VASTI MARTINEZ

*** ********* **** **********, **** 45240 718-***-**** acgf6l@r.postjobfree.com

WORK EXPERIENCE

GREENSKY, KENTUCKY, KY

CUSTOMER SERVICE REPRESENTATIVE, APR 2014 – PRESENT

● Keep records of customer interactions or transactions, recording details of inquiries, complaints, or

comments, as well as actions taken.

● Check to ensure that appropriate changes were made to resolve customers' problems.

● Refer unresolved customer grievances to designated departments for further investigation.

● Resolve customers' service or billing complaints by performing activities such as exchanging merchandise,

refunding money, or adjusting bills.

● Complete contract forms, prepare change of address records, or issue service discontinuance orders, using

computers.

ALDI, CINCINNATI, OH

CASHIER, JUL 2013 – APR 2014

● Received payment by cash, check, credit cards, vouchers, or automatic debits.

● Issued receipts, refunds, credits, or change due to customers.

● Assisted customers by providing information and resolving their complaints.

● Established or identify prices of goods, services or admission, and tabulate bills using calculators, cash

registers, or optical price scanners.

POP-BAR, MANHATTAN, NY

GENERAL MANAGER, JUN 2011 – JUN 2013

● Monitored compliance with health and fire regulations regarding food preparation and serving, and

building maintenance in lodging and dining facilities.

● Counted money and make bank deposits.

● Monitored budgets and payroll records, and review financial transactions to ensure that expenditures are

authorized and budgeted.

● Scheduled staff hours and assign duties.

J.F.K/L.G.A AIRPORT, QUEENS, NY

FLOOR MANAGER, MAR 2010 – JUN 2011

● Reviewed operational records and reports to project sales and determine profitability.

● Resolved customer complaints regarding sales and service.

● Ordered and purchase equipment and supplies.

● Emailed corporate every hour of our sales and flight delayes.

● Performed sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.

DEAN & DELUCA, MANHATTAN, NY

SUPERVISOR, OCT 2007 – MAR 2010

● Prepared or serve hot or cold beverages, such as coffee, espresso drinks, blended coffees, or teas.

● Received and process customer payments.

● Served prepared foods, such as muffins, biscotti, or bagels.

● Weighed, grind, or pack coffee beans for customers.

● Prepared or serve menu items, such as sandwiches or salads.

EDUCATION

INTERBORO INSTITUTE, MANHATTAN, NY

Business, Jan 2000

CAREER OBJECTIVE

Excellent communication skills interpersonal skills. Bilingual in spanish. Team building skills along

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with strong customer service. To maximize company profits while providing consumers with the

best products.

Contact this candidate