Sales Customer Service
Resume:
ABRAHAM KARADSHEH
* *** ***** ***, ********, T X 7 7477 M: ( 713) 819 - 9003 E:
* acge9k@r.postjobfree.com
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P ROFESSIONAL SUMMARY
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Dynamic Account Executive/Manager with over 7+ years of progressive experience developing
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business market strategies, directing new sales initiatives and leading growth to meet and exceed
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sales targets; alongside an outstanding proven record in the areas of sales, banking, financing,
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analytics, operations and client/company relations.
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SKILLS
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Results-oriented Persuasive speaker
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Superior verbal and written Marketing and advertising
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communication skills
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• Strategic sales/analytical thinker
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• MS Windows/Office proficient
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• Unsurpassed work ethic
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• Excellent interpersonal skills
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• Strong problem solving aptitude
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• Exceptional attention to detail
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Professional Experience
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09/2013 to 06/2014
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Golds Gym – San Antonio, T X
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• Marketed and established daily events and programs in reaching out B2B, while generating
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sales through
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established company and employee sponsored outreach and promotions
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• Established and maintained a referral program in which aging and follow ups were executed
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on a daily basis
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• Generated an overall company 80% customer satisfaction ratings
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• Increased sales volume by averaging 7 new accounts in the Greater San Antonio area daily.
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• Completed daily outbound calls upward of 60 calls/5 hrs. per day
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• Identified prospective customers by using business directories and following leads from
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existing clients
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• Identified and qualified customer needs, developed sales strategies and negotiated and closes
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profitable projects
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with a 85% success rate
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• Developed and maintained long-term relationships with customers and small business
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entities
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• Established and maintained over 15 vendor/ B2B partnerships
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• Maintained up-to -date knowledge of all product and service changes
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01/2011 to
47 Sr. Risk Operations Analyst
09/2013
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JP Morgan Chase – San Antonio, T X
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• Monitored multiple customer accounts in regard to fraud assessment & risk evaluation
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• Investigated and assessed alerts for potential money laundering risk and fraud in the bank
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• Ensured timely, accurate, and efficient reporting & monitoring of activities and transactions
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• Worked with the operations manager to direct training, development and ongoing evaluation
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process of
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collection staff
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• Interviewed, hired, trained & mentored 30 new hires on Entry Level Operating procedures
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and company policies
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• Identified, investigated and resolved non-compliant issues
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• Implemented matrix, hogan, & taser processing in order to streamline productivity
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• Worked with operations manager to ensure account productivity and goal maintenance for
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all
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Clients
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• Read and analyzed incoming memos, submissions, and reports to determine their significance
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and plan their distribution
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• Conducted due diligent reviews, reporting’s on the outcome of Anti-Money Laundering risk
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assessments, and ensured remedial action was taken
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• Prepared monthly/quarterly statements, reports and advised senior management on the
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implications and scope of internal policies and related plans
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• Promoted from level I to level II analyst within 4 months of employment; promoted from
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level II to lead Analyst within 9 months of employment
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02/2009 to
71 Personal Banker
08/2010
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Wells Fargo – San Antonio,
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• Recommended measures to enhance performance and increase monthly Sales from current
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levels
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• Worked with Systems and Branch manager to ensure optimal client relationships
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• Personalization of account profiles with recommendations for company products and
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investments
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• Accurately performed registration process for new and existing clients
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• Assessed clients' financial situations to develop strategic financial planning solutions
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• Prepared invoices, reports, memos, letters, financial statements and other documents, using
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word processing and excel spreadsheets
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• Consistently hit and exceeded sales goals by 20%
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• Researched and customized product proposals for various customers
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• Increased company revenue by an average of 6 % on a monthly period by selling various
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investment/company
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products
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• Researched industry competitors and compiled detailed analysis data
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• Attended monthly sales meetings and quarterly sales trainings
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90 Jr. Supply Chain Analyst 05/2008 to
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92 Noble Logistics – Houston, TX
• Computed and recorded totals of transactions
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• Ensured Customer Service follow-up methods and procedures are complete and meet
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95 time standards
• Captured and reported on all Customer Service measurements, production, and
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97 turnaround metrics
• Expanded on Cost Effective Numbers
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• Expedited Delivery Times among regional buyers and agents
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• Tracked and Traced packages and products
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01/2006 to
101 Sales & Marketing Representative
08/2006
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Vector Marketing – Houston, T X
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• Improved annual sales by 20% through exponential marketing and advertising within 10
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months of employment
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• Listened attentively to client feedback and worked with product development team to
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introduce revolutionary
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service
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• Created strategic brand building events to expand the current product portfolio
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• Met existing customers to review current services and expand sales opportunities
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• Built relationships with customers and the community to promote long term business
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growth
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EDUCATION
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Bachelor of Arts: Political Science - December 2012
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University of Texas at San Antonio - San Antonio, TX
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• Minor in [Economics]
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• GPA: 3.5/4.0
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• Fraternal member of [Phi Gamma Delta] (FIJI)
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• Continued Education: Excel Solutions Team Training Center [MS OFFICE] Excel 2010:
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July 2014
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