Unix System Engineer/Systems Administrator
Resume:
RONALD LEE WOMACK
Suwanee, Georgia 30024
acgcxh@r.postjobfree.com
SUMMARY
Over 20 years of customer service-driven Mission Critical enterprise support experience in technical account management
providing both reactive software, hardware and proactive technical support for some of Hewlett Packard’s largest Mission
Critical support accounts (DirecTV, Verizon Wireless, Acxiom Corporation, City of Chicago 911 and many other Fortune
500 corporations). Acting team lead managing small technical team and subject matter expert for Mission Critical Custom
accounts with primary responsibilities specializing in the technical areas of UNIX and highly complex server and SAN
solutions. Core strengths include:
• Collaborative, communicative and strong listener
• Multiple project management – adaptable, flexible
• Analytical and detail-minded self-starter – team-oriented
• Time management – organized problem-solver
• Team Mentor, SAW knowledgebase focal, Deep-Diver
• Microsoft Excel, Word, PowerPoint, Outlook
PROFESSIONAL EXPERIENCE
Software Systems Engineer, Hewlett Packard Company, Alpharetta, GA March 1999 to Current
(UNIX Technical Software Solutions Consultant IV)
Provide UNIX software technical support on HP Integrity/Proliant/Alpha servers to HP's Mission Critical UNIX support
contract customers within both customer’s internal data centers as well as HP’s hosted data centers.
• Software support includes providing remedial and advisory support for HP-UX 11.23/11.31, RedHat Enterprise Linux
4.x/5.x/6.x, VMware ESXi 5.x/Vsphere 5.x, SUSE Linux 10x/11x, Tru64 UNIX 4.x/5.x.,Windows Server 2003/2008.
• Additional software support provided for ServiceGuard/TruClustering software, HP Virtual Machines(HPVM), VMware
ESXi/vSphere Virtualization and Virtual Connect networking fibre technologies.
• The software support entails all areas of UNIX/Linux support including: system administration, shell programming,
advanced file systems, Logical Volume Manager, VxVM, kernel debugging, performance & tuning analysis and Oracle
11i/12i RAC implementations, SAP HANA, SAS, Hadoop Big Data, Hyperion, TCP/IP, DNS, LDAP, Apache web
server, HTML, Perl, JavaScript.
• Systems integration of customer owned and HP servers in HP hosted data centers.
• Experienced in the configuration and installation of multiple operating systems and applications according to customer
specifications as well as user management of the environment per customers’ requirements.
• Experienced with successfully designing, planning and implementation of server platform and application migrations
from older 64-bit hardware platforms to converged infrastructure x86 blade based platforms.
• SAN storage support consisting of 3Par, EVA, XP storage arrays, ESL tape libraries and Cisco/Brocade switches.
• Leveraged and partnered with cross-functional HP support teams consisting of L2 and L3 engineering team members
through working many complex and difficult customer problems which allowed me to establish many long lasting
positive relationships.
Account management responsibilities include monitoring and tracking of customer problems through Global Solution
Center using best practice ITIL call management processes and directly managing technical engineering escalations
toward successful resolutions of complex customer issues.
• Highly effective with developing and delivering action plans and communicating to management (customers and
internal HP) with actions to be taken and delivering solutions to achieve overall positive results.
• Responsible for delivering support conforming to customer’s SOW and within the defined scope of services.
• Delivered monthly Service Activity Reviews(SAR) and Post Incidence Reviews(PIR) and Quarterly business reviews.
• Trusted advisor relationships established with key customer contacts and managers which has made a significant
direct outcome for continued MCP contract renewals year over year.
• Ability to maintain and deliver very level headed guidance during customer crisis and outage situations and able to
guide and maintain positive focus while engaging and coordinating the necessary HP support resources for complete
problem resolution.
RONALD LEE WOMACK Page 2
PROFESSIONAL EXPERIENCE--Continued
Technical Support Engineer, Compaq Computer Corp., Alpharetta, GA 1998 to 1999
(Technical Support Engineer II)
Provide technical support on Compaq servers and systems (Proliant and Prosignia product lines) to end users, Compaq
authorized sales and service dealers and Compaq field engineers. This includes both hardware and software support for
Compaq servers, systems, and peripherals.
• Hardware support includes troubleshooting problems via phone and dispatching Compaq field support technicians to
replace defective components and repair equipment.
• Responsible for documenting and logging of cases into call tracking database and determining if cases require further
escalation for successful call resolution.
• Hardware support also provided on DLT tape libraries, DLT tape arrays, DAT autoloaders, and Fibre channel storage
systems. Software support includes installing operating systems, installation and updating of drivers, and
configuration and tuning of operating systems.
• Primary operating systems include Window's NT versions' 3.51, 4.0,Terminal Server and Citrix Winframe versions'
1.6, 1.7. Additional software support for backup software (Backup Exec and Cheyenne Arcserve), remote monitoring
software (Compaq Insight Manager), and remote access software (PC Anywhere).
Senior Systems Engineer II, Dicken’s Data Systems/Agilysys, Alpharetta, GA 1994 to 1998
Responsible for system integration of IBM RISC-based computers and PC servers according to end-user specifications
for IBM’s largest enterprise customer accounts.
• This includes the assembly/testing of component hardware, installation of AIX UNIX operating systems and additional
IBM business applications over staging intranet and final QA testing of completed systems.
• System integration includes configuring RAIDs, tape libraries, SCSI, SSA devices, ADSM and HACMP. Primary
operating systems include IBM AIX, SCO UNIX, Windows 95, Windows NT, OS2 WARP, and applications consisting
of C, C++, Cobol, Fortran and IBM Business Intelligence software.
• Provide hardware and software second-level support to Technical Services Group and administer in-house hardware
training and support to Sales organization.
• Additional responsibilities include maintaining repair center for OEM products consisting of hard drives, tape drives
and network controller cards. This involves maintaining repair database, diagnosing and repairing equipment and
working with OEM vendors to turnaround customers’ equipment in a timely manner.
• Experienced with installing and configuring computers with various networking topologies: token ring, ethernet, and
FDDI using TCP/IP.
Electronic Technician III, Nordson Corporation, Norcross, GA 1992 to 1994
Responsible for assembling and testing prototype hot-melt adhesive glue equipment for the multi-billion dollar packaging
and container industry.
• Primary responsibilities include working in conjunction with design engineers in the building and modification of
equipment to meet customer product performance requirements.
• This required the abilities and skills needed to analyze and interpret electronic schematic diagrams, mechanical
blueprints, and knowledge of PLC's and motor control drives.
• Also responsible for the assembly and testing of microprocessor-based control units which required both
advanced soldering skills and knowledge of programming EPROM memory chips.
• Additional responsibilities included testing and troubleshooting of control units and melters utilizing ATE computer-
based testers and standard electronic testing equipment.
RONALD LEE WOMACK Page 3
EDUCATION
Southern Polytechnic University, Marietta,Ga.
Computer Engineering, 1996-1997
Georgia Institute of Technology, Atlanta,Ga.
Electrical Engineering, 1977-1978
ADDITIONAL TRAINING AND CERTIFICATIONS
Mission Critical II- MCII
ITIL –V3
PMI member
PMP-(currently working toward PMP v5 certification)
HPUX-ASE
Tru64 UNIX-ASE
Completed RedHat Linux Boot Camp
Completed 14-week SUSE Linux Academy
Completed Certified IBM RISC 6000 Authorized Assembly Program, Serial Storage Architecture, R-390 Systems.
Completed Advanced AIX/UNIX Systems Administration, Advanced UNIX Shell Scripting course, and additional software
application courses (Lotus WordPro, Lotus 1-2-3 and LotusNotes).
Completed in-depth 6-month HP/Compaq UNIX University program
HP/UX 11i Boot Camp, HP Linux System Administration I/II, HP Enterprise Virtual Array/EVA, Compaq Fibre SAN
StorageWorks,UNIX on Storageworks SAN, Compaq Trucluster 1.X and 5.X, Compaq Logical Storage Manager 4.X and
5.X, Compaq Crash Analysis, UNIX Shell Scripting and Legato Networker Backup training seminars.
Completed Tru64 UNIX ver.5.x Systems Administration, Support, and Integration and Multivendor StorageWorks on UNIX
certifications.
Dale Carnegie “Effective Communications and Human Relations” (12-week program)
Completed ten-week Georgia Quickstart Team Training program. Topics included interpersonal communications,
problem-solving, statistical process control, meeting management and troubleshooting.
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