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Customer Service Human Resources

Location:
Hattiesburg, MS
Posted:
October 21, 2014

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Resume:

Sheldon Gold

*** ****** ******

Greenwood, SC ***49

Cell: 864-***-****

acggda@r.postjobfree.com

SUMMARY

Outstanding analytical and problem solving capabilities. Tireless work ethic. Committed to project

completion. Strong organizational capabilities. Work well under pressure during fast paced and stressful

situations. Self-motivated, individual with exceptional leadership, organizational and supervisory skills,

encompassing key values of integrity, honesty, appreciation, teamwork, growth and results-orientation

with an eye toward continuous improvement. Take pride in ability to motivate, energize and lead to

successful outcomes. Genuine team player; committed to organizational success. Skilled at maintaining

positive customer relationships while working to resolve problems. Effective communicator, both oral and

written.

CAREER PATH

Caterpillar Inc. Newberry, SC 1/2013 to 5/2014

SECTION MANAGER - OPERATIONS

• Monitors and improves shop floor safety, aggressively eliminates unsafe processes.

• Ensure that Safety and Environmental compliance was adhered to, by working with EHS

personnel regularly to communicate Safety and Environmental information and addressing any

issues that may arise properly and efficiently, as to avoid repeat infractions or potentially

dangerous situations.

• Utilize 5S methodology to maximize efficiency and effectiveness within the workplace.

• Trained in 6-Sigma methodology (Green Belt).

• Managed 20 - 25 employees daily.

• Assisted with the developing and implementing of Human Resources policies.

• Communicated Human Resources policies, as well as all other pertinent information daily, via

meetings, electronic mail, postings on communications boards, newsletters and presentations.

• Directly interacted with employees daily, in order to foster an atmosphere of them being able to

approach me with/about anything. Built trust and ensured strict confidentiality involving all

personnel matters.

• Monitored and maintained employee attendance, performance and disciplinary records.

Determine and execute disciplinary action. Worked with HR Manager in certain cases to decide

On disciplinary action.

• Performed employee performance evaluations every six months.

• Implemented the EOS (Employee Opinion Survey) and facilitated the employees’ meeting/

planning process to generate action plans to address employee concerns and ideas. Supported

employees’ ideas and concerns through taking immediate corrective actions.

• Worked directly with Human Resources Manager to ensure employee records reflected current

information related to attendance, performance and disciplinary actions.

• Ensure that the organization employs the right balance of staff in terms of skills and experience.

Schedule and prioritize constrained resources, and adjust staffing to meet flow and customer

requirements.

• Develop job descriptions and person specifications.

• Prepare job adverts/postings, review applicants’ applications, conducted interviews, shortlisting

and selected candidates for jobs.

• Assures fixtures, tooling and processes are followed to meet production schedules.

• Work daily in conjunction with Scheduling/Supply Chain personnel to determine and ensure

proper priorities and job sequence.

• Work daily with Logistics department to ensure that the proper parts are available line-side for

consumption as needed.

• Order processing and data entry throughout the assembly cycle.

• Procures and distributes production material to meet schedules.

• Increase production efficiency through continuous improvement and waste elimination.

• Ensures preventive maintenance is performed according to schedule.

• Evaluates, assess, identifies and leads the deployment of workforce training.

• Prepare, schedule, and deliver presentations.

Caterpillar Inc. Newberry, SC 2010 to 2013

QUALITY ENGINEER

• Implemented quality assurance procedures.

• Assist with the development, maintenance and audits of the facility for ISO 9001:2008 Quality

Management System.

• Created a Culture Of Quality by implementing the Stop To Fix process 100% across all production

bays and assembly lines (Sept. 2011 - Present).

• Supervise Specialists, Team Leads, IQA personnel (CAT inspectors & 3rd party).

• Maintain & publish defect reports that are recorded and reported at all levels, from suppliers, the

facility and other Caterpillar facilities

• Conduct Root Cause/Corrective Action analysis and ensure follow-up and completion of defect

resolution.

• Conduct classroom and on the job training for employees facility-wide for Quality Processes.

Caterpillar Inc. Newberry, SC 2008 to 2010

QUALIY SPECIALIST

• Facilitate the effective implementation of ISO 9001:2008 and ISO 14001.

• Facilitate Management Review and Quality Meetings.

• Facilitate the effective implementation and daily operation of QSI.

• Supplier Quality, Internal Quality and on the Dealer Liaison side of Quality.

• Create, validate and implement procedures, documents, process control diagrams and work

instructions.

• Verify and validate production processes.

• Conduct classroom and on the job training for employees facility-wide for Quality Processes.

• Schedule, create and deliver presentations.

• Identification, documentation and improvements in quality through the utilization of Cost of Poor

Quality, 8D’s.

Caterpillar Inc. Newberry, SC 2007 to 2008

ASSEMBLER/MATERIAL HANDLER

• Assembled product daily while meeting Velocity, Quality and Safety objectives.

• Experience with Base Preparation, landing engines, coupling, radiator installation, control panel

installation, torque, and some electrical/wiring.

CSX Railroad, Greenwood, SC 2007

RAILROAD CONDUCTOR

• Ensured that trains were compliant with transportation rules and regulations.

• Communicated regularly with dispatch to ensure proper, safe progress of trains.

• Responsible for the safe transportation of Hazardous and Non-Hazardous material.

• Built train consists for transportation.

Lowe’s Home Improvement, Greenwood, SC 1999-2007

ASSISTANT STORE MGR., DEPARTMENT MGR., SALES SPECIALIST

• Responsible for the overall performance of the store and assigned departments, with an

emphasis on superior customer service.

• Monitor and maintain daily, weekly, monthly sales and merchandising.

• Managed payroll hours and controllable expenses to ensure maximum productivity for over 100

employees.

• Ensured that employees were trained and knowledgeable about company policies and

procedures.

• Implemented corrective action / disciplinary policy to ensure adherence to company policies and

procedures.

• As a Sales Specialist, I specialized in being knowledgeable about, and selling major appliances

as well as small household appliances.

COMPUTERS

Windows, Word, Excel, Powerpoint, Epix, SAP(Systems Application and Products)

AWARDS

Caterpillar Inc. - Received the Going “Above & Beyond” Award given by my supervisor:

Awarded for going above and beyond the expected performance level. Willing to take on additional

tasks/duties for the betterment of the department, facility, and the company.

Caterpillar Inc. - Received the “Building Trust” Award, given by the Leadership Team (Senior Management

Team, including Plant Manager) for outstanding performance:

Outstanding performance in job role and fostering interdepartmental trust via exemplifying honesty, good

judgment, consistency, and having a good, positive attitude and work ethic.

EDUCATION AND TRAINING

Francis Marion University, Florence, SC

Bachelor's Of Science in Sociology - Minor in Political Science



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