Lisa A. Hartmann
*** ******** ***** / ** *** ***
Poth, Texas
Objective: To obtain a position where I can utilize my experience in an office environment, my ability to
adapt and learn quickly, and my ability to work well with others.
Core Strengths:
Customer Service Expert Flexible Schedule
Strong Communication Skills Great at Multi-tasking
Organized Adaptive Team Player
Cash Handling Accuracy Medical Terminology
Experience
Brooke Army Medical Center – Business Office San Antonio, Texas 78234
Insurance Claims Technician 01-02-2001 to 08-20-2012
Maintained patient accounts by obtaining, recording and updating personal and financial
information in computer system
Entered patient demographics into computer
Insured that insurance verification was completed
Furnished copies of medical documentation as needed, ensuring HIPPA guidelines were
enforced
* Maintained confidentiality of patient and proprietary information
* Communicated with insurance companies and other departments regarding claim status
* Verified payments received were paid at correct benefit level.
* Copied and mailed documentation that was needed to support appeal of
* denied claims
* Reviewed billing documents for accuracy making corrections as needed
* Filed closed claims
* Trained new employees within the denial department.
* Created monthly spreadsheet in Excel
* Knowledge of medical terminology, physiology and anatomy
Brooke Army Medical Center - Clinical Operations San Antonio, Texas 78234
Medical Clerk – Appointment Scheduler 09-11-1997 to 12-30-2000
* Processed incoming calls via multi-lined phone.
* Received incoming mail and routed to proper recipients
* Screened patients for eligibility and updated the CHCS computer system.
* Contacted patients to request information so that appointments could be scheduled
* Updated patient demographics and insurance information into computer
* Instructed patients on preparation requirements for appointments
* Provided documentation to patients regarding pending appointments
Brooke Army medical Center – Third Party Billing Office San Antonio, Texas 78234
Medical Records Technician 05-02-1995 to 09-10-1997
Compiled, verified, typed and filed medical records
Reviewed medical records for completeness
* Assembled records into standard order and filed records in designated areas according to
applicable alphabetic and numeric filing system
* Operated computer to enter and retrieve data
* Typed correspondence and reports
Interviewed patients concerning insurance coverage.
Explained and marketed the Third Party Collection Program.
Reviewed billing documents for completeness and accuracy making changes as needed
Investigated and resolved discrepancies or conflicting information in the admission or inpatient
record.
Abstracted information from hospital medical records and annotated ICD-9 and CPT codes as
necessary.
Utilized knowledge of medical terminology, anatomy and physiology.
Brooke Army Medical Center - Dermatology Service San Antonio, Texas 78234
Receptionist/Typist 08-01-1988 to 05-01-1995
Greeted patients and visitors for front desk of clinic
Answered questions using knowledge of the overall organization structure and function of the
clinic
Screened patients to determine emergency from routine-type management.
Verified eligibility for treatment.
Optimized patient’s satisfaction, provider time and treatment room utilization by scheduling
appointments appropriately
Kept records of patients and initiated all paperwork.
Insured patient appointments stayed on schedule by notifying providers of patient arrivals
Performed typing and clerical support to 18 physicians
Scheduled all follow up appointments in computer
* Compiled clinic statistics for end of month workload reports
Educational Background
Floresville High School – Floresville, Texas, US
GED, Required Basics and Business Related