Customer Service Representative

Kenneth D. Butler

**** ***** *** ****

Tooele, Utah 84074

435-***-**** alt. 435-***-****

********@*****.***

Work Experience:

URS Corporation, Defense Contractor, (formerly EG&G Defense Materials, Inc.)

August 2007 to June 2013

Position: Instrumentation Calibration and Electrical (IC&E) Technician

• Maintained, tested, calibrated, and repaired assorted instrumentation, HVAC, pneumatic valves, Life

support and instrument air compressors, hydraulic drives and pump, communication systems, security intrusion

detection, and CCTV systems and sub systems

• Performed annual quality control audits on all calibrated instrumentation

• Maintain Allen Bradley controlling PLC-3’s and PLC- 5’s and Micrologics for Variable Frequency Drives

(VFD) induced draft fans for incineration furnaces and HVAC systems

• Test and troubleshoot to verify 4-20mA process control loops

• Programmed smart transmitters, including Rosemont, ABB, and Yokogawa for humidity, pressure, pressure

differential, flow, level, temperature, and PH

• Test and troubleshoot Deltronics; propane, methane, NOx, Co and So gas detectors

• Assist Vendors with calibration, test, and repair of their equipment such as continuous emission monitoring

systems (CEMS), automated continuous air monitoring systems (ACAMS), mini-cams etc.

• Assist plant engineers with various projects and implemented upgraded calibration procedures for

increased reliability and decreased down time of conveyor equipment

October 2004 to August 2007

• Convergys, and Occurrence Corporations

• Position: Quality Customer service representative and auditor

• Supervised, trained and audited area employees to provide world class customer service

• Educate members of value, benefits, and security they could utilize

• Direct access to accounts with a net worth of over $600.000

Experience Prior to October 2004

• America on line, Anderson lumber company, Home depot and others

• Supervised and trained employees to provide world class customer service

• Managed electrical departments. Utilized Just in Time Technologies (JIT) and statistical process controls

(SPC). Provided customers the information, support diagrams, schematics, plans and assistance with their many

different needs and projects

• Trained and supervised floor personnel in all aspects of customer needs with regards to paints, stains,

plumbing, and electrical fundamentals

Education:

• B.S. Electronic Engineering with Industrial Control Emphasis – Weber State

• B.S. Psychology with Industrial Emphasis – Weber State

• A.A.S Electronics with Pneumatic and Hydraulic Emphasis – U. Tech

• Numerous manufacturers and vendors training classes on facility equipment operation and calibration.

• Numerous US. Army and Department of Defense (DOD) site specific training programs such as, general

safety, Lockout/Tagout, fire suppression systems, RCRA, OSHA etc.

Experience Summary:

• 6+ years of progressively technical experience in 24/7/365 operations and maintenance for critical systems

calibration and performance

• 10+ years of supervisory experience with complex processes to mesh, fulfill and exceed customer and

employee expectations

• 10+ years of radio frequency experience including simplex, duplex, antenna, tower, CCTV, and wave

propagation

• A thorough understanding of customer needs combined with the importance of a comprehensive and

complete maintenance program

• Utilization of automation, test and calibration software platforms comprising Rockwell’s RS Logix 500,

Honeywell’s Documint, Logixpro, Maximo and the site M-Con, a master connection data base for all aspects of

plant maintenance data

• Thorough favorable background investigation through National Accredited Questioner (NAQ), Personal

Security Investigation (PSI) Chemical Person Reliability Program (CPRP) for previous positions with the US Air

Force at Hill Air Force Base and with the US Army at TOCDF demilitarization site.

Certifications and Licenses:

• RF Systems –Motorola, and URS

• CCTV (Closed Circuit TV) -Motorola, and URS

• Vindicator, Intrusion Detection systems -URS

• Retention Lagoon Waste Water Operator -State of Utah

• Universal HVAC -NTT

• Above/ Below ground storage tank operator -State of Utah, OA-136, OB-132

Licensed radio / telegraph operator – FCC. License. # N7SFY

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