Ranjan Banerjee

**/** ***** ****

Kolkatta -*****9

980-***-****

Email: acge15@r.postjobfree.com

Date of Birth: 09/05/1969

Education:

B.A (English) from St.Xavier's College, Kolkata in 1991.

HSC from St Xavier's College Kolkatta in 1988 in Science stream.

ICSE from St Xavier's Collegiate School in 1986.

Objective:

A senior position in your firm that will effectively utilise my acquired

expertise, creative talents and commitment to excellence. I wish to be

involved in vital decision-making strategies and quick wins.

Key Skills:

. I am an innovative professional with 13+ years of progressive

experience within the office automation / customer care industry and

the skills to drive quality, capitalise on staff learning potential

and manage performance of the team to ensure Service Level Agreements

on all metrics are met.

. As an auditor, I have facilitated the team achieve organisational

objectives, increase productivity and reflect the brand value of the

Company. Also, I have shared my skills in letter checking and proof

reading with the team to ensure that the letters to the customers do

not have 'Indianism' in the English used.

. I can quickly study, grasp and put into application new ideas,

concepts, methods and technologies. I thrive in both independent and

collaborative work environments.

Professional Experience:

September 2005 - January 2013 at HDPI (HSBC Data Processing India Pvt Ltd)

Job Profile: Service Quality Officer (equivalent to Assistant Manager).

Processing work in the Pre- Approved Payments Department, Checking for KYC

Documents and verifying these documents of UK customers. All work related

to UK customers. I was an Auditor in HSBC Bank plc "Complaint Handling

Team". In this role, I was tasked to ensure that the team dealt with

Customer Complaints in line with the Financial Services Authority

guidelines.

Achievements: Received awards from the Centre Manager Hyderabad for 'Best

Performer'. I also received the badge of 'Quality Experience' from the

Head of HSBC Bank plc, UK (Retail Banking).

September 2004 - September 2005 at Exl services.com for Dell International

Services

Job Profile: Started as an Agent for Voice Calls. I was promoted to taking

Supervisor calls. Subsequently, in the role of an SME (Subject Matter

Expert) I was involved in resolving Complex Customer care issues over E-

Mail.

Achievements: I received the best performer award in May 2005 for

resolving queries from Dell customers regarding the problems with their

computers.

September 1996 - March 2004 at Sams Services

Job Profile: Worked as a Service representative for a dealer of Xerox brand

office automation products. Also trained new recruits and prepared reports

on MS Word/ Excel which had to be submitted to the principals. I dealt

with large Corporate Houses / MNC, Traders, Small Businesses,

Professionals and maintained accurate documentation of the customers of

Xerox.

Interests:

. Reading books, watching cinema, listening to music.

Contact this candidate