Operations // Customer Service Manager
Resume:
Stanley Wallace
Ballwin, MO *****
acgd1j@r.postjobfree.com
Skills
Managing/Supervising Team Building Recruiting
Customer Service Sales Problem Resolution Quality Assurance
Marketing Vendor Selection
Professional Experience
Customer Service/Sales
. Greet customers, explain services and answer questions
. Collect data and update computer system
. Develop cost estimates and recommend various services
. Build customer relationships and improve customer experience
. Follow up with customers and provide updates
Management
. Manage Parts, Service, Body Shop and Detail Departments
. Hire, train and supervise 20-25 employees
. Develop marketing campaigns and promotions
. Perform needs analysis
. Meet monthly and annual sales goals
. Negotiate contracts with vendors
. Foster culture of continuous improvement, ensuring production and
quality standards
Work History
Asst. Store /Automotive Manager Walmart Chesterfield, MO
07/2014- Present
Service Consultant Napleton Honda, O'Fallon, MO
11/2012 -08/2013
Service Consultant Weber Chevrolet, Waterloo, IL
02/2012-10/2012
Service Consultant West County Volvo/Saab, Manchester,
MO 03/2010- 01/2012
Parts & Service Director Festus Ford, Herculaneum, MO
07/2006- 02/2010
Parts & Service Director Chrysler West, Ballwin, MO
07/2003-06/2006
Asst. Service Manager Lou Fusz Automotive,
Ellisville, MO 06/1994-07/2003
Education
Associate in Arts Degree in Business Administration 30 Credit Hours
St. Louis Community College at Meramec, St. Louis, MO
Certifications
Service Manager, Ford Motor Company, Detroit, MI
Service Manager, Chrysler Corporation, Detroit, MI Master Service
Consultant, Volvo Motors, Chicago, IL
Training
Sales and Profit, John Dillon Automotive Consulting, Columbus OH
Accomplishments
2007 Effective Marketing Service Department
Fixed Operations Magazine, January 2008 Issue
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