Customer Service Sales
Resume:
Sandra Lopez Bobé
Dorado, PR 00646
Cell: 787-***-****
********@*******.***
Career Snapshot
Answered telephone, electronic inquiries and forwarded telephone calls and messages to appropriate person
Compiled data, statistics and supplementary information to maintain research activities
Expert in customer care/communications, problem solving, relationship building and user training and support.
Awards
ESAT (Online Customer Satisfaction Survey) Monthly Winner 3 times
Customer Service Ambassador (2009)
‘’Million Dollar Top Sales" (2009)
Computer Skills:
Office Suites
MLS
Twitter, Facebook, Craigslist and more...
Education:
Over 2 Years of University and College work in Business Degree – current
Over 10 years of experience in customer service, sales and administrative areas; developing both hard and soft skills while on task.Administrative Assistant
Experienced professional with excellent analytical, organizational skills and bilingual skills.
Over 2 years of secretarial and clerical experience in fast paced environments
Fully Bilingual
Typing, formatting, proofreading, and editing official documents
Hands-on experience in routing and distributing incoming manual mail and email.
Proven ability to make use of computers for spreadsheet, word processing, database management, and additional applications
Arranging appointments
Using office equipment, including computers, fax machines and photocopiers
Digitizing Documents
Managing schedules and calendars
Updating and maintaining office files, record, correspondence, and database systems
Thorough understanding to complete forms in keeping with company procedures
Professional ExperienceSecretary of the senate's Office, capitolio, pr.
Administrative Assistant, Present Time
Provided telephone and face-to-face customer service/support within high-volume call reception. Managed the responsibilities of clerical worker including record keeping, filing, staffing service counters and other administrative tasks.
VININGS AT WESTWOOD,ORLANDO FL.
Leasing Agent, 2010 to 2011
Assist potencial new residents by offering tours of units. Process rental application, background check and leasing agreements. Perform daily walkthrough on models, keys and welcome packets for new residents. Create marketing comparison reports, weekly resident activities and other tasks related to the position.
westgate Resorts- Orlando, FlIn-House Sales/Customer Service Representative, 2003 to 2010
Identifying and maximizing revenue from existing customer accounts. Maintaining high levels of product and customer knowledge and participating in training programs as appropriate. Submitting detailed proposals and quotations to customers. Providing regular and accurate sales forecast updates to Senior Managers. Preparing and delivering sales presentations. Identifying, contacting and qualifying leads. Monitoring competition and analyzing competitor activities.
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