Customer Service Sales
Resume:
JEFFREY L. O'DAY
Houston, Texas 77095
***************@*****.***
OBJECTIVE
Quality Assurance Technician or Graphic Designer
SUMMARY
Accomplished Quality Assurance Technician with over four-years experience.
Proven abilities in stocking, order-picking, shipping, receiving,
expediting, training and inventory control. Skilled in safe forklift
driving and warehouse operations. Also a technically knowledgeable Graphic
Designer with demonstrated success creating logos, advertisements,
packaging, promotional items, annual reports and technical drawings. Known
for being energetic, hard working, self-motivated, organized and punctual.
PROFESSIONAL EXPERIENCE
JNC GRAPHICS - Houston, Texas 2010 - Present
Manager/Owner
. Managed all operations of the business including sales, accounting and
customer service
. Designed logos and ad layouts and oversaw package and book cover designs.
Also created annual reports and promotional materials, which helped
customers increase their sales.
FMC TECHNOLOGIES - Houston, Texas 2006 - 2010
Lead Quality Technician
Led a four-man team in a quality-controlled environment by providing proper
documentation for assembly of FMC products and customer review.
. Verified that work orders were entered in quality monitoring program,
ensuring accuracy and timeliness.
. Created test and assembly instructions so that workers could accurately
assemble products
. Provided customer representatives information on work orders,
documentation and parts, ensuring customer satisfaction
. Initiated the process for solving quality problems as they arose,
including part damage, loss or serialization or documentation errors
EAST JORDAN IRON WORKS - Houston, Texas 2005 - 2006
Lead Material Handler, Forklift operator
. Loaded and unloaded trucks using a forklift, picked orders and stocked
manufactured steel parts, ensuring continuous safety and accuracy
. Trained employees in order picking, stocking, packing and customer
service, resulting in increased profitability for the company and
increased customer satisfaction
JNC GRAPHICS - Houston, Texas 1999 - 2005
Manager/Owner
. Managed all operations of the business including sales, accounting and
customer service
. Designed logos and ad layouts and oversaw package and book cover designs.
Also created annual reports and promotional materials, which helped
customers increase their sales.
EDUCATION
Associate Degree of Applied Science - Art Institute of Houston - Houston,
Texas
TECHNICAL SKILLS
Adobe Creative Suite Products
Casmate
Quark Express
SAP
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