SURENDRA SINGH-IMMEDIATE JOINER

Mobile#:+91-882*******

Email ID: acggil@r.postjobfree.com

Current Location: Mumbai

Preferred Location: Open to relocate to any City

Career Aspirations-I am actively seeking for a long-term association with the Organization and would like to grow ahead in HRO Process. I would like to learn more and upgrade my skills in HRO Process. Extensive 10 years of work experience in Global HRO Process / Backend HR Operations Process / HR Shared Services / Employee Data Management-EDM / Hire to Retire-H2R / Successfactors / Employee Central / Employee E-Docket / Workday & Global Talent Acquisition (RPO)-APAC, Middle East, USA & India. Additionally, I have completed Certification Course in HRO from Infosys Limited. I am very passionate about diversity, equity, and inclusion-DEI. Bifurcation:-

Global HRO Experience-5.5+ Years

Global Talent Acquisition Experience-6+ Years

C O V E R L E T T E R

I, Surendra Singh, came with a total of 10 years of dedicated experience in Global HRO / Backend HR Operations / HR Shared Services HRSS (India, USA, UK) and Global Talent Acquisition (RPO)-APAC, Middle East, USA & India. I am a very proficient and self-made professional. I exhibit a proactive and self-driven approach, establishing and nurturing strong relationships with Employees, candidates and clients in APAC, Middle East, USA and India. I have extensive network with Global Business Leaders, providing valuable insights and expertise spans diversity sectors, having successfully served Direct Clients, Implementation Partners, MSP, and VMS.

GLOBAL HRO EXPOSURE-5.5+ Years

Global HRO / HR Operations / HR Shared Services (HRSS / HRIS)-Managed data reporting, HR Reporting and HR Analytics. Supported HR Operations Team as and when required and perform data analysis. Worked on Employee Data Management

(EDM) tools-Employee Central, ServeCentrle, SAP & Oracle for USA/UK employees. Provided HR analytics and reporting to track key HR metrics. Responding to queries through emails and phone calls of global employees. HR Lifecycle-Well versed with HR Practices, HR Process & Procedures, HR Transformation and HR Systems. Expertise Areas-Successfactors, Employee Central, Employee E-Docket, Workday, ESS (Employee Self Service). Coordination / HR Helpdesk (Email / Calls / Chat)-Coordinating in HR onboarding, Recruiting, Employee Relations, Employee Data Management, Employee Life Cycle Changes, leavers and exit process for USA, UK and India. Oversaw day to day HR Operations. Coordinate weekly, monthly and quarterly discussion with clients and internal heads. Directed escalations and provide high quality services globally.

Certification in HRO-Completed Certification Course in HRO from Infosys Limited in 2013. GLOBAL TALENT ACQUISITION EXPOSURE-6+ Years

Global Talent Acquisition (APAC, Middle East, USA & India)-Specializing in talent sourcing, screening, recruiting and extensive exposure in ATS, various job portals and social media platforms to get the relevant and best resources. Visa’s-Experience working on Standard Work Visa, Green Visa, Golden visa, Employment Pass (E-Pass), Skill Pass (S-Pass), Malaysian, Singaporean, H1B, GC, USC, EAD, TN.

ATS(MSP/VMS)-X0PA Ai, Ciepal, Kenexa BrassRing, Sniper, Talent Recruit, Bullhorn, STC, CATS, Crelate, TTS, Magnit, Zoho. Clients Handled-TASC, Hitachi Vantara, SoftwareOne, CBRE, Wipro, Morgan Stanley, IBX, Takeoff Technologies, Innova Solutions, Shell O&G, United Health Group, WellSky HealthCare, Signant HealthCare, Simplify Healthcare, Healthfirst, Barclays, American Express, Toyota Tsusho Systems, Bosch, Dobbs Defense Solutions-State/Federal Client, British Telecom/BT Group. S K I L L S E T

Global HRO

USA, UK, India & APAC

Successfactors

Employee Central

Employee D Management

Employee Inquiries

Email, Calls, Chat

HR Data Management

HR Shared Services

End to End Recruitment

Middle East, APAC, USA

Sourcing & Screening

Diversity & Inclusion-DEI

Stakeholder Management

Candidate Management

ATS, VMS, MSP

Hiring Cost

P R O F I L E S UMMARY

• A competent self-made Global Talent Acquisition-APAC, Middle East, USA & India and Global HRO / HR Operations / HR Shared Services / HR Service Delivery and professional with extensive 10 years of work experience.

• Global HRO / HR Operations / HR Shared Services-Managed data reporting, HR Reporting and HR Analytics. Supported HR Operations Team as and when required and perform data analysis. Worked extensively on Successfactors and Employee Central. Responsible for HR system implementation from Oracle platform to SAP. Worked on Employee Data Management (EDM) tools. Collaborating with HR Centers of Excellence (COE) to deliver high quality services to global employees. Provided HR analytics and reporting to track key HR metrics.

• Excellent relationship with Global Business Leaders in Middle East, APAC, USA and India.

• Served Direct Clients, Implementation Partners, MSP and VMS.

• Talent Mapping, Sourced & Hired for various mid-level and senior level IT roles. Industry Coverage- IT, Healthcare, Telecom, BFSI/Banking, Oil & Gas, Automotive, Engineering, etc.

• Well versed in social network recruiting, researching, and job portals-LinkedIn Recruiter, Monster, Dice, Career Builder, Job Diva, Zip Recruiter, Indeed USA, Ladders and Naukri.

• Managed complete end to end recruitment life cycle which involves sourcing, screening, qualifying, submitting, interviewing, warm up/follow up calls, offer roll out and onboarding.

• Maintaining database of my own potential candidates and on application tracking system(ATS- Kenexa BrassRing, Sniper, Talent Recruit, Bullhorn, Jobvite, STC, CATS, Crelate, TTS, Magnit.

• ATS-Manage and administer the applicant tracking system (ATS) to ensure smooth and efficient recruitment processes, including job posting, candidate screening, and interview scheduling. Generate detailed reports and analytics from the ATS, providing key insights and metrics on recruitment activities, such as time-to-fill, source effectiveness, and candidate quality, to support data driven decision-making. Evaluate recorded calls for accuracy, completeness, and compliance with company policies, procedures, and regulatory requirements.

• USD Pay Rate and Salary Negotiations and driving closures of multiple positions.

• Stakeholder Management-(VP/MD/SGM/HRBP/Hiring Managers) across various geographies.

• Ability to manage multiple tasks while remaining proactive and flexible and to deal effectively with all levels of staff and management.

• Open to learn about new technologies and tools.

• Very familiar with MS Office 365, SAP, Oracle application and tools. P R E V I O U S WORK E X P E R I E N C E

Employer 1:

1st June’23-13th Dec’23 KGTiger Corporation-RPO (Company with approximately 150+ employees) Department-Global HRO & US IT Recruitment-Global Talent Acquisition Work Location-Central Mumbai

Key Result Areas:

• Acquired 4 to 5 Clients Independently for USA regions.

• Global HRO-Managed HR operations including compliance, employee data management (EDM), and HR technology systems, HR data administration. Handled HR process improvement initiatives, resulting in reduction in employee inquiries and increase in efficiency. Handling the entire PIP Process from day one, providing regular feedback and assessment on a weekly basis, involving with the HR on the expected goals and achievements. Well versed with HRMS tools.

• Global Talent Acquisition-End to end recruitment, Screening, Sourcing, Talent Mapping, Researching, Maintaining Candidate’s Pipeline and Talent Supply. Sourcing from different job boards and well versed in Social Network Recruiting, LinkedIn Recruiter, Dice, Job Diva, Monster USA, Career Builder. Managing the complete recruitment cycle right from identifying the right candidate till on-boarding.

• Visa’s-Experience working on H1B, GC, USC, EAD, TN.

• Work Type-Worked extensively on C2C, W2 requirements and responsible for Contract Staffing and Permanent Staffing.

• Client Relations/Client Management/Stakeholder Management-Interacting with all the Clients frequently on candidate’s submissions, regular feedbacks, pay rate negotiation, hires, existing requirements, new requirements, priority requirements, on- hold requirements. Submitting profiles and asking for the feedback on Clients portal (MSP/VMS) and ensure that the same data is uploaded in our internal portal.

• Reports-Preparation of weekly and monthly reports.

• ATS-Crelate, TTS, Magnit(MSP).

Employer 2:

1st Feb’21-25th Feb’22 Nitor Infotech (CMM Level 3 IT Software Company with 500+ employees) Department-Global HRO & Global Talent Acquisition-India Hiring, US IT Recruitment Work Location-Central Mumbai

Key Result Areas:

• Acquired 8 to 10 Clients independently for India and USA regions. I was supporting 20%-30% India Talent Acquisition Team alongwith USA Talent Acquisition Team. I use to login 2-3 hours prior to the shift timings to support the India Team.

• Global HRO / HR Operations / HR Shared Services (HRSS / HRIS)-Responsible for HR data implementation in SAP Successfactors. Managed employee services to global employee data management EDM, reporting analysis, HR Data Migration. Well versed with HRMS tools.

• Global Talent Acquisition-End to end recruitment, Screening, Sourcing, Talent Mapping, Researching, Maintaining Candidate’s Pipeline and Talent Supply. Sourcing from different job boards and well versed in Social Network Recruiting, LinkedIn Recruiter, Dice, Indeed USA, Monster USA. Managing the complete recruitment cycle right from identifying the right candidate till on- boarding.

• Visa’s-Experience working on H1B, GC, USC, EAD, TN.

• Work Type-Worked extensively on C2C requirements and responsible for Contract Staffing and Permanent Staffing.

• Client Relations/Client Management/Stakeholder Management-Interacting with all the Clients frequently on candidate’s submissions, regular feedbacks, pay rate negotiation, hires, existing requirements, new requirements, priority requirements, on- hold requirements. Submitting profiles and asking for the feedback on Clients portal(MSP/VMS) and ensure that the same data is uploaded in our internal portal.

• Coordination-Partner with Project Managers, Product Managers, VP’s and Directors to understand the skills and background required for each role and provide expert advice and coaching to Project Managers throughout the recruitment process.

• Reports-Preparation of weekly and monthly reports.

• ATS-RMS.

Employer 3:

2nd May’17-2nd June’20 WhiteCrow Research-RPO (Company with 500+ employees) Department-Global Talent Acquisition-Middle East, APAC & US IT Recruitment Work Location-Central Mumbai

Key Result Areas:

• Acquired more than 12+ Clients independently for Middle East, APAC and USA regions during 3+ years of my tenure.

• Global Talent Acquisition-End to end recruitment, Screening, Sourcing, Talent Mapping, Researching, Maintaining Candidate’s Pipeline and Talent Supply. Sourcing from different job boards and well versed in Social Network Recruiting, LinkedIn Recruiter, Dice, Ladders, Career Builder. Managing the complete recruitment cycle right from identifying the right candidate till on-boarding.

• Visa’s-Experience working on Standard Work Visa, Green Visa, Golden visa, Employment Pass (EP), S-Pass, Malaysian, Singaporean, H1B, GC, USC, EAD, TN.

• Work Type-Worked extensively on C2C, W2 requirements and responsible for Contract Staffing and Permanent Staffing.

• Client Relations/Client Management/Stakeholder Management-Interacting with all the Clients frequently on candidate’s submissions, regular feedbacks, pay rate negotiation, hires, existing requirements, new requirements, priority requirements, on- hold requirements. Submitting profiles and asking for the feedback on Clients portal(MSP/VMS) and ensure that the same data is uploaded in our internal portal.

• Coordination-Partner with Hiring Managers to understand the skills and background required for each role and provide expert advice and coaching to Hiring Managers throughout the recruitment process.

• Reports-Preparation of weekly, monthly and annual reports.

• ATS-STC, Kenexa Brassring, Taleo, Hiretual.

Employer 4:

23rd May’16-23rd April’17 ManpowerGroup-RPO (MNC Company with 10,000+ employees) Department-Global Talent Acquisition-APAC & US IT Recruitment Work Location-Central Mumbai

Key Result Areas:

• Acquired more than 4 to 5 Clients independently for APAC and USA regions.

• Global Talent Acquisition-End to end recruitment, Screening, Sourcing, Talent Mapping, Researching, Maintaining Candidate’s Pipeline and Talent Supply. Sourcing from different job boards and well versed in Social Network Recruiting, LinkedIn Recruiter, Naukri, Monster, Dice, Career Builder. Responsible for the Contract Staffing and Permanent Staffing.

• Visa’s-Experience working on H1B, GC, USC, EAD, TN.

• Work Type-Worked extensively on C2C, W2 requirements and responsible for Contract Staffing and Permanent Staffing.

• Client Relations/Client Management/Stakeholder Management-Collaborating closely with Clients to understand their manpower needs and propose suitable hiring solutions. Deliver assignment within timeliness outlined by the Clients. Building a continuous rapport with all the Clients for a long-term association.

• Coordination-Partner with Hiring Managers to understand the skills and background required for each role and provide expert advice and coaching to Hiring Managers throughout the recruitment process.

• Reports-Preparation of weekly and monthly reports.

• ATS-Talent Recruit, Bullhorn.

Employer 5:

4th Jan’14-22nd May’16 Owner, Restaurant Business, Kolkata Key Result Areas:

• Managing Administration, documents and records

• Monitor hotel expenses and costs

• Welcoming visitors and solving their problems

• Answering telephone calls promptly

• Maintaining the reception area

• Answer questions and address complaints effectively Employer 6:

24th June’10-3rd Jan’14 Infosys Limited (MNC IT Software Company with 10,000+ employees) Department-Global HRO / HR Operations / HR Service Delivery for USA, UK, APAC, & India Work Location-Bengaluru

Key Result Areas:

• Global HRO / HR Operations / HR Shared Services (HRSS / HRIS)-Worked with InfyHR Team for HR Operations / HR Shared Services (HRSS) / HR Service Delivery.

• Employee Central / ServeCentrle-Responsible for the ServeCentrle Portal where the queries flow from worldwide Infosys Employees through “Connect Infy+”, the employee communication portal.

• HR Helpdesk (Email / Calls / Chat)-Managed employee queries through emails, chat and phone calls. Collaborated in HR onboarding, Recruiting, Employee Relations, Employee Data Management, Employee Life Cycle Changes, leavers and exit process for USA, UK, APAC, India. Oversaw day to day HR Operations. Coordinate weekly, monthly and quarterly discussion with clients and internal heads. Directed escalations and provide high quality services globally. Responding to Infosys employees queries through emails and phone calls.

• Managed HR Data Reporting, HR Data Migration, Employee Data Management (EDM) in SAP Sucessfactors for USA and UK employees.

• Employee Confirmation Process-Receiving the feedback from the manager and sending to the backend team for updating the Confirmation status. Generating Confirmation Letter and sending to the employees in soft form.

• Appraisal-Taking care of the Appraisal data from period to period for Global Infosys Limited Employees and keeping a track of the Grading System. Preparing reports of the Appraisal Cycle and sending reminder emails to Appraisees, Appraisers and Reviewers regarding the sign-offs of the appraisal cycle. Coordinating Performance Appraisal process and helping to ensure appraisals are submitted and in a timely manner. Ensure objective administration of the performance appraisal process and accuracy in feedback collation.

• Immigration-Worked on AIMS application. Handled H1B US VISA documentation and follow-ups. Assisting employees in filling online visa application form for US H1B VISA. Updating employees with their documentation and VISA status, attending phone calls and email queries.

ACADEMIC D E T A I L S

• Completed Certification Course in HRO, 2013, Infosys Limited, Bengaluru, India.

• Completed MBA-Human Resource Management, 2014, ISBM&A, Bengaluru, India.

• Completed Bachelor of Arts, Rourkela, India, 2009

• Completed Class 12th, NIOS, India, 2005.

• Completed Class 10th, South Eastern Railway Mixed Higher Secondary School (English Medium-ICSE Board), India, 2003. P E R S O N AL D E T A I L S

Languages Known: English, Hindi, Bengali and Marathi Marital Status: Married

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