Post Job Free

Resume

Sign in

Customer Service Manager

Location:
Locust Grove, GA
Salary:
14.00/hr
Posted:
October 16, 2014

Contact this candidate

Resume:

Justin Hightower *** Harris Drive

acgegk@r.postjobfree.com Locust Grove, GA

30248

678-***-****

Education Experience

Argosy University Online Current

Business Administration, Senior, 111 Credit Hours, Anticipated Graduation: 12/2014

Auburn University

Aerospace Engineering, 73 Credit Hours

Work Experience

Receiving/ Quality Assurance Cold Storage Coordinator, Ready Pac (via Hire Dynamics), Jackson, GA, 5/2014

Current

• Knowledge of food safety programs (HACCP, GMPs, Sanitation, Pest Control, SQF, Allergen and Organic

Guidelines)

• Cross trained and certified in various Quality Assurance functions. Knowledgeable on QA SOP.

• Established project to update all SKU files to comply with standards and make our system.

• Works independently overseeing all aspects of receiving and QA at offsite warehouse facility. Inspects all received

goods and reports any damages or discrepancies to procurement.

• Keep record of all receiving goods, audits and files all inbound and QA paperwork for each load received.

• Determine and advise management on continuous improvement ideas using various tools, such as DMAIC.

General Warehouse Associate, The Home Depot, Locust Grove, GA, 1/2014 4/2014

• Shuttle and putaway team drove various pieces of Material Handling Equipment to perform putaways and assisted in

receiving products

• Member of the Homer Fund Committee

• Analyzed item reports and reported to Shuttle and putaway supervisor, Used reports to find misplaced products

• Trained in most areas of the warehouse

Inventory Associate, Walmart, Stockbridge, GA, 1/2012 3/2014

• Pick and Bin Merchandise

• Warehouse environment

• Unload and sort freight

• Stocking

• Inventory with RF device, performed bin audits when necessary

Manager, Nick's Cleaners, Hampton, GA, 1/2009 11/2012

• Oversaw all financial transactions while providing exemplary customer service

• Assist customers with any needs

• Communicates with other businesses to meet customer needs

• Resolves conflicts and customer issues

Closing Shift Manager, Pita Pit, Auburn, AL, 9/2006 11/2008

• Produced increase in late night sales by establishing relationship with local bars

• Supervised 13 employees (up to 5 in one shift)

• Coordinated staff meetings

• Worked directly with General Manager to improve sales and store operations

• Analyzed sales information and maintained petty cash

• Trained all new employees

• Assisted General Manager with budgeting details

Additional Training and Skills

• Six Sigma Green Belt Villanova University

• Attention to detail

• Organization skills

• Proficient in Microsoft Excel and Word

• Solid Customer Service Experience

• Experience working on teams

• Excellent Leadership skills



Contact this candidate