Alan I. Bell

Phone: 707-***-****

E-mail: acgehg@r.postjobfree.com

Linkedin: http://www.linkedin.com/in/alanbell8techwriter

Objective

Seeking employment as a Technical Writer using a broad array of

experience and skills acquired in over 20 years as a Learning Products

Engineer and Senior Technical Writer/Editor.

Qualifications

. Experienced using a variety of tools for hardware and software

documentation development

. Excellent oral and written communication skills: analytical, organized,

and creative

. Effective in a dynamic environment, adjusting priorities and multi-

tasking to meet deadlines

. Vigilant about details, accuracy, completeness, and potential problems

. Successful problem-solver

. Highly motivated and proactive working independently and in teams to

meet customer needs

. Successfully guides projects to completion with little supervision or

direction

. Documentation project team leader

. Self-sufficient and takes initiative

. Follows processes and supports continuous process improvement

. Native English-speaking U.S. citizen

Relevant Experience

. Planned and managed documentation projects for hardware and software

from initial concept to published content using proprietary document

management systems.

. Experienced with high-tech commercial Test & Measurement instruments

and software used in R&D and Manufacturing for Communications,

Aerospace & Defense, Electronic Design Automation.

. Developed and edited maintenance and service documentation for Printer

Technology and Railway Industry manufacturers using custom/proprietary

publishing processes and tools.

. Developed, edited, and coordinated documentation for various

departments for Aerospace/Defense Contractor including Engineering

Technical Memoranda, Manufacturing and Engineering Procedures, Test

Plans, Business Development Proposals, and Marcom Literature.

. Developed text and graphical content for service manuals; installation,

quick-start, and user guides; tutorials; programming references; and

release notes in single-source databases for publication in print,

embedded help, online help, web-based publications, videos, and

knowledge systems.

. Acquired product information by interviewing subject-matter experts

located locally and internationally, interacting with cross-functional

project teams, and using prototypes.

. Prepared detailed documentation project plans specifying customer

deliverables and schedules.

. Developed quality assurance test plans and conducted testing. Verified

error-free operation on products, online media, and help systems.

Ensured accurate and complete content consistent with corporate

standards.

. Supported continuous process improvement for documentation and product

development through defect reporting, investigation, and correction.

. Coordinated print and online media translations for accessibility to

foreign markets.

. Planned and implemented user interface (UI) for new wiki documentation

development and delivery system using XML-based tools (converting

legacy documentation to wiki from FrameMaker/WebWorks).

. Trained cross-functional project teams and other divisions in

documentation content and user-interface development for wiki-based

system.

. Recognized in workplace as expert on documentation development tools

and processes.

. Team leader for contractor interviews, hiring, and training.

Skills

. Operating Systems: Windows, UNIX (HP-UX, Solaris), Linux (Redhat),

MacOS

. Microsoft Office: Word, PowerPoint, Outlook, Excel, Access

. Project planning and organization using MS Project, MS Visio, WebDoc,

SharePoint

. Single-source content development using MadCap Flare, FrameMaker,

Structured FrameMaker, Acrobat, InDesign, CorelDraw, SnagIt,

Dreamweaver, Confluence Wiki, Adaptavist ThemeBuilder, Concurrent

Versioning System (CVS) and MS Team Foundation, HTML, SGML, XML

. Problem-solving: defect detection and reporting (ClearQuest),

investigation, debugging

. Documentation and Usability project development with quality assurance

testing

. Team collaboration with R&D, Marketing, Quality Assurance, Technical

Support, Manufacturing

. Advocating for end users

. Converting legacy documentation database to wiki-based documentation

development and publishing system

Employment

Genuent, January 2014 to September 2014

Senior Technical Writer (contract with Xerox / Wilsonville)

. Develop service manual for the WorkCentre 6655 Color Multifunction

Printer including subsystem descriptions; and procedures for

troubleshooting, repair, and maintenance

. Acquire content from cross-functional team, OEM supplier, and related

printer models

. Use custom/proprietary tools and processes based on Structured

FrameMaker to develop and publish electronic and printed manuals

Aerotek, March 2013 to January 2014

Technical Writer (contract with United Streetcar)

. Edit and revise maintenance and servicing documentation for modern

streetcars including subsystem descriptions, troubleshooting tables,

installation/removal procedures, and maintenance tasks

. Publish PDF and printed manuals according to customer specifications

using InDesign

General Dynamics-OTS, April 2012 to March 2013

Technical Writer

. Edit and revise engineering design and test reports, and test plans

using Microsoft Office applications

. Develop style guide for engineering reports and train engineers on

style usage

. Develop documentation for manufacturing processes and operating

procedures

. Develop Business Development proposals, and Marcom and HR literature

using Word and Acrobat

Nelson Staffing, December 2011 to April 2012

Technical Writer (contract with General Dynamics-OTS)

. Edit and revise engineering design and test reports, test plans, and

business development proposals

. Document manufacturing processes and operating procedures using

Microsoft Office

Proleon Software, June to July 2011

Senior Technical Writer (contract with Agilent Technologies)

. Project management and development of embedded help system content

using MadCap Flare

Radar test software: N7620A Signal Studio for pulse building

Agilent Technologies, 1999-2009

Learning Products Engineer and Senior Technical Writer/Editor

. Documentation project management and development for print, web, and

embedded help system Electronic Design Automation software: IC-CAP,

Advanced Design System

. Tools: FrameMaker and Confluence Enterprise Wiki for print, online, and

embedded help content development and publishing; Adaptavist

ThemeBuilder for Wiki UI design

Hewlett-Packard, 1978-1999

Learning Products Engineer and Senior Technical Writer/Editor, 1986-1999

. Documentation project management and development for print and embedded

help systems

Test & Measurement instruments and software: Sources & Analyzers, VXI,

GPIB, HP VEE

. Tools: Proprietary SGML content development/management system,

FrameMaker

Electronics Technician, 1978-1986

. Production test, troubleshooting, and component-level repair on sources

and analyzers

. Custom dynamic board test system development

Technical Communications Training

. FrameMaker

. User-Centered Product Definition

. Downsizing Documentation

. Defining User Tasks

. Usability Engineering

. Managing Your Documentation Project

. Effective Writing for International Audiences

. Writing Better Computer Software Documentation

. Instructional Design Workshop

Education / Training / Awards

. University of California Berkeley Extension, 2010, Paralegal

Certificate

. Six Sigma Quality White Belt Training, Agilent Technologies

. Agilent Technologies Innovation Award

. DeVry University, Electronics Technician Diploma, Honors

. University of Kansas, BA, Classical Antiquities

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