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Customer Service Human Resources

Location:
Henderson, KY
Posted:
October 15, 2014

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Resume:

BOBBY MORRIS

** ***** ***-*-**** Run

Henderson, KY 42420

home: 270-***-**** cell: 812-***-****

e-mail: acgdma@r.postjobfree.com

EXPERIENCE:

Sitco, LLC in Evansville, Indiana

Director of Wireless Operations from September 2009 to Present

Sitco LLC provides data center services, voice over IP, and fixed wireless

broadband internet to approximately three thousand business and residential

customers.

Responsibilities include:

. Managing the Technical Support, Field Services, and Tower Services

Departments

. Responsible for customer service management

. Troubleshooting and resolving advanced network issues

. Improving wireless network performance

. Planning for wireless network growth

Henderson Water Utility in Henderson, Kentucky

Director of Human Resources and Safety from July 1996 to September 2009

The Henderson Water Utility is a water, wastewater, and stormwater

treatment and distribution municipal utility with approximately 80

employees.

Responsibilities included:

. Working with supervisors to perform job analyses and ensure all job

tasks and skills were identified

. Establishing an efficient system for recruiting, testing, and

interviewing candidates while working within the constraints of the

municipal Civil Service system

. Conducting periodic pay studies to ensure compensation levels are

working to meet organizational goals

. Preparing budgets for payroll, benefits, safety, and capital

improvements

. Working with supervisors and employees to find positive resolutions to

personnel grievances

. Developing and monitoring attendance program while implementing

changes to improve attendance

. Developing and implementing common human resource programs, such as

employee benefits, health and wellness programs, and substance abuse

programs

. Conducting HR and safety investigations and preventative inspections

. Representing the Water and Sewer Commission in Civil Service hearings

and OSHA inspections

. Attending Water and Sewer Commission meetings to keep board members

updated on all human resources and safety issues

NSA A Division of Southwire (Century Aluminum) located in Hawesville,

Kentucky

Safety Internships and PC Help Desk during the summers and winters from

1994 to 1996

NSA A Division of Southwire (Century Aluminum) is a primary aluminum

smelter with approximately 700 employees.

Responsibilities included:

. Working under the direction of the Safety Director to develop safety

programs and policies, perform safety inspections, and prepare and

conduct safety training programs.

. Assisting with the computers and network

EDUCATION:

Murray State University in Murray, Kentucky

B.S. Area in Occupation Safety and Health (ABET Accredited) - December 1995

M.B.A. (AACSB Accredited) - December 2005

PROFESSIONAL CERTIFICATIONS/TRAINING:

HRCI Senior Professional in Human Resources (SPHR) Certification

OSHA 30 hour certification

OSHA 10 hour certification

Kentucky Community & Technical College 60 hour Supervisor's Training

OTHER:

Command of personal computers and various software programs

Regularly exercise to maintain good health

PROFESSIONAL REFERENCES:

Leason Neel - Chief Financial Officer, Henderson Water Utility (270-826-

2421)

Rodney Michael - Operations Superintendent, Henderson Water Utility (270-

826-2824)

Jeff Roberts - Automation and Controls Engineer, Henderson Water Utility

270-***-****)

Kevin Roberts - Treatment Operations Manager, Henderson Water Utility (270-

826-2824)

Patty Brown - Administrative Assistant, Henderson Water Utility (270-826-

2421)

Sam Lingerfelt - Safety Coordinator, City of Henderson 270-***-****)

Sue Durbin - Office Assistant, Henderson Water Utility 270-***-****)

PERSONAL REFERENCES:

Karl Neely - 812-***-****

Bill Gamblin - 270-***-****

Ken Sheridan - 502-***-****



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