**** **** *****

JEFF L. WARE Ponca City, OK ***01

+1-580-***-****

acgfkk@r.postjobfree.com

A versatile IT professional with experience in systems integration as well as network, hardware,

and software troubleshooting providing exceptional customer service and technical support.

SKILLS

CATEGORY SUBJECT LEVEL

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Administrative Active Directory, DNS, Group Policy

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Hardware/Software deployment, network troubleshooting

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Troubleshooting and problem analysis

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Development HTML, CSS, PowerShell, VBScript, JavaScript, ASP.NET, VB.NET

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Java, C#, SQL

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Hardware Desktops/Laptops

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Operating Systems Windows XP, Windows 7

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Windows Server 2003, Windows Server 2008

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Linux

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Software Microsoft Office: Excel, Outlook, Word

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Microsoft Office: Access, PowerPoint, Visio, Microsoft Visual Studio

EXPERIENCE

HASTINGS Feb 2014 – Jun 2014

Inventory Associate

Managed inventory

o Compiled and maintained quantity, type, and value of items in inventory

WORK MARKET Feb 2009 – Present

Support Technician

These are temporary contract positions on an as-needed basis

Resolve a wide range of ATM, computer, and printer issues for multiple companies

Rack servers and Point-of-Sale systems

Diagnose and repair electronic devices and circuits

EXPRESS PERSONNEL Oct 2011 – Mar 2013

Inventory Manager/Document Controller

This was a contract position for Inova Geophysical, El Dorado, and Total Energy

Managed inventory

o Compiled and maintained quantity, type, and value of items in inventory

MIDWEST COMPUTERS INC. May 2009 – Jun 2011

Computer Technician

Built and repaired custom PCs and installed/upgraded software

Assisted customers via phone and in-store with malware removal and troubleshooting common PC issues

Repaired and maintained printers

Installed servers and provided maintenance/upgrades

2014-08-10 PAGE 1 OF 2

2212 West Grand

JEFF L. WARE Ponca City, OK 74601

+1-580-***-****

acgfkk@r.postjobfree.com

PONCA CITY LIBRARY Aug 2008 – Jun 2009

Computer Center Technician

Assisted library patrons with the use of PC software and internet access on city computers

Monitored patrons’ computer/internet usage for library data processing and inappropriate content

SYKES, INC. Feb 2007 – Jul 2008

Customer Service Representative

Provided software support to users of Intuit Quicken and QuickBooks via telephone

Provided technical support to users of Gateway computers via telephone

Provided DSL internet and mobile phone technical support for AT&T customers

Handled wide range of hardware, software, and network connectivity issues

Handled over 40 calls per day

BLUE STAR CASINO Feb 2006 – Apr 2007

Vault Clerk

Managed exchange of money in/out of the casino and maintained records of how much currency was handled

UNIVERSITY OF WEST FLORIDA Jan 2002 – Sep 2005

Teen Counselor Supervisor

Supervised and coached 15 employees on monitoring teenage drug offenders

Monitored offender and employee compliance with local, state, and federal laws concerning teen/adult and

offender/guard interactions

TECHNOLOGY CONSULTING, INC. Sep 1999 – Oct 2001

Programmer Analyst

Created and managed applications to produce oil transaction reports

Developed enterprise system for wireless access to oil transaction data

INFORMATION INDUSTRIES, INC. Nov 1994 – Sep 1999

Programmer Analyst

Developed and maintained systems used in processing mutual fund transactions

Developed audio response system for automated phone tellers

U.S. MARINE CORPS Jun 1988 – Jun 1994

Programmer Rank E4

Developed and improved processes for tracking and assigning enlisted soldiers and officers to training schools

Managed and kept track of eligibility requirements for Marines’ occupational specialties

Honorably discharged June, 1994

EDUCATION

NORTHERN OKLAHOMA COLLEGE 2013 – Present

DEGREE: Associate of Arts MAJOR: Management Information Systems

Currently pursuing Associate of Arts degree with plan to earn a Bachelor of Science in Business Administration

degree with a focus on MIS

2014-08-10 PAGE 2 OF 2

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