making
Work well under pressure and always strive to
surpass customers' needs
Good organizational skills
Management/supervisor experience
Created useful tips, tools and training methods to
help associates improve their work performance,
including supplemental training materials for new
processes and to overcome commonly misunderstood
concepts
Trained, mentored and coached colleagues on a
daily basis on best practices of call center
operations
Communicated effectively with colleagues on a
one-on-one basis as well as in group training
sessions Moo Solutions 1999 2013
Educated employees on how to communicate
effectively with clients over the telephone and
administer operations
Tech Support/Web & Marketing Developer/owner
> Utilize diverse knowledge to technologies to generate innovative
solutions to problems
> Primary troubleshooter for several different systems
> Phone support for a variety of different systems
> Developed sales and marketing materials for small to midsize companies
> Developed a cash register simulator for training for a general
retailer
> Created and implemented a system testing plan used for testing
multimedia courseware
> Instructional Design of several multimedia programs
Created and supported TAN (Tiny Area Networks) for small to mid size
businesses
> Excellent communication skills
> Sincere commitment to providing quality customer service
> Strongly believe in continuous improvement and development
> Very good problem solving and decision making
> Work well under pressure and always strive to surpass customers' needs
> Sincere commitment to providing quality customer service
> Strongly believe in continuous improvement and development
> Very good problem solving and decision making
> Work well under pressure and always strive to surpass customers' needs
Leadership
> Excellent communication skills
> Sincere commitment to providing quality customer service
> Strongly believe in continuous improvement and development
> Very good problem solving and decision making
> Work well under pressure and always strive to surpass customers' needs
> Good organizational skills
> Management/supervisor experience
> Created useful tips, tools and training methods to help associates
improve their work performance, including supplemental training
materials for new processes and to overcome commonly misunderstood
concepts
> Trained, mentored and coached colleagues on a daily basis on best
practices of call center operations
> Communicated effectively with colleagues on a one-on-one basis as well
as in group training sessions
> Educated employees on how to communicate effectively with clients over
the telephone and administer operations
Past Applications
> Utilize diverse knowledge to technologies to generate innovative
solutions to problems
> Primary troubleshooter for several different systems
> Phone support for a variety of different systems
> Developed sales and marketing materials for small to midsize companies
> Developed a cash register simulator for training for a large general
retailer
> Created and implemented a system testing plan used for testing
multimedia courseware
> Instructional Design of several multimedia programs
Education
> Attended a class at St. Norbert College
> Attended a class at University of Wisconsin - Milwaukee
> Attended Northeast Wisconsin Technical College (N.W.T.C.)
> Preble High School
Experienced with a wide variety of software:
MS Word MS Windows 2.0 - 8.1 Visual Basic
MS Excel Adobe Illustrator Corel Draw 5.0 - 10.0
MS Powerpoint Adobe Photoshop 4.0 - CS4 Corel Photo-paint
MS Access Adobe Premiere 4.0 - 6.0 Access Databases
MS Project Authorware 2.0 - 7.0 Sound Forge Audio Editing
MS Frontpage Dreamweaver Window Draw
CA Unicenter Putty Quark
CA Knowledge Exceed VPN
Experienced with a wide variety of hardware:
Scanning equipment Computer equipment
Audio equipment Photography equipment
Video equipment Heavy/light industrial
equipment
Cash register equipment Farming equipment
Contact this candidate