Sales Service
Resume:
Ken Martin
Lakeland, FL *3810
acgea7@r.postjobfree.com
Professional Experience
Keller Williams Lakeland, FL, United States
Sales Associate February 2014 – Present
Currently finishing training program
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Strong Sales background
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Able to work will with customers
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New Concept Laundries Lakeland, FL, United States
President January 2007- February 2014
Sold Company
Assess marketing potential of new and existing laundry locations, considering statistics and
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expenditures.
Plan and direct staffing, training, and performance evaluations to develop and control sales and
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service programs.
Represent company at trade association meetings to promote products.
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Oversee regional and local sales managers and their staffs.
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Negotiated to purchase properties and review and negotiated leases for Coin Laundry spaces.
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Negotiated and built over $4M+ in Coin Laundries.
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Prepare budgets and approve budget expenditures.
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Direct, coordinate, and review activities in sales and service accounting and record keeping, and in
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receiving and shipping operations.
Direct clerical staff to keep records of export correspondence, bid requests, and credit collections,
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and to maintain current information on tariffs, licenses, and restrictions.
Confer with potential customers regarding equipment needs and advise customers on types of
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equipment to purchase.
Determine price schedules and discount rates.
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Consult with department heads to plan advertising services and to secure information on
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equipment and customer specifications.
Review operational records and reports to project sales and determine profitability.
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Resolve customer complaints regarding sales and service.
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Direct and coordinate activities involving sales of manufactured products, services, commodities,
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real estate or other subjects of sale.
Monitor customer preferences to determine focus of sales efforts.
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Advise dealers and distributors on policies and operating procedures to ensure functional
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effectiveness of business.
Commercial Laundries of West Florida Tampa, FL, United States Sales
Representative April 1999- January 2007
• Compute customer's installation or production costs, and estimate savings from new services,
products, or equipment.
• Inform customers of estimated delivery schedules, service contracts, warranties, or other
information pertaining to purchased products.
• Prepare sales presentations and proposals that explain product specifications and applications.
• Identify prospective customers by using business directories, following leads from existing clients,
participating in organizations and clubs, and attending trade shows and conferences.
• Negotiate prices and terms of sales and service agreements.
• Verify that materials lists are accurate and that delivery schedules meet project deadlines.
• Provide customers with ongoing technical support.
• Maintain customer records, using automated systems.
• Contact new and existing customers to discuss their needs, and to explain how these needs could
be met by specific products and services.
• Review existing machinery/equipment placement, and create diagrams to illustrate efficient space
utilization, using standard measuring devices and templates.
• Visit establishments to evaluate needs and to promote product or service sales.
• Verify customers' credit ratings, and appraise equipment in order to determine contract terms and
trade-in values.
• Answer customers' questions about products, prices, availability, product uses, and credit terms.
• Study information about new products so that equipment and supplies can be accurately depicted
and proper recommendations made.
• Quote prices, credit terms and other bid specifications.
• Arrange for installation and test-operation of machinery.
Initiate sales campaigns and follow marketing plan guidelines in order to meet sales and
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production expectations.
Complete expense reports, sales reports, and other paperwork.
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Select the correct products or assist customers in making product selections, based on customers'
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needs, product specifications, and applicable regulations.
Prepare sales contracts for orders obtained, and submit orders for processing.
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Attend sales and trade meetings, and read related publications in order to obtain information about
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market conditions, business trends, and industry developments.
Sell service contracts for products.
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Demonstrate and explain the operation and use of products.
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Emphasize product features based on analyses of customers' needs, and on technical knowledge of
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product capabilities and limitations.
Sun Services of America Tampa, FL, United States
June 1989- April 1999
Sales Manager
Direct sales team on meeting and succeeding sales goals
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Direct non-merchandising departments of businesses, such as advertising and purchasing.
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Determine goods and services to be sold, and set prices and credit terms, based on forecasts of
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customer demand.
Manage staff, preparing work schedules and assigning specific duties.
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Oversee activities directly related to making products or providing services.
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Direct and coordinate activities of businesses or departments concerned with the production,
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pricing, sales, or distribution of products.
Develop and implement product marketing strategies including advertising campaigns and sales
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promotions.
Plan and direct activities such as sales promotions.
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Determine staffing requirements, and interview, hire and train new employees, or oversee those
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personnel processes.
Establish and implement departmental policies, goals, objectives, and procedures, conferring with
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board members, organization officials, and staff members as necessary.
Review financial statements, sales and activity reports, and other performance data to measure
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productivity and goal achievement and to determine areas needing cost reduction and program
improvement.
CALECO West Chester, PA, United States
June 1977 - June 1989
Service Technician
Record maintenance and repair work performed on appliances.
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Refer to schematic drawings, product manuals, and troubleshooting guides in order to diagnose
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and repair problems.
Trace electrical circuits, following diagrams, and conduct tests with circuit testers and other
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equipment to locate shorts and grounds.
Assemble new or reconditioned appliances.
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Service and repair domestic electrical and/or gas appliances such as clothes washers, refrigerators,
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stoves, and dryers.
Level washing machines and connect hoses to water pipes, using hand tools.
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Maintain stocks of parts used in on-site installation, maintenance, and repair of appliances.
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Install gas pipes and water lines to connect appliances to existing gas lines or plumbing.
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Observe and test operation of appliances following installation, and make any initial installation
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adjustments that are necessary.
Observe and examine appliances during operation to detect specific malfunctions such as loose
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parts or leaking fluid.
Clean and reinstall parts.
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Talk to customers or refer to work orders in order to establish the nature of appliance
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malfunctions.
Replace worn and defective parts such as switches, bearings, transmissions, belts, gears, circuit
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boards, or defective wiring.
Disassemble appliances so that problems can be diagnosed and repairs can be made.
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Clean, lubricate, and touch up minor defects on newly installed or repaired appliances.
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Contact supervisors or offices to receive repair assignments.
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Respond to emergency calls for problems such as gas leaks.
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Education
Pennsbur
y High School
Fairless Hills, PA, United States
General, June 1977
Bucks County Technical School
Fairless Hills, PA, United States
Air conditioning/Refrigeration, June 1977
Florida Real Estate/Bob Hogue Real Estate School
Active Real Estate License
T.E.C Management Growth
REFERENCES UPON REQUEST
Contact this candidate