Mishell Johnson

*** *. ****** **. ***** Bend, IN 466**-***-*** 1127 acgci2@r.postjobfree.com

Core Strengths

Customer Service Fast Learner

Telephone Inquires Detail oriented

Invoice processing MS Windows proficient

Conflict Resolution Computer proficient

Multi line usage Ability to handle fast pace environment

Energetic work attitude Outstanding interpersonal skills

Excellent Communication skills Critical Thinker

Accomplishments

Answer telephone calls and responded to inquiries.

Assist co workers

Customer Assistance

Worked with company system such as Live Support and diligently completed all assigned tasks, working

overtime as needed.

Conflict Resolution

Responsible for handling customer account inquires, accurately providing information to ensure

resolution of product/service complaints and customer satisfaction

Customer Service

Consistently receiving positive feedback from guest and created repeat business by developing long

term relationships with customers.

Handling guest complaints, maintaining a positive experience

Customer Interface

Greeting customers upon entrance and handled all cash and credit transactions.

Assist customers over the phone regarding products, and meal planning

Database Maintenance

Assisted in the managing of the company database and verified, edited and modified members

information.

Telephone Service

Professionally processing 300+ calls per day, providing information and service to ensure customer

satisfaction.

Work Experience

SAint Joseph Regional Medical Center Feb 2006 to July 2009

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Mishell Johnson

706 S. Bendix Dr. South Bend, IN 466**-***-*** 1127 acgci2@r.postjobfree.com

Greet customers with friendly contact. Prepare foods for both general and therapeutic diets, maintaining

proper temperatures for hot and cold foods. Cross trained and provided back up for other customer service

representatives when needed. Handled daily heavy flow of paperwork, faxing and scanning documents. Managed

wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

Assisted customers with food selection, inquires and order customizing request. Worked as a team member

performing cashier duties, product assistance and cleaning while providing excellent customer service. Assisted

customers in person and via telephone. Directed calls to appropriate individuals and departments. Assisted in all

areas of administrative work including data entry, file organization and receptionist duties, cashiering

University of Notre dame Sept. 2010 to present

Assembly Prep

South Bend, IN

.Inspecting and cleaning food preparation areas to ensure safe and sanitary food handling practices. Planned and

prepared food for parties, holiday meals, luncheons, special functions and other social events. Prepare items on station

assignment list. Use all food handling standards. Washed, peeled, cut and seeded fruits and vegetables. Weighed and

measured ingredients. Communicating with other kitchen team members to ensure food was prepared on time and

correctly

Educational Background

Washington High School 2008

South Bend, IN

HS Diploma

Indiana Tech 2012 present

Mishawaka, IN

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