C.V

Durayraj Ramesh

L aikram

(Ralph)

M y Cover page

To whom it may concern

I Mr. D.R Laikram (Ralph), after many years of working directly with people in diverse professional

settings, I am seeking to leverage my experience in Management and customer service at any well-

established company. For reasons I was excited to know that your company is offering a position of my

i nterest, and would very much like to be considered as a strong candidate.

Much of my experience is t ransferable, specifically in the area of customer service and management,

g iven the opportunity, I am confident that my experience and personable disposition would be an assist

to your company.

I am a self-motivated and disciplined individual who strongly believes in honesty and integrity.

I am a hardworking individual who also strives to exceed and over deliver on any task given.

I am a strong team player and able to communicate efficiently with co-workers.

My drive and determination had allowed me to excel with all of my previous jobs.

I have a passion for winning attitude and always go the extra mile when given any task.

I believe that I possess strong leadership qualities.

For your convenience, I have attached my resume for your review. Realizing the limitations of the

w rit ten page, I would welcome the opportunity to participate in a personal interview to answer any of

your questions and better present my qualifications.

Thank you for your time and consideration. I look forward to speaking to you soon.

I do not believe that the sky is the l imit, as there a re footpr ints on the moon.

Sincerely

Mr. DR Laikram

Personal details

Name Durayraj Ramesh (Ralph)

Surname Laikram

Address 85 Edgebury Road

Eastbury

Phoenix

4068

Tel (H) 031-*******

Cell 083-***-****

Email acgdqy@r.postjobfree.com

Date of Birth 09 06 1976

ID Number 760**********

Driver’s License Code 8

Nationality Asian

Marital Status Married

Sex Male

Hobbies Playing sport, science, I.T

Seconda ry Education

L ast school attended Overport Secondary

Last STD passed Mat ric

Year 1993

Subjects English

Afrikaans

Mathematics

Biology

Physics

Accounting

Qualification Matric Exemption

Extra-Curricular Activities Member of the Students Representative Council

Participated in debates and speeches

Represented the school in Volleyball

Tertia ry Education

Institution New Horizons Computer Learning Centre/Business

Subjects MS Word 2007-L1/ L2 /L3, Excel L1/ L2 /L3, Outlook

Internet Explorer, Outlook 2007- L1/L2/L3, PowerPoint

2007- L1/L2, Excel 2007- L1/L2/L3

Certified Business Professional - Call Centre Management

(Certificate)

Certified Business Professional- Customer Service (Certificate)

Certified business Professional - professional Sales (Certificate)

E mployment H istory

Company Teljoy Rentals and Cellular Division

Address 296 Chamberlain Road

Jacobs

D urban

Designation Customer Service/ internal Sales Agent

Duties

Assisting Customers with queries within turn around

t imes

Add on Sales

Signing on new rental contracts

Approval of new contracts

Making sure all KPI’s are reached.

Ensuring customers receive their products on time.

Order capturing within turn around times

Credit vetting for new products

Cancellations process

Drafting quotations to clients

Using CRM system

Reference Quinton Lance

Du ration Aug 1994- Oct 2000

Reason for leaving Relocated to JHB

Company FNB First Direct

Address 296 Kent Avenue

Randburg

Gauteng

Designation Customer service Agent (Credit Card Division) Inbound

Tel 011-*******

Duties

Approval of new credit cards

Issuing of lost cards

Handling all customer related queries such as

Interest charges, existing account balance, deposits,

payment due

Debt collections

L iaising with all FNB Branches

C redit limit increases

E nsuring customer queries are resolved while on the call

C redit card Cancelation process

Reference David Jones

Du ration December 2000 – April 2005

Reason for leaving Relocated to Durban

Company Lexis Nexis (Pty) L td

Address 215 North Ridge Road

Morningside

Durban

4000

Designation Sales Agent/ Team Leader (Call Centre)

Tel 031-***-****

Duties

Campaign management with regards to Legal

publications

Leads distribution to agents

Performance management of staff due to non-

performance

Monitoring timekeeping of agents

Achieving targets

Reporting to the Sales Manager on a weekly basis

Motivating and coaching staff

Ensuring all agents meet the required KPI’s

Monitoring Leads usage.

Also responsible for achieving my own targets (Revenue)

Du ration June 2005 – December 2010

Reference Sushen Pillay

Reason for leaving Restructuring

Company Rewards Co

D esignation Sales agent to Trainer (Call Centre) Vodacom division

T el 031-***-****

D uties

Responsible for training new staff

Professional Sales training and Customer service.

Training on the cycle of sales

Design and develop training material.

Conduct training needs assessment for new and existing agents.

Product training on Insurance/Telecommunication

Training on good telephone manners

System training on various programmes.

Training on Email business writing to clients

Training new agents according to their learning ability.

Reporting to Training manager on a weekly basis.

Working closely with Campaign Managers to indentify their

t raining needs for existing agents.

R eference HR

D u ration Feb 2011 – November 2011

Reason for leaving downsized the training department.

C u r rent Employer Navigator/Meridian Training Company (Call

Centre)

D esignation T raining and Development/ Sales Coaching

T el 031-***-****

D uties

Responsible for t raining in house staff.

Provide t raining to Co-operate companies on Sales,

Supervisory Skills, Customer Service and Microsoft office.

Product t raining to internal staff on Legal courses, and

Medical Products.

Providing coaching to Sales staff.

System t raining.

Training staff on how to achieve KPI’s standards.

Training on Business email writing

Telephone skills

Report to Operational manager on a daily basis.

Ensuring agents provide quality calls to their clients.

Conducting one on one coaching sessions and conducting

Sales presentation, role playing, and product benefits and

advantages

Training on how to create a need for clients rather than a

want.

Design and develop training material.

Conduct training needs assessment for new and existing agents.

Indentifying individuals training needs in order to make training

more effective.

Training on problem solving

R eference M alinee Padayachee (Training and Development

M anager)

D u ration Jan 2012 –

R eason for leaving Currently Employed

Contact this candidate