Sales Customer Service
Resume:
Richard D. Berry
Athens, AL 35613
************@*****.***
Experienced manager, trainer/mentor, product educator, and salesperson with solid track record of delivering proven,
quantifiable results. Proficient in Microsoft Word, Excel, PowerPoint, ACT, and all internet-related computer
applications. Fantastic people skills. Reliable, responsible, creative, quick, adaptable self-starter. Skilled network
maintainer and relationship manager for large customer and vendor base. Particularly gifted in the arena of
troubleshooting, problem solving, and challenge resolution.
PROFESSIONAL EXPERIENCE
JPL Medical Solutions Decatur, Alabama
Accounts Manager/Trainer, March 2008 to October 2014
Managed multiple key accounts for wide range of products produced by five manufacturers. Trained
outside sales team. Met with both representatives and sales team of intermediary companies (ex: Medline)
and the decision makers for medical practices, from small General/Family Practice offices to large
specialist practices with multiple physicians. Acted as product educator for both the sales team and
customers, designed creative presentations and matched style of teaching/training and mentoring to the
unique needs of every group. Provided support for both the staff of intermediary companies and end users.
Built and maintained relationships with medical staff personnel and grew network of customers through
interpersonal skills and high-quality support. Designed strategic marketing initiatives. Handled all contract
negotiations. Was directly accountable for the increase of market share and achievement of sales targets.
Raised sales every year with documented increases of $175,000 in 2009, $250,000 in 2010, $68,000 in
2011, $224,000 in 2012, and $273,000 in 2013.
The Huntsville Times Huntsville, Alabama
Accounts Manager/Trainer/Supervisor, October 2006 to February 2008
Managed commercial and residential accounts in Athens and Decatur, Alabama, including direct delivery
to homes and business and rack routes. Direct responsibility for all customer service in a large region.
Trained and supervised 15-20 carriers under conditions of darkness, adverse weather, printing press
breakdowns, and other obstacles to smooth operations. Carriers were on 90-day contracts, so there was
constant turnover and ongoing training of a group that varied from mature adults to unreliable teenagers.
Newspaper was a 365 days/year business, and I had full accountability for results when a carrier failed to
show up for any reason, the paper still had to be delivered. Responsible for efforts to increase subscriptions.
McKee Foods dba Little Debbie Snacks Clayton, North Carolina
Accounts Manager, April 2005 to October 2006
Managed and serviced accounts in a large assigned territory. Each customer had unique needs based on
their location, traffic patterns, other products, the season/time of year, and other factors. Maintained
knowledge of individual customer needs to maximize product placement, sales, and profits. Kept detailed
records and sales reports for each customer to meet their needs in a personal, relationship-based manner.
Held direct accountability for actual sales and volume.
USA Today, The Gannett Company Morrisville, North Carolina
Senior District Manager/Trainer, June 2000 to March 2005
Managed major accounts, trained and supervised staff of carriers, and was the go-to problem solver for
USA Today and Sports Weekly within a ten-county territory. My region included the Research Triangle,
Raleigh, Durham, and Chapel Hill. My accounts included Duke University, RDU Airport, IBM, Motorola,
Nortel, and UNC Hospitals. Initiated and executed several successful programs to increase circulation and
sales, including readership programs at Duke University, UNC-Chapel Hill, Elon College, and NC Central
University. During my tenure, circulation increased dramatically and my team was increased from 13 to 22
carriers to service the higher volume of customers.
EDUCATION
University of North Carolina at Pembroke
Bachelor of Arts Degree. Major in Criminal Justice with minor in Sociology.
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