Karen Boone, SPHR

**** ******** ***. *. *******, WA 98118 . 206-***-**** .

acgfvx@r.postjobfree.com . www.linkedin.com/in/karenboone

SENIOR HUMAN RESOURCES PROFESSIONAL

An accomplished, strategic, and energetic leader with extensive generalist

experience in human resources management. Meets exceptional standards and

engages teams in the solution process by utilizing progressive "best

practices". Creates a working environment that takes an action-oriented

approach to issue identification and resolution. Dynamic human resources

tactician coupled with highly effective communication skills, professional

demeanor, and a flexible management style.

KEY EXPERTISE

Talent Management Professional Development OD Facilitation

Change Leadership Recruitment Strategies Leadership Development

Employee Relations Employee Motivation Compensation Design

Employee Survey Action Planning Learning and Education Policy Design & Implementation

PROFESSIONAL EXPERIENCE AND ACCOMPLISHMENTS

Amazon.com Seattle, WA (contract with Experis)

2013 - 2014

Sr. Human Resources Business Partner

Partnered with senior leaders and managers to provide strategic human

resources expertise and direction for 500+ global employees on diverse

technology and business teams.

. Designed and led training on Career Development Discussions, Leadership

Styles, Onboarding, and Leadership Principles.

. Led the development and implementation of three major job leveling guides

which provided more clarity and consistency for hiring, promotions and

performance management.

. Co-led the Sciences at Amazon project to help define the different

applied science roles and the specific requirements for hiring and

promotion.

. Partnered with leaders on performance management, employee relations,

compensation, and succession planning.

. Provided direction and leadership on the development of the People Goals

focused on engagement and retention of key talent.

Merrill Gardens Seattle, WA (75% of company acquired - position eliminated)

2012 - 2013

Director of Human Resources

Successfully partnered with the senior and executive leadership teams to

provide strategic human resources expertise and direction for 3,000

employees in 9 states for assisted living and independent living senior

communities. Managed team of 5 and led all aspects of human resources,

including employee engagement, employee relations, legal/EEOC claims

management, coaching, workers' compensation and safety, and benefits.

. Effectively defended EEOC complaints, wage and hour claims, and employee

lawsuits enabling the company to save hundreds of thousands of dollars.

Brought down the average number of claims from 13 to 5 by proactively

managing and investigating employee concerns.

. Successfully led the selection of new benefits broker and partnered to

negotiate administrative rates with medical insurance provider saving

over $1m over a 3 year contract.

. Designed and implemented strategic competency programs and integrated

these into all aspects of the talent development cycle including

recruiting strategies, performance management, learning, and succession

planning. Presented competency strategy at the national Garden Court

meeting receiving very positive input on the effectiveness of the

program.

. Partnered with the HR team to develop the human resource training for all

new General Managers significantly enhancing the onboarding process and

decreased the learning time.

. Nominated 4 times for the MG CARES Award for outstanding innovation,

process improvement, and customer service to the communities and the

Seattle office.

Karen Boone, SPHR Page 2

PHARMACY ONESOURCE Bellevue, WA (Acquired by Wolters Kluwer - position

relocated to WI) 2010 - 2011

Director of Human Resources

Successfully partnered with the executive leadership team to provide

strategic management and human resource expertise. Managed and led team of

human resource professionals and administrative staff in both Washington

and Wisconsin which focused on talent development, employee engagement,

employee relations, leadership development, and benefits/payroll for medium-

sized software development company.

. Successfully led the overall strategic communication, change management,

and systems integration plan through the company's acquisition and

integration process including the change in payroll, benefits,

recruiting, and other human resource policies, applications and systems.

. Designed, developed and facilitated executive and leadership off-sites

and training which focused on conflict management, management coaching,

employee engagement, delegation and other related topics which improved

overall performance.

. Presented "Predicting Success" at the 2011 Annual Conference of the

American College of Apothecaries and received exceptionally high ratings

for presentation style and training materials.

HR Consultant 2008 - 2010

. IT Workforce Consultant at Puget Sound Energy

Partnered directly with the CIO and the IT Leadership team to develop

organizational design strategies, goal and vision development, and

communication and change management plans in a very high growth, fast-

paced environment with over 250+ technical staff.

o Led redesign and reorganization efforts increasing overall

effectiveness and provided key resources to strategic development

areas.

o Spearheaded six IT Customer Survey project teams supporting the IT

organization's efforts to respond effectively to the needs of the

company. Recognized with STAR award for leadership skills.

o Strategically recruited executive and difficult-to-find technical

talent improving the IT organization's ability to respond more

rapidly to both internal and external customers. Led the

recruiting efforts increasing the IT staff by 20% in less than one

year.

o Designed, developed and led leadership and team off-sites and

training which focused on organizational design, interpersonal

skills, feedback, delegation and other leadership related topics.

. HR Consultant at The Bill & Melinda Gates Foundation

As part of the HR Leadership Team, led strategic initiatives for the

Operations Teams (Executive, IT, Communications, Legal, HR, Finance,

Security, & Facilities) comprised of over 400 employees.

o Partnered with executives and managers on workforce planning,

organizational design, and employee survey action plans.

o Facilitated manager trainings on performance management,

compensation processes, and conflict management.

o Led merit, compensation and performance management process which

increased consistency and fairness.

Expedia, Inc. Bellevue, WA 2007 - 2008

Sr. Human Resource Business Partner

Led human resource strategies for 7 executive business leaders with 400

global employees through best practices related to employee relations,

talent development, organizational development, change management,

leadership strategies, compensation planning, talent retention, succession

planning, and performance management. Supported Marketing, Technology,

Airline Negotiations, Analytics and Project Management teams.

. Created on-line media sales compensation and incentive plan which

motivated and drove overall revenue growth.

. Awarded highest honor amongst global HR staff for the development and

implementation of employee survey action plans.

. Implemented performance calibration process that ensured a higher level

of consistency and fairness.

. Created and implemented tourism internship program to attract top

candidates from leading travel university program.

. Conducted training on goal setting, performance management and coaching

which improved manager skills and improved the overall employee

experience.

Karen Boone, SPHR Page 3

PricewaterhouseCoopers LLP Seattle, WA 1997 - 2007

Office Human Resource Leader / Tax HR Site Leader

Active member of the executive leadership team consisting of 24 partners

whose mission was business development and improving staff utilization

while maintaining morale and increasing retention. Successfully managed a

team of six HR professionals and other administrative staff for an office

of 325 people.

. Led continuous improvement efforts by analyzing human capital metrics and

developing appropriate action plans.

. Conducted staff training on topics ranging from interviewing, annual

compensation/incentive awards, providing effective feedback, how to be an

effective coach and other related topics.

. Co-led the design and implementation of the national annual review

process for the Tax practice improving consistency and communication.

. Developed alternative reward and recognition programs, which improved

morale and retention.

. Increased utilization by 10,000 hours over a three-year period through

creative staff deployment.

. Led the Tax compensation and incentive compensation process for the

region significantly improving efficiency.

. Successfully led large and complex office relocation minimizing the

impact on the employees and saving the organization money.

Stream International, Inc. (formerly R.R. Donnelley & Sons) Preston, WA

1993 - 1997

Human Resource Manager

Directed all human resource activities for three software manufacturing and

sales divisions encompassing 160+ employees. This included: training and

development, recruiting and selection, affirmative action/EEO, benefits

administration, employee relations, compensation, career development,

policies and procedures, safety compliance and workers' compensation.

. Built employee base from 5 employees to 135 in less than three years.

. Developed and implemented training sessions, such as: Train-the-Trainer,

Sexual Harassment in the Workplace, Team Training, ISO 9002 and numerous

safety topics.

EDUCATION

Masters of Science in Organizational Behavior, University of Hartford,

Hartford, CT

Bachelor of Science in Business Administration and Psychology, Lewis &

Clark College, Portland, OR

CERTIFICATION

. Senior Professional in Human Resources (SPHR)

. Coaching Clinics, Certified Instructor through Interactive Associates

. WORKING and Frontline Leadership, Certified Instructor through Zenger

Miller

. DDI Certified Instructor

. Certified Employee Benefits Specialist (International Society of

Certified Employee Benefit Specialists) - Passed 6 out of 8

.

ASSOCIATIONS

. Society for Human Resource Management (SHRM)

. American Society for Training & Development (ASTD)

VOLUNTEER AND COMMUNITY SERVICE

. Board Member, Lakeridge Swim Club 2010 - 2013

. St. Joseph School Auction Board 2000 - 2010

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