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Human Resources Customer Service

Location:
Wichita, KS
Posted:
October 18, 2014

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Resume:

Anita Buchanan, MBA, SPHR

**** * ****** ***** ** acge92@r.postjobfree.com

Wichita KS 67230 C: 316-***-****

Summary of Qualifications

Accomplished and highly motivated human resource professional possessing

notable analytical, organizational and problem-solving skills. Demonstrated

ability to restructure and start-up successful HR function. Strong

background in policy/procedure development and ability to streamline

operations. Demonstrated knowledge of labor law and HR fundamentals. Solid

track record of facilitating resolutions to employee issues. High interest

in employee development and helping companies take care of their greatest

assets-their employees. Exceptional managerial development skills.

Professional Experience

Human Resources Consultant - Wichita, Kansas March 2009 - present

Consultant - National Screening Bureau PeopleMatter Group merged with

National Screening Bureau in January, 2014.

Partner/Co-Owner; PeopleMatter Group, LLC Buchanan Human Resources

Consulting merged with PeopleMatter Group in March, 2012.

Owner; Buchanan Human Resources, LLC

As a successful HR consultant, I've spent the last five years expanding and

honing my HR skills to serve clients from a variety of industries. In

addition to a number of clients in Kansas, I have served clients in various

areas of the United States and 2 international countries. Notable areas of

expertise include:

. HR compliance: Advising small businesses on HR practices and legal

compliance. Services provided range from advisory to hands-on

services, including supervisory training on HR compliance. Business

that I've served have viewed me as a trusted advisor and part of their

team.

. Management development: A key part of my consulting practice has been

meeting client needs for managerial development services. I am a

professional trainer of the Just Engage Management Development

curriculum and method of training.

. Psycho-metric tools/assessments: I have expertise in utilizing various

assessments in the right-fit hiring process, management development,

and leadership development. I help companies use scientific data

obtained through assessments to quantify soft skills and accurately

predict a candidate's fit with a new job. I am certified in using the

Customer Service Profile and Profiles Performance Indicator

assessments. In addition, I am experienced in using assessments such

as the ProfileXT, Profiles Sales Assessment, Step One Survey and

CheckPoint 360.

PERSONAL SABBATICAL October 2008 - February 2009

AGCO - Hesston, Kansas July 2008 - October 2008

Recruiter

ICM, Inc - Colwich, Kansas July 2006 - June 2008

Human Resources Generalist

Recruited to help fledgling human resources department meet crucial

staffing demands during this young company's period of dramatic growth.

ICM, Inc., is an engineering, manufacturing, research & development, and

construction design/build facility in the ethanol industry. Duties included

recruitment, orientation, benefits, process improvement and other

Generalist duties.

. Documented and standardized job offer process and exclusively extended

job offers to applicants.

. Identified to lead benefits management duties on an interim basis

after resignation of benefits specialist.

. Assigned to work with Quality Management Department to identify human

resource processes for quality improvement purposes and ISO

certification preparation.

. Experienced in Ceridian HR/Payroll and Ceridian Recruitment software.

Newton Medical Center - Newton, Kansas August 1993 - July 2006

Human Resources Director 2001 - 2006

Promoted to lead human resource functions for ISO-certified hospital with

annual revenues of $70+ million, and growing 520-member staff. Scope of

responsibilities included developing and implementing human resource

process improvement protocols, participating in executive team and

managerial meetings and overseeing recruitment and hiring initiatives as

well as compliance efforts for labor law legal requirements. Actively

managed day-to-day operations with strong commitment to creating service-

oriented human resources department that upholds positive relationships

with managers and employees.

. Created an HR statistical tracking system to effectively monitor

turnover rates; developed positive management procedures that

maintained consistently lower-than-average turnover rates for five

consecutive years.

. Designed, developed and executed an employee evaluation tracking

system that provided process accountability and reduced overdue

evaluation figures by 35 percent hospital-wide.

. Key player in streamlining annual financial investments for on-site

child care center by 25 percent while maintaining exceptional quality

child care initiatives.

. Led managerial task force to redesign hospital performance evaluation

tools towards a goal-setting, positive opportunity for communication

between management and staff.

. Developed and implemented processing system for Family and Medical

Leave Act (FMLA) reporting that maintained adherence to federal laws.

Continually mentored management staff on FMLA regulations.

. Implemented major updates to personnel manual and improved

accessibility and updating capability by placing the personnel manual

on the medical center intranet.

. Developed HR policies/procedures in accordance with labor laws and

internal protocols. Increased efficiency and accessibility by placing

HR department policies/procedures and forms on the intranet.

Public Relations Coordinator 1993 - 2001

Challenged to revitalize public relations for medical center during a

critical time when the facility was relocating to a new, state-of-the-art

facility. Work entailed writing, editing and distributing regular employee

and physician newsletters; creating department services brochures; and

conducting publicity tours to increase public awareness.

. Pioneered and successfully implemented an award-winning publicity

campaign that utilized cable television and print advertising for

enhanced visibility and promoted available medical services.

. Created marketing strategies that increased attendance at the annual

Community Health Fair from 700 to 1,200 attendees. Dispatched press

releases and promotional materials to area churches, community

newspapers, radio stations and local access cable channels to

successfully promote the event.

. Designed and published new brochures that enhanced the corporate

professional image and generated a cohesive marketing strategy for

increased market visibility.

United Methodist Youthville - Newton, Kansas 1989 - August 1993

Assistant Director of Development 1991 - 1993

Promoted to new position to prepare fundraising proposals and foster

positive partnership to generate monetary donations for leading not-for-

profit agency serving vulnerable children and their families.

Public Relations Coordinator 1989 - 1991

Brought on to direct public relations initiatives. Duties included

coordinating public speaking engagements, producing publications, preparing

news releases and planning special events.

Professional Affiliations

. The Arc of Sedgwick County, Board member for local not-for-profit serving

individuals with intellectual and developmental disabilities

. Society for Human Resources Management (SHRM), Member of the national

organization and local Wichita chapter. Former board member and Vice

President of Membership for the Wichita chapter.

. Leadership Newton, Graduate (a program of the Newton Area Chamber of

Commerce)

. Kansas Association of Health Care Communicators, Former State President

. Harvey County Work Force Development Task Force, Former Co-Chair

. Society for Healthcare Strategy and Market Development, Former Member,

National Awards Committee; presented an education session at a national

conference

. Kansas Hospital Human Resources Association, Former Member, Board of

Directors; Regional Director

Education, Specialized Training and Awards

Baker University School of Professional and Graduate Studies Wichita,

Kansas

Master of Business Administration

Baker University Baldwin City, Kansas

Bachelor of Science in Communications

Human Resource Certification institute Alexandria, Virginia

Certified, Senior Professional Human Resource (SPHR)

Center for Management Development, Wichita State University Wichita,

Kansas

Certificate in Human Resource Management

Profiles International Waco, Texas

Strategic Business Partner; experienced assessment consultant

Professional Speaker

Speaker at conferences and professional association meetings

2014 HR Professionals Honoree Wichita, Kansas

Recognized by the Wichita Business Journal



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