Customer Service Manager
Resume:
Willie Sailes
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Mishawaka, In 46545 Home: 574-***-**** - Cell: 574-
***-**** : ***********@*****.***
Background, Objective
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A successful customer driven company demands a level of experience that is consistence with
customer satisfaction. With my experience I can offer any company customer focus, and consistence
customer service that will retain customer, and will expand to new customers.
Education and Training
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Montevallo High 1982
Montevallo, Al, Shelby
General Studies
High School Diploma
University of Phoenix
Online
Information Technology
Associate Degree
My plans are to return to college, to obtain a degree in Information Technology
Experience
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Fixed Operations Manager
Jan 2013 to February 2014
Lexus of Mishawaka- Mishawaka, In
Delivering world class customer service by meeting customer demands
Obtaining daily, weekly, monthly forecast
Conduct monthly departmental meeting to establish monthly department objective
Conduct semiannual employee performance reviews to establish management and department
expectations
Marketing strategy to increase customer pay service by targeting inactive customer base
Setting and monitoring daily, weekly, and monthly productivity objectives with shop production manager in
order to meet shop capacity
Making sure all equipment are operating with in manufacturer specifications
Handling customer concerns with white glove inspection
Responsible for all training of fixed operations personnel
Setting up process within departments to establish smooth work flow from customer greeting to customer
follow-up
Understand Profit and Loss statements, in charge of coming with marketing to create more customer flow
Parts Professional
May 2009 to Jan 2013
Jordan Automotive Group – Mishawaka, In
Addressing the needs of customers by being an
active listener. Customer service - person to
person, answering the phones.
Assisted parts manager with obtaining and maintaining accurate inventory and
stocking levels. Assisted service department in finding parts
Building and maintaining wholesale parts accounts
Parts Manager
October 2007 to November 2008
Gates Automotive Group – South Bend, In
Customer service - phone orders, in person orders.
Inventory Control- spot counts, obsolescence returns.
Maintained staffing levels.
Ordering new inventory.
Overseeing Shipping and receiving.
Collection past due accounts.
Building wholesale parts business.
Responsible for achieving monthly forecast and sales objectives.
Parts Professional
September 1999 to October 2007
Gates Toyota – South Bend, In
Ordering parts.
Taking phone orders from customers.
Assisted service department with obtaining the right parts for the customer’s vehicle.
Pulling stock orders.
Help customers identify the correct part.
Warehouse Manager
May 1994 to September 1999
Hoover Toyota– Birmingham, Al
Inventory control. Spot Counts.
Responsible for keeping the warehouse neat and orderly. Restocking.
Report to parts manager inventory counts. Shipping and Receiving.
Accomplishments
ADP Drive Certified and World Class Inspection Certified
Toyota Parts Master Certified
Scion Parts Professional Certified
Hybrid Battery Recovery Certified
Skills
Knowledge of ADP Drive World Class Inspection
Proficient use of Snap Parts Catalog Knowledge of Reynolds and Reynolds
General knowledge of office equipment and computers Proficient in People Skills Management
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