Customer Service Manager
Resume:
T iffany Silva
Bellevue, NE 68123
Phone: 402-***-****
acgfuy@r.postjobfree.com
O bjective
Find a permanent job utilizing my bachelor’s degree in a management position.
A lso, to obtain employment in an advancing company in a challenging role, working
a longside a great team.
Skills
Exceptional communication skills.
Active learning and listening skills.
Works well in a group or individually.
Good problem solving/troubleshooting ability.
Education
Iowa Western Community College
Council Bluffs, Iowa
January 2009 –December 14 2012
Bellevue University
Bellevue, Nebraska
February 2013- May 31st 2014
• Majoring in Marketing Management.
o G rade point average: 3.9
Employment H istory
Customer Service/Office M anager
04/2013-10/2014 Select Vehicle Marketing Omaha, NE
Responsibilities:
• Data Ent ry
• Answering phone
• Credit Card verification and charge backs
• Handle Customer Complaints
• Scheduling for employees
• Social Media updates and SEO for company
• Pay Per Clicks (Ad words)
• Payroll
Appointment Setter
07/2012- 07/2013 M idwest Exte riors Omaha, N E
Responsibilities:
• Cold calling
• Running home show events
• P roviding Customer Service with inbound calls
• Scheduling of appointments with customers and reps.
Customer Service Manager
05/2011 - 06/2012 Motorscentral Omaha, NE
Responsibilities:
• Data entry
• Worked in a team environment.
• Accounts payable and Accounts receivable.
• Maintained Customer files.
• Monitored and fought chargeback’s with credit card companies.
• Answered phones.
I n te rviewer
12/2010 - 08/2011 Professional Research Consultants Omaha, NE
Responsibilities:
• Phone interviewer.
• Worked in a team environment.
• Logged call production for shift.
• D id customer service for HCAP customer service surveys.
• Ensured the cleanliness of work area.
Service Customer Representative
08/2009-08/2010 Timberline Total Solutions Omaha, NE
Responsibilities:
• Established and grew an active customer base.
• Provided excellent customer service.
• Organized customer accounts.
• Communicated with prospects through e-mail, and telephone.
• Followed- up with previous customers.
• Worked in a team environment.
References
Select Vehicle Business
Ker i Henderson
M arketing/Timberline reference
Bellevue, NE 68123
( known for 6
years)
Select Vehicle Business
Jay H a r ner
M arketing reference
Omaha, NE 68112
( known for 2
years)
Business
F rank Romero
Omaha, NE 68144 Select Vehicle reference
402-***-**** M arketing/Motorscent ( known for 4
ral years)
Hy Vee Personal
Jennica Seyler
reference
L incoln, NE 68502
( known for 14
years)
Contact this candidate