Greg Wold

H: 315-***-****

C: 315-***-****

E: acge3v@r.postjobfree.com

**** ********* ****, ****, ** 13440

My objective is to utilize my varied skill set in a long term IT Management or Technical position. I have 8 years of managerial experience and 15 years of technical support experience. I am a consistent, hard working, highly motivated person who believes it’s crucial to demonstrate the importance of my job duties and expectations. It is my goal to improve my position in the workforce by expanding my knowledge and skills. Finally, I am a loyal, outgoing, and dependable person who has the drive and determination to

consistently achieve success in all of the organizations with which I have worked.

MIS/IT Department Manager

Family Dollar Stores, Inc. Rome, NY

December 2005 April 2014

As the IT Department Manager at the NYDC, I was responsible for ensuring maximum availability and support of Distribution Systems through management of personnel (FDS and third party) and equipment/supplies, as well as facilitating communication between our Corp Support Teams, our local team, and DC Operations during major troubleshooting and upgrades.

● Successfully managed and participated in the setup and installation of equipment during the startup of the NYDC (2006), physical server to HyperV server migration (2011), network printer refresh (2011), workstation and monitor refresh (2012), and network infrastructure and RF device upgrade (2014).

● Led effort to convert hard copy Mainframe greenbar reports to soft copies and eventually to on demand reports, reducing supply, printing, and energy costs.

● Ordered and maintained inventory of IT related supplies (parts, toner, labels, etc.).

● Worked directly with vendors evaluating the latest software versions and hardware equipment upgrades.

● Created several setup guides, SOP’s and process documents to be used at other DC’s edited/rewrote several similar existing documents.

● Wrote 2 VB.NET applications which were put into production at all DC’s.

Co designed and co wrote several portions of an ASP.NET/SQL Server application which tracked Team Member’s points for an EOY auction which was used by several DC’s.

● Wrote several shell scripts for production and helped maintain others.

Systems Administrator

Family Dollar Stores, Inc. Front Royal, VA

March 2001 December 2005

The responsibilities included in the Systems Administrator position were: ensuring maximum availability and support of IT managed systems and devices monitoring, maintaining, and repairing/replacing hardware as required providing customer support for hardware and software issues throughout the Distribution Center as needed following standard processes and procedures to complete daily associated tasks assuming the role and position of Computer Operator as needed to cover absences.

● Successfully setup and deployed ~80 workstations and monitors for tech refresh.

● Successfully assisted HP in the setup and deployment of network printers.

● Created several setup guides and process documents to be used at other DC’s

edited/rewrote several similar existing documents.

Computer Operator

Family Dollar Stores, Inc. Front Royal, VA

March 1999 March 2001

As a Computer Operator, I monitored production systems printed batch jobs, including all greenbar reports and container labels for daily work schedules and performed general pc, printer, and wireless equipment troubleshooting and repair.

Merge Operator Family Dollar Stores, Inc.

Front Royal, VA November 1997 March 1999

The Merge Operator duties included operating and directing the sortation system ensuring that freight picked was properly routed to trucks to be loaded and sent to the stores.

Mousse Dept Manager

Walden Foods Front Royal, VA

November 1995 November 1997

At Walden Foods, I started as a production employee and was promoted to manager of the department. As manager, I oversaw production, ordered supplies, and helped create invoices and receive PO’s.

● Excellent communication skills, especially written

● Ability to develop effective relationships and collaborate with teams

● High quality customer service

● Technical specifications creation

● Analyzing issues from the end user’s perspective and translating them into

business requirements

Valley Forge Christian College

BS, Biblical Studies

1989-1992

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