Customer Sales

ERICA NICOLE JACKSON

**** ********* **** ***** **** Lauderdale, FL 33311 ? 954-***-**** ?

**************@*****.***

OBJECTIVE: To obtain a position in a risk, compliance and auditing career

path that will enable me to demonstrate my problem solving skills and

analytical ability and knowledge of internal controls and procedural

adherence

EDUCATION: Nova Southeastern University- Davie, FL

Master of Business Administration

GPA: 3.5/4.0 - Cum Laude - June 2014

Florida Agricultural &Mechanical University- Tallahassee, FL

Bachelor of Science: Business Administration

GPA: 3.29/4.0 Cum Laude - December 2009

BACKGROUND: Proven ability to balance priorities, meet tight deadlines, and

produce superior quality work. Excellent written and verbal communication

skills. Detail-oriented with the ability to perform tasks under pressure.

Excellent business management and organizational skills. In depth knowledge

of Microsoft Office. Key skills include:

.Personnel Management .Teambuilding & Strategizing .Organization

& Follow-Through

.Project Management .Complaint Resolution

CORPORATE EXPERIENCE:

Internal Auditor

06/2014 - present GardaWorld, Boca Raton, FL

. Conduct all phases of the audit including planning and research,

risk assessment, fieldwork, reporting of findings, and other

procedures as required, and in accordance with GardaWorld

standards and policies

. Participate in ISAE 3402 internal controls certification process

in collaboration with third party external audit company

. Test operational and financial controls according to

certification ISAE 3402 and financial regulations

. Prepare customer audits responses for client banks, including

the creation of action plans with accurate recommendations

within specified deadlines

. Conduct inventory counts and inspections on designated

facilities, including all financial and procedural operations

. Analyze, monitor and evaluate departmental data to ensure

policies and procedures are followed, including organizational

risks and controls

. Act as the liaison between customers, facilities and other

internal departments

. Participate in the redesign of the organization's audit program

and related working tools

. Support and provide necessary training to organizational

operations

. Initiate and complete projects related to process optimization

and improvement

. Document, report and remediate organizational policy and

procedural infractions and inconsistencies to ensure

organization-wide adherence and compliance.

Bank Secrecy Act (BSA) Compliance Specialist

03/2014 - 6/2014 Regent Bank, Davie, FL

. Provide Bank Secrecy Act (BSA) risk rating evaluation for

business customer base though intensive research and

investigation

. Analyze customer profile information, financial activity and

transactions for unusual and/or suspicious behavior

. Review alert and investigation actions triggered by account

activity and transactions

. Identify, investigate and correct BSA/AML compliance risks

. Ensure staff compliance to account opening and maintenance

policies and controls

. Communicate concerns and risk findings to staff and BSA officers

for immediate attention

. Compile findings and customer relationship assessments to

provide a low, moderate or high risk rating, determined by the

use of a risk rated matrix

Teller Operations Specialist

02/2012- 01/2014 Bank of America, Fort Lauderdale, FL

. Reserve cash custodian; Responsible for controlling and

maintaining the banking centers central cash supply in excess of

$500,000.

. Coordinated staff scheduling and time keeping adherence and

compliance.

. Oversaw service and operations within the banking center.

. Interacted with customers to uncover and satisfy financial

needs.

. Focused on developing leadership skills, coaching ability, and

driving customer delight.

. Played a critical role in assisting the banking center achieve

customer relationship goals and sales excellence

. Managed teller staff and coordinated day-to-day activities.

. Minimized potential risk to the financial institution and

consumers.

. Organized and facilitated team events, volunteer and social

activities.

. Operational leader responsible for compliance training, coaching

and adherence to internal controls

Assistant Manager Associate - Consumer Banking

07/2010- 02/2012 Bank of America, Fort Lauderdale, FL

Participant in the Assistant Manager Associate Development Program. This

program provides participants with challenging assignments in multiple

functional areas within the banking center on a rotational basis,

consisting of 5 rotations, with permanent assignment thereafter.

. Responsible for assisting and supporting the Banking Center

Manager in managing the day-to-day aspect of running the banking

center and leading a team to create a quality banking experience

for customers.

. Assisted with managing resource management, identifying and

minimizing risk, operational excellence, managing partnerships,

associate development and proficiency, building and retaining

customer relationships, in an effort to meet and exceed

performance targets.

. Supervised and coach teammates on the proper execution of

banking center key plays while role-modeling the desired

behaviors and skills to ensure a consistent positive customer

experience through the eyes of the customer.

. Acted as the primary associate to greet customers, directing

them to the appropriate areas of the bank and ensuring the

customer's needs are met.

Member Services Representative

04/2010- 07/2010 YMCA of Greater Hollywood, Hollywood, FL

. Ensured that all activities were properly organized and

integrated throughout the facility and during scheduled events.

. Maintained working knowledge of all YMCA programs and events to

ensure quality, and meaningful interactions with guests.

. Appropriately resolved and communicated member complaints to

appropriate departments and managers to ensure superior customer

service.

Product Development & Implementation Intern

05/2009- 08/2009 UnitedHealth Group, Miramar, FL

. Worked with development team to produce and maintain plan codes

& products.

. Organized & maintained excel records of product codes,

resources, & business analyses.

. Assessed industry & local challenges facing UnitedHealth Group &

recommend possible implementations.

. Worked with interns & professionals across the country to

organize and present final presentations.

. Completed UnitedHealth Group & Inroads Objectives.

Pharmaceutical Sales Representative Intern - Pratt Division

05/2008-08/2008 Pfizer Pharmaceuticals, Orlando, FL

. Built and maintained strategic customer relationships to influence

consistent physician prescribing habits of Lipitor and Caduet in an

effort to drive territory sales growth

. Called on long term care facilities within assigned

territory/assessed possible business opportunities & growth

potential

. Promoted Pfizer's ethical product line in a specific sales

territory; presenting products to facility administrators.

. Observed multiple presentations to doctors and pharmacists

alongside seasoned Pharmaceutical representatives.

. Built relationships and rapport with healthcare professionals to

ensure the deliverance of superior customer value.

. Presented a final project assessing the research findings and

observations made throughout the internship.

VOLUNTEER WORK & AFFILIATIONS

. Alpha Kappa Psi, Professional Business Fraternity, Inc.

. Financial Literacy Education volunteer/facilitator

. Certified Guardian Ad Litem

. Florida A & M University Broward County Alumni Chapter

Member/Recording Secretary

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